I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design... See more
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Review summary
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Reviews shaping this summary
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... See more
Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for so... See more
Brilliant shopping experience. I ordered then emailed a query which was instantly answered and sorted. Purchase sent as a gift and delivered perfectly. Thank you, will definitely use again.
Company details
Written by the company
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Contact info
9b Sawley Park, DE21 6AS, Derby, United Kingdom
- info@ellajames.co.uk
- ellajames.co.uk
4.6
Excellent
747 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 Stars
Great communication, item delivered quickly and is perfect! Thank you.
March 2, 2018
Unprompted review
teepee/wigwam
Brilliant teepee/wigwam (Fox design) Great communication with the company. Would recommend.
February 28, 2018
Unprompted review
Very happy with product
Very happy with product. First delivery was damaged but Ella James responded immediately and sent out replacement. Only downside is that free delivery meant having to wait in all day as no estimate of time given.
February 27, 2018
Unprompted review
Very good experience
Great product - a bedroom chair in this instance; Easy to use website and prompt delivery.
February 27, 2018
Unprompted review
A+ service and VFM
February 24, 2018
Unprompted review
Lovely items for sale and excellent…
Lovely items for sale and excellent customer service.
February 24, 2018
Unprompted review
Very helpful service
Very helpful service - the item I wanted was out of stock, and they called me immediately to arrange a replacement. Beautiful range of stock and quick delivery.
February 19, 2018
Unprompted review
Log Store
Love my circular log store! Arrived quickly two days later!
Thank you!
February 18, 2018
Unprompted review
Fab shop
Fab. Quick delivery also.
Love our Joseph nightlight and got a nice discount also! Will use again
February 16, 2018
Unprompted review
Very cute but expensive
The light ordered is lovely but far too expensive for what it is! It's a plastic material and I would not think looking at it, it cost that much. Slightly disappointing but at least it's cute.
February 8, 2018
Unprompted review
Simple yet nice design
I have quite a range from this designer. I love the ceramic finish and the simplicity of the design, it suits all decor needs. The only issue I have is the high price point. I’m not entirely sure that the quality warrants the price.
February 6, 2018
Unprompted review
Excellent products
Excellent products. Goods were well packaged and arrived promptly.
February 5, 2018
Unprompted review
Lovely product
Lovely product. The grandchildren will adore these bunny lights as do I .
Received so quickly . Thanks so much . Will definitely use again
February 5, 2018
Unprompted review
Good service and quick resolution of a …
Good service and quick resolution of a small issue
February 4, 2018
Unprompted review
Great price for a great quality
Great price for a great quality product, and fast delivery too!
February 1, 2018
Unprompted review
Really lovely Easter wreath
Really lovely Easter wreath! Cant wait to put it on front door. Colours are subtle and classy looking. Just need to add a couple of chicks! Thank you
January 29, 2018
Unprompted review
Loved my sugar plum fairy
Loved my sugar plum fairy. Prompt delivery as arrived the following day.
January 22, 2018
Unprompted review
Awful service!
January 20, 2018
Unprompted review
Reply from Ella James Homeware (NOT Ella & James Clothing)
Dear Sophie
We would be grateful if you could contact us on 01572 759 190 if there was a problem with your order and we would be happy to rectify this for you.
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