Ella James Homeware (NOT Ella & James Clothing) Reviews 

747
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful items and excellent quality, noting that orders consistently arrive quickly and are packaged with great care. Buyers also highlight the exceptionally responsive customer service team, easy website navigation, and an overall smooth ordering process from start to finish. Some reviewers were not happy with certain purchases, specifically mentioning unexpected product materials that restricted washing, items arriving in damaged boxes, or products being smaller than expected. A few people felt completely dissatisfied, noting that items were broken in the warehouse or expressing overall disappointment with their purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like gorgeous... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and prompt shipping times. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the beautiful and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy navigation, great... See more

Service

People report positive experiences with service, highlighting fast delivery and easy ordering. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design... See more

Rated 5 out of 5 stars

My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... See more

Rated 5 out of 5 stars

Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for so... See more

Rated 5 out of 5 stars

Brilliant shopping experience. I ordered then emailed a query which was instantly answered and sorted. Purchase sent as a gift and delivered perfectly. Thank you, will definitely use again.


Company details

  1. Home Goods Store
  2. Baby Store
  3. Gift Shop

Written by the company

Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

747 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(747)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Building Blocks

Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside one another, I can only imagine what a glorious time my future Grandaughter will have when reaching up and building a tower that is probably taller than she will be! Well made, a bit pricey but it’s an extravagance I’m willing to make! Lovely.

May 12, 2018
Unprompted review
Rated 5 out of 5 stars

Super

Great delivery experience. Wonderfully packaged, product was fantastic quality and a good price

April 27, 2018
Unprompted review
Rated 5 out of 5 stars

I absolutely love my teepee

I absolutely love my teepee. We bought it for my little girls 1st birthday and it makes the perfect ‘snug’ quiet zone for her room. It arrived quickly and was very easy to assemble.
Thank you so much!

March 19, 2018
Unprompted review
Rated 5 out of 5 stars

Service is excellent

Service is excellent, had to contact customer service, responded very quickly & problem resolved. Great products, really, really pleased with them. Highly recommend

March 15, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look