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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, highlighting the durability of the silk fabric and the impeccable sewing. Many people find the items to be of excellent quality, luxurious, and comfortable, often noting that the products are worth the price. Reviewers are also happy with the prompt shipping and the overall positive experience with the company's offerings. However, some people were dissatisfied with the return policy, describing it as a hassle and difficult to navigate. A few customers also mentioned issues with shipping times being falsely advertised and some products arriving without proper branding or care instructions. There were also concerns about the quality of some items not meeting expectations, with some reviewers receiving products that felt like synthetic fabric rather than real silk, or experiencing poor quality sewing and issues with import fees.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the high quality, luxurious... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious feel of the silk, rich colors,... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers feel that products are overpriced, citing... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast and reliable... See more

Return policy

Users describe negative interactions with the return policy. Many report a horrible experience with returns,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started to buy ElleSilk pajamas since 2021. This red color pajamas can still last until now. I wear it every week as I do my laundry weekly, I can just put in safety net and to let my washing ma... See more

Rated 5 out of 5 stars

ElleSilk is a great source for silk wear. I have ordered multiple times from them and never been disappointed in the garment. Combined with the information available on the website about grades of s... See more

Rated 5 out of 5 stars

I was looking for somewhere to buy silk nightwear as the cost in the UK is exorbitant. I have Severe ME and it has now reached the point where I can only tolerate silk next to my skin. ElleSilk items... See more

Rated 5 out of 5 stars

Very beautiful camisoles. The silk is nice quality, quite dense, defensively worth the price. Also the sewing is impeccable.


Company details

  1. Bedding Store
  2. Silk Store

Written by the company

Since 1999, ElleSilk has been crafting luxurious silk bedding in Como, Italy. Our collection includes silk sheets, silk duvet covers, silk pillowcases, silk duvets and pillows, silk blankets, silk sleepwear for women and men, and kids silk bedding. All crafted from the finest 22 momme and 25 momme 6A-grade Mulberry silk and OEKO-TEX certified for safety and sustainability. Each piece embodies timeless Italian craftsmanship, exceptional comfort, and effortless elegance.


Contact info

4.2

Great

TrustScore 4 out of 5

508 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The BEST silk site!

I searched everywhere online throughout the holidays last year and stumbled across ElleSilk! This is the best site for silkies! I will be buying more this year for my loved ones!

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Love my silk Pajamas

Love my silk Pajamas. So soft and comfortable. Great quality. The fit was easy to figure out with sizing chart. I would definitely buy again!

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great shopping experience!

Always very good and very satisfying support from the customer service department of ElleSilk. Also all orders were processed quickly and very correctly. Finally shipping worked perfectly and the goods arrived in a very proper way. Perfect shopping experience!

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Super Service and quality

Delivery on time, products like expected in good quality. Pillowcases very nice and pullover very comfortable and smooth. Also the customer support is always available. Definitely will place soon another order.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Five Stars

Lovely product, excellent customer service & speedy delivery. 100% would recommend.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

High quality materials and service

The choice of colours is so wide, I was able to find exactly what I was looking for online. The material is super soft, lovely mulberry silk on the 4 pillowcases I got and they washed great, the colour looks beautiful 😍 The communication was on point and the shipping super fast! Definitely recommend!

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

For a gift

For a gift. She is perfectly satisfied 🙂

Great quality. Great design and color.
Would recommend and come again.

December 24, 2022
Unprompted review
Rated 5 out of 5 stars

Nice robe and experience

I ordered a robe from Ellesilk and was very pleased with the shipping (including tracking), packaging, and end product. Really nice color and quality of fabric.

November 26, 2022
Unprompted review
Rated 5 out of 5 stars

I have purchased 1 silk dress and 1…

I have purchased 1 silk dress and 1 silk pyjama. ELLESILK provide high quality silk products. I am very pleased with delivery time and Ellesilk service. I am intended to purchase one more pyjama. I fully recommended it

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

very good quality

very good quality, since we bought them we can no longer use other types of pajamas. On the other hand, it is a very good gift, always liked.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I had a great experience with ellesilk. Ordered a robe and two pillow covers and they are exceptional. My wife absolutely loves her robe . Also I have noticed already in a month my skin on my face feels and looks fantastic. The order came pretty quick and had zero issues. I will purchase from this company again. Highly recommend.

December 8, 2022
Unprompted review

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