Ellie Seattle Reviews 

194
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, most reviewers were let down by their experience overall. Customers consistently report that the products received, particularly the lamps, are made of cheap plastic and do not resemble the advertised stained-glass items. Many found the items to be significantly smaller than depicted on the website and of very poor quality, often described as looking like a child's toy or dollar store junk. Reviewers also expressed strong dissatisfaction with the price, feeling that the items were not worth the amount paid, leading to a perception of poor value. The website itself was frequently criticized for advertising products as handcrafted in the USA by sisters, when in reality, the items are mass-produced and shipped from China. The product images were also found to be inaccurate and not reflective of the actual item received. The return process was also a point of frustration, with customers discovering they would have to pay expensive shipping costs to return items to China.

What people talk about most

Product

Reviewers highlight significant dissatisfaction with the product, primarily due to its misleading description... See more

Quality

Consumers find quality to be negative, with many expressing strong dissatisfaction with the products... See more

Price

Customers consistently note negative experiences with price, frequently describing products as overpriced and... See more

Website

Clients share negative opinions on the website, with many reviewers expressing concerns about its legitimacy.... See more

Value for money

Reviewers express strong dissatisfaction with the value for money, frequently describing products as not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I've been rarely scammed, but I was in this case. The item received was plastic and poorly painted. It didn't even come close to looking like the stained-glass item advertised. As I should have antic... See more

Rated 1 out of 5 stars

Ellie Seattle needs to be put in jail. the scam is so obvious now that I don't understand why authorities havent arrested anyone yet. I can only assume by the the name that they are in Seattle, Wash... See more

Rated 1 out of 5 stars

An absolute ripoff and scam to get your money !!! Stay away! They represents themselves as being in Seattle Washington, but in actuality, it is a very good AI generated website out of China. Your c... See more

Rated 1 out of 5 stars

HORRIBLE COMPANY!! I feel like such a sucker! The business website clearly states that their lamps are hand made and stained glass. They show a cute picture of a man and woman allegedly creating a la... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(194)

194 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So disappointing!

If I could leave less than one star I would! Like everyone else said, I paid $45 for stained glass and I got cheap plastic! When I asked to return it, I would’ve had to pay the postage to China!! They outright lie and say these older ladies are closing their business! I am so sorry I didn’t check reviews before ordering. That’s on me. But I’ve always liked to trust people, but I guess we can’t do that anymore in today’s world. So sad.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Piece of Crap

This is the cheapest, most disappointing item I've ordered in a long time.

The lamp is not stained glass but cheap, painted plastic that is chipping.

I would never order from this business again. They charge 'alleged' discounted prices that are ridiculous. This lamp would be something you'd see at the Dollar Tree.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Do yourself a favor & don’t purchase !!!!

Please do yourself a favor and do not order from this place. I ordered two yorkie lamps based on what it looked like on the site. Do not believe the pics. What arrived was absolutely atrocious!!!!! Looked like something you would purchase at the dollar store. Too embarrassed to give to anyone. When you try to return, they make you ship to china with the cost being more than the item. I hope you read reviews unlike me 😥

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

THIS SITE IS FULL OF LIES SPEND YOUR HARD EARNED DOLLARS ELSEWHERE

I purchased 2 cat figures which were described and depicted as "table lamp" sized stained glass pieces of workmanship. What I received instead were two cat figures that looked like they came from either the dollar tree store or temu.
Upon arrival of my order, there was no glass in sight, just some hard either plastic or rubber miniature figurines. Of course I IMMEDIATELY wanted to send this garbage back and thats when I learned it was international shipping. The site does let you know youre responsible for return shipping but it doesnt mention anywhere that you would be shipping internationally. When I asked customer service to show me on the website where it mentions that shipping is international she said she couldnt because its not noted on the website, it just lists the lengthy delivery time. So i waited almost a month (feb 22-march 14) to receive these ugly pieces of garbage. As far as i can tell, everything listed on their website is lies, the site should be closed down or revamped with the truth and true depictions of what they are seĺling! I wish i could give them 0 stars, well i guess 1 star is cool because their customer service was very responsive.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Bought 2 dog lamps one arrived one did…

Bought 2 dog lamps one arrived one did not, contacted CS and they didn't even know about the second order. One day later I'm told the order was non deliverable and I would be charged a $15 dollar restocking fee. Obviously I objected and demanded a FULL refund, why am I being charged for something their 3rd party carrier stopped delivery on? All I got was that was their policy and I stated once again why would I be charged $15 for a restocking fee that I had no control over. Total scam outfit I'm sure I'm not the only one this has happened to.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, BS website, BS sob story. Do not buy these terrible things. Not handmade stained glass, it is cheap chinese plastic. Should sell them at the dollar store. I got scammed, enough said.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

It is a family dollar with a fancy…

It is a family dollar with a fancy name.
AI generated advertisement with deceiving descriptions of the product.
Reply from the scammers to my complaint:

We’re very sorry to hear about your experience and understand how disappointing this must feel.

Our designs are created to resemble stained glass in appearance, but they are made from lightweight acrylic rather than traditional glass. This is noted in the product description, though we understand it can still feel unexpected once you see it in person, and we truly appreciate you letting us know how you feel.

Your feedback is important to us, and we will be sharing this with our team for review.

Best regards,

Robelyn

Ellie Seattle Customer Support

Best regards,

Rob

Ellie Seattle Customer Support

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a total scam including…

This company is a total scam including their advertising. Their product is not stained glass its colored stained glass looking plastic. And the cord is a USB plug not a standard prong which limits where you can display it. Don't buy it is all I can say.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Advertised stain glass

Advertised stain glass, product was cheap plastic with cartoonish paint ex. Black was outlined mimicking stain glass, then in the body there was sploches of air brushed paint. We got a boxer for our lamp, the chest was not proportionate to the head. The dogs head was super small compared to the chest of the boxer.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

CHEAP

CHEAP, CHEAP, CHEAP. LOOKS LIKE STAINED GLASS, BUT IS CHEAP, CHEAP MOLDED RESIN PLASTIC.. FALSE ADVERTISING, OR BAIT AND SWITCH.☹️

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible item - SCAN

Terrible item, it is shipped from China, not Seattle and the company is not going out of business. The worst of it all is that is plastic toy like not stain glass. Terrible DO NOT BUY.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered stain glass dog statue for when…

Ordered stain glass dog statue for when my mom's dog died as a tribute to her. What was received was a plastic piece of shjt. What advertised as hand made and that they were going out of business. Everything online is a lie these days. Fk them. Obviously made in china.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Bought a dog lamp in January and now it…

Bought a dog lamp in January and now it is March and it doesn’t work. Very poor product and when I contacted Elle Seattle, I got a response, but said there was only a 30 day warranty on it.
Also, product is not what they said it was just cheap colored plastic. I didn’t want my money back. All I wanted was a replacement and got blown off.
Please do not buy from this company.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Thought i was getting a quality stained…

Thought i was getting a quality stained glass product hand made in Seattle. What i got was a cheap plastic piece of crap shipped from China!!!! What a scam the website is nothing but a scam.dont buy anything from these scammers. Only got i star because you cant give the any less definitely a no star review

March 17, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look