I have long enjoyed writing with a true fountain pen. I bought two Ellington pens to replace my lost Parker & Shaffer fountain pens. One of the pens worked perfectly, the other, not so much - hence on... See more
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After writing a very poor review because of ink flow issues I have decided to review it. I contacted Ellington pens and they sent me a replacement nib and ink chamber which works perfectly. So they... See more
Company replied
Easy ordering, quick response and fantastic shipping updates. Loved the looks of the beautiful wooden pen and case. Especially liked the spend over $50 and get a free pen, that's what made me buy one.... See more
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Flawless writing experience, premium design and quality, and fantastic customer service by Ellington Pens! I ordered The Nautilus and The Noble Heritage Fountain Pen that came with a free Alpine Silve... See more
Company details
Written by the company
Luxury pens without the luxury price tag.
Contact info
71-75 Sheldon Street, WC2H 9JQ, London, United Kingdom
- hello@ellingtonpens.com
- ellingtonpens.com
3.9
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I didn’t receive everything that I…
I didn’t receive everything that I ordered. I wrote and did not receive a response. The pens and inks however are excellent and I am very happy with them. I had received an empty box that was supposed to have a pen in it. Unfortunately there was not one.
April 21, 2025
Reply from Ellington Pens
Hello,
Thank you for your feedback, and we're truly sorry to hear about the issue with your order.
We sincerely apologize for the missing item and for the lack of response to your initial message. That’s certainly not the experience we aim to provide. We’re very glad to hear that you're happy with the pens and inks you did receive, but we’d like to make things right regarding the missing pen.
Please reach out to us directly at hello@ellingtonpens.com, and we’ll ensure the matter is resolved promptly.
Thank you again for your patience and support.
Best regards,
The Ellington Pens Team
I am now a Collector.
I recently purchased my first Ellington Fountain Pen and I love it. The writing experience is everything I hoped it would be. The colour is exquisite, the balance perfect for me. The price is just right and I have just ordered my second Ellington Fountain Pen. I look forward to many happy years of use and adding more to my collection. Thank you so much for a wonderful writing experience.
April 17, 2025
Unprompted review
Reply from Ellington Pens
Hello,
We're absolutely thrilled to welcome you to the Ellington family—and now officially as a Collector! 🌟
It means the world to hear that your first pen delivered everything you hoped for, from the writing experience to the color and balance. We're so glad it feels just right in your hand. Knowing you've already chosen a second one makes our team smile!
Thank you for your kind words and support—we can’t wait to be part of your writing journey for many years to come.
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello!
Thank you so much for your kind words! We’re thrilled to hear that your pens arrived quickly and that you’re pleased with the quality.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Best regards,
The Ellington Pens Team
Good first impressions
I have only used the pen once since receiving it. The ink flows well and the nib is smooth. I prefer using converters over cartridges, but haven’t tried the converter yet.
March 22, 2025
Reply from Ellington Pens
Hello!
Thank you for taking the time to share your thoughts! We’re grateful for your support of Ellington Pens and are thrilled to hear that you’re enjoying your new pen.
If you have any questions or need assistance when you decide to try the converter, please feel free to reach out. We’re here to help!
We appreciate your feedback and look forward to hearing more about your experience as you continue to use the pen.
Best regards,
The Ellington Pens Team
Above and beyond!
Great service and quick response time on emails! Last but not least a wonderful product.
March 23, 2025
Reply from Ellington Pens
Hello!
Thank you so much for your wonderful review! We truly appreciate your kind words about our service and products. It’s always our goal to provide quick responses and exceptional quality, and we’re thrilled to hear that you had a positive experience.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello!
Thank you for your review! We're delighted to hear that you're enjoying using the pens. Your satisfaction means a lot to us!
If you have any questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
The Ellington Pens Team
Ellington Fountain Pens
The pens arrived in a reasonable amount of time. They are bright colors and the balance in them is perfect. I chose the fine nib and love how it writes. I have bought several Ellington pens and gave them as gifts. They write beautifully.
March 22, 2025
Reply from Ellington Pens
Hello!
Thank you so much for your fantastic review of our Ellington Fountain Pens! We’re thrilled to hear that you’re enjoying the bright colors and perfect balance of the pens, as well as the fine nib's writing experience.
It’s wonderful to know that you’ve chosen our pens as gifts for others, and we truly appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Happy writing!
Best regards,
The Ellington Pens Team
Marrakesh Manuscript set
I ordered the Marrakesh Manuscript set as a gift, over the weekend and received the set on Tuesday. Very prompt communication and delivery, and an excellent looking gift.
Would recommend
March 11, 2025
Unprompted review
Reply from Ellington Pens
Hello!
Thank you so much for your wonderful review of the Marrakesh Calligraphy set! We’re delighted to hear that you received your order promptly and that it looks excellent as a gift.
Your recommendation means a lot to us, and we truly appreciate your kind words about our communication and delivery. If you have any questions or need assistance in the future, please feel free to reach out.
Happy gifting!
Best regards,
The Ellington Pens Team
Beautiful pens at a good price with…
Beautiful pens at a good price with speedy delivery.
February 19, 2025
Reply from Ellington Pens
Hello!
Thank you for your lovely review! We’re thrilled to hear that you find our pens beautiful and reasonably priced, and that you experienced speedy delivery.
Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Happy writing!
Best regards,
The Ellington Pens Team
Lovely pen disappointing performance
A lovely looking pen but sadly I like a wider nib and they don't do one for this pen. Also I have had it for 1 year and 3 months and the gold is wearing off the part which you hold when writing. It started wearing last year but by the time I contacted them it was out of warranty, fair enough. However for an expensive pen I wouldn't have expected any wear so soon, I use it regularly but not to a great extent. Also the nib is still scratchy, they did get back to me quickly and sent a link for nib tuning, and 25% off a new one, but it's just not what I would expect, my 25 year old Parker is still great after all these years. So my advice is buy a Parker it will last a lot longer.
March 9, 2025
Unprompted review
Reply from Ellington Pens
Hello!
Thank you for taking the time to share your thoughts about your experience with our pen. We genuinely appreciate your feedback, and I’m sorry to hear that the performance did not meet your expectations.
I understand your concerns regarding the wear on the grip and the scratchiness of the nib. We strive to provide high-quality products, and it’s disappointing to hear that you’ve encountered these issues, especially after a relatively short period of use. Your comparison to your Parker pen highlights the standards we aim to achieve.
While I’m glad to hear that our team was able to respond quickly and offer assistance, I understand that it may not fully address your concerns. We value your input and will take it into consideration as we continue to improve our products and services.
If you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to reach out. We appreciate your support and hope to regain your trust in the future.
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello!
Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying your pen and that you experienced fast shipping and an accurate order.
Your satisfaction is our priority, and we truly appreciate your feedback. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Happy writing!
Best regards,
The Ellington Pens Team
I was amazed with quality of the pen.
I was amazed with quality of the pen.
I have montblanc pens and I will compare Ellington pen with montblanc and they are there with each other
February 19, 2025
Reply from Ellington Pens
Hello!
Thank you so much for your fantastic review! We’re thrilled to hear that you are amazed by the quality of our pen and that you consider it comparable to Montblanc.
Your satisfaction and feedback mean a lot to us, and we’re proud to be recognized alongside such esteemed brands. If you have any questions or need assistance in the future, please feel free to reach out.
Happy writing!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello!
Thank you for your positive feedback! We’re delighted to hear that you found our product excellent and competitively priced.
Your satisfaction is our priority, and we truly appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Happy writing!
Best regards,
The Ellington Pens Team
Medium nib writes smoothly
Pens came on time. Writes well, and ink flowed smoothly. I ordered a medium nib, and it writes smoothly without a hitch. Would certainly buy again.
February 19, 2025
Reply from Ellington Pens
Hello!
Thank you so much for your wonderful review! We’re thrilled to hear that your pens arrived on time and that you’re enjoying the smooth writing experience with the medium nib.
Your feedback means a lot to us, and we appreciate your support. If you ever need anything else or have any questions, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Best regards,
The Ellington Pens Team
Awesome pens
Great pens, writing is so smooth, updates quick and easy, shipping and delivery superlative experience
February 19, 2025
Reply from Ellington Pens
Dear David,
Thank you for your amazing review! We’re delighted to hear that you’re enjoying our pens and that you found the writing experience smooth, along with quick updates and superlative shipping and delivery.
Your feedback is greatly appreciated and motivates us to continue providing the best products and service. If you have any questions or need assistance in the future, please feel free to reach out.
We look forward to serving you again!
Best regards,
The Ellington Pens Team
Excellent product
Excellent product! Beautiful, functional with a nib that I love! I’ve owned many fountain pens but these two are my absolute favorites!
February 19, 2025
Reply from Ellington Pens
Hello Diane!
Thank you for your fantastic review! We’re thrilled to hear that you find our fountain pens to be beautiful and functional, and that the nib is to your liking. It’s wonderful to know that they have become your absolute favorites among your collection!
Your feedback means a lot to us, and we appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hello!
Thank you for your feedback! We’re glad to hear that you appreciate the design quality of our product and that you find it to be so smooth.
Your satisfaction is important to us, and we’re committed to providing high-quality products. If you have any further comments or questions, please feel free to reach out.
We look forward to serving you again!
Best regards,
The Ellington Pens Team
Reply from Ellington Pens
Hi Stan!
Thank you for your positive feedback! We’re delighted to hear that you found our customer support easy to deal with. Providing excellent service is a top priority for us, and your satisfaction means a lot.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Ellington Pens Team
Ellington Pens are FABULOUS and the Customer Service Staff are second to none!
Ellington Pens has been fabulous in every way. The quality, selection and affordability of their pens is great. I love fountain pens and love using my Ellington Pens' - I have the Midnight Rose and Alpine Rose Fountain Pens and they write beautifully and they make writing and journaling so much fun! I had queries before and after my purchase and the customer service has been outstanding! They answer all of my questions right away, sorted out my quirky requests, and offered generous solutions to my issues - not that there were any issues with the pens - just my inability to choose! They were super. I'm really looking forward to adding to my collection and getting one of the Calligraphy sets! I can honestly and wholeheartedly recommend Ellington Pens as a quality company - You Won't Be Disappointed!
February 12, 2025
Unprompted review
Reply from Ellington Pens
Hello!
Thank you so much for your incredible review! We are absolutely thrilled to hear that you find our pens fabulous and that our customer service team has provided you with outstanding support.
It’s wonderful to know that you’re enjoying your Midnight Rose and Alpine Rose Fountain Pens and that they enhance your writing and journaling experience. We’re also glad we could assist you with your queries and requests!
We appreciate your heartfelt recommendation and look forward to helping you expand your collection, especially with one of our Calligraphy sets. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Thank you once again for your kind words!
Best regards,
The Ellington Pens Team
Constant contact and reassurance
There was constant contact after I had paid until the day I received the pen which was very reassuring. And after I received the pen there was checking that everything was OK. As it is the pen is beautiful and I am very pleased all round. Quality without having to fork out silly money.
February 19, 2025
Reply from Ellington Pens
Dear Ivan!
Thank you for your thoughtful review! We’re delighted to hear that you appreciated the constant communication throughout your order process and that it provided you with reassurance.
It’s fantastic to know that you are pleased with your beautiful pen and that you feel you received quality without the high price tag. Your satisfaction is our top priority, and we’re glad to have met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Ellington Pens Team
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