Very happy of the customer support team, they quickly answer, the app is smooth, UI pretty cool, and the hardware wallet is very premium, I'm using it since 8 year without any problem. The charging do... See more
Company replied
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Really excellent customer support. They got back to me within 36 hours of my email. They came back with some questions and advice on what to try to resolve the issue of firmware update failures. The p... See more
Company replied
I had an issue connecting my Titan 2.0 with the app after connecting with my X Card. Customer support replied to each email within 24 hrs and got the issues resolved promptly. This is by far the best... See more
Company replied
I didn't find out about the hot wallet cancellation until after Oct 31st. Since then, I have been trying to get answers on transferring back to a cold wallet. The information is vague, and I have ques... See more
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Company details
Written by the company
Founded in 2018, ELLIPAL has been working on perfecting cryptocurrency cold wallet with a 20-year-hardware-expertise team. ELLLPAL's vision is to create the most secure cryptocurrency cold wallet for the market and at the same time, easy to use. ELLIPAL first introduced the "Air-gapped" concept into cold wallet in 2019. ELLIPAL air-gapped cold wallet is always 100% isolated from the internet. It is fully protected from unauthorized access, cyber hacks, malware, and any online threats.
Contact info
FLAT/RM 1506 15/F,LUCKY CENTER,No.165-171 , 75GH+63, HONG KONG, Hong Kong
- cs@ellipal.com
- ellipal.com
You should know
4.0
Great
276 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Ellipal Support team is great and so is the X-Card
Have been using Titan for several years and now XCard. The products have been really fantastic! I ran into a couple of minor issues regarding network transactions and the Ellipal support team was really quick to respond and resolve the issue with great communication. Americans tend to have an issue with Ellipal being made in Hong Kong but the products are so secure and trusted and the support team is great!
Ps highly recommend the X Card its so user friendly
October 24, 2025
Unprompted review
Reply from ELLIPAL
Dear User,
Thank you for being such a loyal customer and for trusting Ellipal for several years!
We are delighted that you find both the Titan and the new X-Card fantastic. We also truly appreciate your strong affirmation of our products' security and trust, regardless of their manufacturing location—your confidence is our highest priority.
P.S. We agree! The X-Card is designed to be user-friendly, and we are glad you highly recommend it!
The few problems I had were handled by…
The few problems I had were handled by Customer service. FAST & efficient and that's rare these days.
October 2, 2025
Unprompted review
CAUTION
CAUTION! Please never use such shady wallets. I’ve now seen how some people lost their cryptos because apparently you can set up a hot wallet with ELLIPAL. And if you don’t know that… Why the hell would I buy a cold wallet just to set up a hot wallet??? Stay away from such companies and only buy from well-known, truly secure ones.
October 19, 2025
Unprompted review
Reply from ELLIPAL
Hi there,
We're sorry for your bad experience. We're a cold - wallet company, with cold wallets as our main products. The hot - wallet in our App was just for users' temporary transfer needs.
Our focus is always on cold - wallet tech. To avoid confusion and better serve you, we'll discontinue all hot - wallet services on Oct 31. This decision aims to streamline and strengthen our cold - wallet offerings.
Our cold wallets come with strong security features to safeguard your digital assets. If you have any questions or need help with our cold - wallet services, feel free to contact us.
No issues on my end
October 16, 2025
Unprompted review
I’ve been an Ellipal wallet holder for…
I’ve been an Ellipal wallet holder for year and have never had any issues. My first issue happened where I couldn’t see tokens I transferred to my cold wallet. I sent email(s) to Ellipal support and they walked me through troubleshooting and resolved my issue! Great job staying with it until resolution
October 7, 2025
Unprompted review
Garbage customer service no response…
Garbage customer service no response through any of the emails. Just a generated email. It’s been over a month. Do not buy from this company. They will rip you off and then go silent. Horrible company
October 14, 2025
Unprompted review
Reply from ELLIPAL
Dear User,
We're deeply sorry for the sub - par experience you've had. Lately, we've been inundated with an unusually high volume of orders, which has regrettably caused delays in our responses.
We've noted that you might have been sending some of your messages to cs@ellipal.com. For logistics - related matters, it would be more appropriate to use support@ellipal.com. This will ensure that your queries are directed to the right team more efficiently.
Once again, we apologize for the inconvenience. We've already got in touch with our logistics personnel to address your issue. We're committed to resolving this as swiftly as we can and regaining your trust.
Very easy to set up and use
October 13, 2025
Unprompted review
Unpacking and use
Unpacking, Set up, handling. Good. Nice device to also store all the different parts and the card is not as fancy so it wouldn’t be such a interesting thing to take from me. My ways how i look at things. Safety first ;)
October 13, 2025
Unprompted review
It's a great device.
It's a great device.
Love it.
Will be telling
Eveyone
October 11, 2025
Unprompted review
ellipal leather case
ellipal leather case very well made great protection for device must buy..
October 6, 2025
Perfect so far
Perfect so far, I bought several hard wallets for family and friends. I don't trust hot wallets any more
September 25, 2025
Unprompted review
Great tools and peace of mine.
September 16, 2025
Most Secure Cold Wallet to Date
Most Secure Cold Wallet to Date. Ellipal Designed Their Cold Wallet with the Best of Intentions for the Crypto Community. Engaging with Ellipal Devices is Simple to Understand and Intuitive.
When I Needed Help With Not Being Able to Send, Receive, or Swap Crypto, Ellipal Customer Service Responded to My Email Promptly and Resolved the Issue in 2 Days!
No Need for Second Thoughts, there is NO Better Cold Wallet to Date. Get Your Ellipal Cold Wallet Pronto and Put Your Privacy and Protection First
September 18, 2025
Unprompted review
Love this cold web 3 wallet
Love this cold web 3 wallet. Very secure and easy to use. Super simple to set up and hack proof. This is my first and only cold wallet. Very new to crypto. I recommend these cold wallets to anyone looking to secure there cypto. Also the web 3 base is easy to use and search other coins.
September 17, 2025
Unprompted review
Ellipal customer service was excellent
Ellipal customer service was excellent. although i made a mistake and ordered two products seperately a day appart I contacted them and they will still honor the free shipping for purchasing two products.
September 17, 2025
Unprompted review
I had a serious scare with my ELLIPAL…
I had a serious scare with my ELLIPAL hardware wallet where my main account in the mobile app wasn’t syncing with the hardware wallet itself. The addresses didn’t match, and every attempt to transfer funds failed with “inconsistent transaction/signature account” errors. At one point, it seemed like my main account wasn’t even secured by the hardware wallet at all, which was alarming since it held most of my funds.
After reaching out to ELLIPAL support, they guided me through verifying my seed phrase and properly recovering my wallet. It turned out the problem was tied to how the account had been imported and the need to rely on the correct seed phrase for full recovery. Once I re-entered it correctly, the hardware wallet synced perfectly, and I regained access to my funds.
This experience taught me how important it is to store and use your passphrase accurately because the wallet’s security model depends on it. In the end, the system worked exactly as designed, and my funds stayed safe. I appreciate ELLIPAL’s support team for helping me through a stressful situation.
Highly recommend ELLIPAL for its security and for standing by its users when issues come up.
September 8, 2025
Unprompted review
Reply from ELLIPAL
Hi there,
Thank you for sharing your experience — we’re truly glad to hear everything was resolved and that your funds remained safe.
We understand that the learning curve in this space can be steep, and we’re continuously working to improve both our product quality and the guidance we provide. Your feedback encourages us to keep refining the user experience and support.
Thank you for choosing ELLIPAL!
Full refund with great follow-up !
Even though I ordered the wallet and it came to me perfectly, I wound up having to return it for other reasons. ELLIPAL gave me a full and complete refund, they were very helpful and kind when I was purchasing and when I was returning and I appreciate that thank you !
September 8, 2025
Excellent and very safe
September 13, 2025
Unprompted review
Great interface
Great interface. Easy to navigate. Great Cold Wallet. Great Customer Support!! A+++
September 9, 2025
Unprompted review
Phone got smashed
Phone got smashed. Was very scared my stuff was gone.
Super easy to reinstate on new device using nothing but my ELLIPAL titan. (Which has been thoroughly torture tested by my three toddlers.) 10/10 solid wallets
September 8, 2025
Unprompted review
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