Ellis Home Interiors Reviews 

319
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often exceeding expectations and arriving in perfect condition. The exceptional delivery service is frequently highlighted for its efficiency, promptness, and excellent communication. Reviewers describe the overall service, from ordering to receiving items, as smooth and problem-free. Many customers express strong satisfaction, planning future purchases and recommending the company. They appreciate the careful packaging, ensuring products arrive undamaged, and the clear communication throughout the process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance, often describing items... See more

Delivery service

People report positive experiences with delivery service, highlighting its efficiency and promptness.... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as gorgeous, well-made,... See more

Order

Customers had positive experiences with their orders, often praising the ease of the ordering process and the... See more

Service

Reviewers consistently express satisfaction with the service received, describing it as brilliant and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect transaction from purchase to delivery. Absolutely love my olive coloured couch. Also you can track your delivery which means no waiting around. Id defo purchase from here again. X

Rated 5 out of 5 stars

Excellent company to purchase from. I bought two dining chairs online, but when we received them, they were not quite the same as what we had. The chairs were well made and of good quality. There was... See more

Rated 5 out of 5 stars

Very happy with the service and product received from Ellis Home Interiors. We bought a beautiful solid wood bookshelf which was received quickly and delivered by a great team. Would happily shop with... See more

Rated 5 out of 5 stars

Ordered two bedside tables and requested quick delivery if it was possible. Nothing too much trouble and items arrived sooner than initially planned. Good old fashioned customer service


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories

Written by the company

Ellis home interiors is an in-store and online furniture retailer specialising in furniture & interiors collections.


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

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No recent history of asking for reviews

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4.9

All reviews

(319)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to delivery with Ellis Home Interiors. . We received several texts (and even a call) to check we were OK with the timing of delivery. Delivery was on time , and the delivery guys were very helpful and knowledgable about how to unpack and check the item!
Very pleased with my hall console table too.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

From the initial order through to…

From the initial order through to delivery has been excellent ,the product itself is perfect,
I have dealt with family companies in the UK ,in the past and I'm afraid it's not been good ,but I still wantvto support 'local' as much as I can ,so Ellis home has restored my faith , thank you.

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Ordered on line and was quickly delivered. My side unit was of a great quality and would recommend to others. 2nd time I've purchased an item and both times received first class service.

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

Although the sideboard was top quality

Although the sideboard was top quality,
I accidentally broke the marble top whilst unpacking it,
Enquired off Ellis if I could purchase it separately,
As far as I see they have made no effort to source where the tops are made,
So therefore I rate their after sales as abysmal

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great table, great service!

My whole experience with Eillis Home interiors was great from start to finish, delivery and customer service was more than satisfactory and I love my dining table. It was a “blind buy” and the website information & product details was extremely accurate as were the online images.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Purchase of armchair

My wife and I purchased a chair for our sitting room via the online sales channel of Ellis Home Interiors. We had seen the chair elsewhere but it was competitively priced at Ellis so we opted for them. The chair itself is comfortable, it is a nice design in our view and the fabric colour suited our requirements. The online ordering process was efficient. The chair was delivered within the timescale specified at the time of ordering, the chair was very securely packaged and the people who delivered it arrived well within the agreed time slot and notified us in advance of their time of arrival. So all in all a first class buying experience.
K Potter

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful Metal Headboard

I love it!! it has changed my bedroom. It looks so new, shiny and posh. It arrived very promptly and I was surprised with it being near Christmas. The headboard looks better in real life than in the pictures. I can highly recommend this company both in quality of goods and delivery. The price was right too and definitely good value for money - everything was just perfect.

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and price

Excellent service and price - Contacted to arrange suitable delivery date and time. Very friendly delivery service. Would highly recommend Ellis Home Interiors

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Unique and high quality selection

The selection of products on Ellis Interiors website is so lovely. I found a unique wall mirror that really compliments my decor and isn’t like anything else I’ve seen elsewhere. It was extremely well priced too. Item arrived promptly and the quality is great. So nice in fact, I ordered another one! I have also recommended the website to two friends who complimented the mirror now hanging in my home. Thank you!

November 10, 2022
Unprompted review
Rated 4 out of 5 stars

Lovely furniture

Lovely furniture, very helpful staff on chat and on phone. Furniture in perfect condition, and exactly as expected. The only reason this is not a 5 star was because of surly drivers who had difficulty unloading their van ( some items fell from the van onto the tarmac as they tried to unload - not ours thankfully!) and dumped the items in the living room, refused to open the boxes to let us examine them leaving two pensioners to deal with them. Most companies also dispose of the packing too these days. Such a shame.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

The purchase was an oak gate leg table

The purchase was an oak gate leg table. It was easy to find, order and pay for on the website. I was contacted to arrange delivery which, although a little later than the stated time slot, came on the day agreed and was competently delivered. The table is of very high quality both in materials and construction and I am very pleased with it.

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

I purchased 3 items of furniture from…

I purchased 3 items of furniture from Ellis Home Interiors. One piece came in damaged. I contacted Ellis Immediately. They said they would send out someone to look at the damage and repair it. If they couldn't repair it they would replace the damaged item.
It took weeks before anyone came over. E-mails back and forth.
When it came to the repair, they repaired the damage and sprayed the damaged area with the wrong shade or cream. The chap said it was an old can of paint and he would come back and do it again with the right shade. He never. Ellis apologised but did nothing. I have requested a replacement but nothing happened. No compensation offer, Nothing.
The company should be ashamed of themselves for treating customer this way.

August 13, 2022
Unprompted review
Ellis Home Interiors logo

Reply from Ellis Home Interiors

Hi Paul, we apologise that you've been let down. If you would like to get in touch on Monday via our phone line we can address the problem and try to find a solution that works. Again we are incredibly sorry about this.

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