Had a horrible experience shopping online (Hebeos - avoid to all costs people!!): Ellos thank you for being trustworthy, for promptly sending correct merchandise and then accecept return without any... See more
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I am happy with one product(kids pants) recieved. The other product(Kids sneakers) that i received were in good condition but had a name tag of a different kid stuck on it. I see this as a oversight b... See more
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It's a brand I can trust that they will deliver high quality products. Discounts are often super generous and the delivery process took a very short time.
Excellent Customer Service. Works better on call compared to online chat. The product is beautiful too but had a strange design error which we managed to fix somehow.
Company details
Written by the company
Hos oss på Ellos hittar du allt inom mode, hem och skönhet för kvinnan mitt i livet. Vårt mål är att finnas till för att förenkla tillvaron och alltid ge våra kunder en positiv köpupplevelse. Du ska exempelvis alltid kunna lita på att vi har relevanta och attraktiva erbjudanden där du inte behöver kompromissa med hållbarhet eller klimatpåverkan. Snabba och enkla leveranser i kombination med smidiga returer är också något vi ser som självklarheter. Vi verkar för att skapa en trygg samhörighet. Hos oss ska du alltid känna dig välkomnad och inspirerad – oavsett vem du är.
Ellos
Written by the company
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Upptäck vårt sortiment
4.5
Excellent
59K reviews
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Very nice product and fast delivery
Very nice product and fast delivery! What else can someone hope for? :)
July 18, 2024
May use AI-assist with repliesRead more
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Reply from Ellos Sverige
Hej Siv!
Tack för ditt omdöme.
Ha en fortsatt fin dag!
Med vänlig hälsning,
Veronica Ellos Team
Product broke after a few days and…
Product broke after a few days and customer service does not answer me
July 9, 2024
Reply from Ellos Sverige
Hi Yago!
Thank you for your review.
I can see that your quiery is being processed.
Have a nice day!
Kind regards,
Veronica Ellos Team
Good prices and delivery conditions.
Good pricing and options of the same furniture compared to other stores and good delivery conditions (time and packaging).
July 2, 2024
A very angry customer here!
A very angry customer here!
Bought 2 furniture items and received a pile of garbage in the post.
Both items were already returned by other customers (one of the items has clear and visible defect marks on it and the other I am too angry to even look at it). The first unlucky customer who received it didn't care enough to repackage it correctly so when we received it at the post office it felt like it was dropped from a 20 story building.
ELLOS charged us for 'home delivery' but we ended up driving 20 minutes from our home to pick up this heavy piece of garbage. DO NOT BUY furniture online from this website.
------------------------------------------------------
Update:
I just spoke with ELLOS's customer service. Very polite and helpful. I explained the situation and that I would like to return them and they are now going to pick it up from my apartment and they offered a voucher for future purchases.
I will change my rating of overall experience from 1/5 to 3/5. The customer service gentleman I spoke with gets a 5/5.
June 28, 2024
Unprompted review
Reply from Ellos Sverige
Hello!
Thank you for your review.
How good that the case is solved!
Have a nice Tuesday!
Sincerely,
Melissa, Ellos Team
Bra service
June 11, 2024
Supersnabb leverans!
June 14, 2024
Just received 4 chairs
I don’t usually write reviews but this definitely needs one :Just received 4 chairs, all of them are faulty and poor quality. While assembling the chair one of them presented a hole in a completely random spot which doesn’t allow me to assemble the chair at all.
Now because of this extremely poor job done I have to return all my chairs and have to pay double the shipping fee. In the meantime the “customer service” sends me emails always from different people telling me different things and making this experience exhausting AND terrible considering the amount of money I spent.
I am extremely dissatisfied and cannot believe a case can actually be handled so terribly.
I do not recommend purchasing here.
June 13, 2024
Unprompted review
Reply from Ellos Sverige
Hi,
Thank you for your review!
We apologize for this.
Of course, you are welcome to send the chairs back as they were delivered in a bad condition. In the event of an approved complaint, there is no return fee. Please contact customer service again if you have further questions.
Have a good week!
Best regards, Elin
Team Ellos
Good and fast
May 27, 2024
En adminavgift som
May 14, 2024
Reply from Ellos Sverige
Hej,
Tack för ditt omdöme!
Vid val av 30 dagarsfaktura tillkommer det en fakturaavgift på 29 kr. Du kan läsa mer om detta här: https://www.ellos.se/information/allmanna-villkor
Trevlig vecka!
Mvh, Elin
Team Ellos
Really good
Good site, good sortiment of products and good offers. Fast and good delivery.
I recommend it!
May 17, 2024
It said 3 to 5 days to be delivered and…
It said 3 to 5 days to be delivered and now I will get the order 10 days after ordering.
That is one the edge of bate and switch
May 13, 2024
Reply from Ellos Sverige
Hi, David!
Thank you for your review.
I have now sent you a separate email that you are welcome to take a look at!
Have a nice day!
Best regards
Melissa, Ellos Team
Still waiting for my delivery
They deliver at a different time then they said and have not returned
May 12, 2024
Reply from Ellos Sverige
Hi!
Thank you for your review.
I have now sent you a separate email that you are welcome to take a look at.
Have a nice day!
Best regards
Melissa, Ellos Team
It came broken
April 22, 2024
Reply from Ellos Sverige
Hi, Nicole!
Thank you for your review!
I have now sent you a separate email that you are welcome to take a look at!
Have a nice afternoon!
Best regards,
Melissa, Ellos Team
Worst Customer Service and After Order Experience!
My wife tried many times to cancel our order and we write email many times. Finally we reached some customer service and she said you need to wait order confirmation before cancel it. Then we wait and got confirmation and called another customer service for that. He said I canceled your order and it will be seen in 24 hours, But now we got new mail says that your order is processing and if you want to return you need to paid 199 sek. This must be a joke, This is definetly my worst customer service and shopping experience ever. I just want to inform you I never accept this order and invoice about the order and extra fees. Our all customer calls recorded and I will use my all customer legal rights for this bad experiences. If you do not solve this problem as soon as possible, Otherwise, I will use all possible channels to spread this bad information and I use my all legal rights.
[Update] this is solved after contacting a manager from Ellos.
April 30, 2024
Unprompted review
Reply from Ellos Sverige
Hi,
Thank you for your review!
It´s sad that you feel that way. We apologize for this and have passed this feedback on to the relevant department.
It's great that you received help with your case. You are welcome to contact us again if you have further questions.
Have a good day!
Best regards, Elin
Team Ellos
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