Elmajewellery Reviews 

326
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beauty of the rings, often noting they are exactly as described online. The service is consistently described as excellent, with many appreciating the helpful and professional team. People also highlight the very fast and efficient delivery service, with many orders arriving quicker than expected. However, some customers also noted occasional issues with ring sizing, often requiring exchanges for a different size. A few other people also felt that the product quality was not always consistent, with some rings arriving scratched or feeling less premium than anticipated.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the top-notch quality, lovely material,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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Replied to 75% of negative reviews

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4.6

All reviews

(326)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

fantastic service & product

I was searching for a wedding ring for my wedding next year & after finding the one I wanted at a great price online with this company, I then read some of the reviews regarding purchasing and returning rings if they were wrong or didn't fit, so as to be satisfied that I wasn't going to be left out of pocket.
have to say, all the reviews I ready were spot on.
great price, great service and very good company to deal with.
I ordered a ring, it arrived in two days, I tried it on and it was a little to big, so I e-mailed them to ask to return it and ensure the right procedure was followed.
they received my ring back, they sent me another one in a slightly different width & size smaller & it fitted perfectly, all this in less than week, fantastic service, thoroughly recommend this company for your ring purchases.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great products and amazing value

Great products and amazing value. I ordered what I thought was correct ring size however it was too small for my partner. Sent the ring back and exchanged for a bigger size with no hassle. Very fast delivery and great quality.

September 22, 2024
Rated 5 out of 5 stars

5* service from excellent company Having just purchased a wedding ring…

Having just purchased a wedding ring for my soon to be husband, I need to compliment this company for their genuine jewellery & value for money plus outstanding service when ring was returned to exchange for a larger size...speedy delivery & absolutely no hassle .
Exemplary 5* service from a company I am happy to recommend to everyone .
Much appreciation & thanks to whole team .

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

100% satisfied Spot on service

I am completely pleased with the product and service provided. 100% recommend. We purchased a yellow gold beaded edge wedding band and completed order on a Sunday. Product arrived Tuesday at 11.30am. Less than 2 days to deliver and this on their standard delivery option. The ring is better than expected and nice and heavy and super bright. Size was p1/2 and exactly delivered at right size which I have checked. Spot on!
This was a replacement as a 50th birthday present as my wife’s original ring,over 25 years, became too small. My wife is delighted and loves this ring completely.
The wooden presentation box is lovely. She will enjoy this birthday and loves her present very much.
Thanks you very much will use you again for sure.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and Gorgeous rings

Fantastic Service and Gorgeous rings, My husband and i both have allergies and were on a budget, We sample d a couple of options and finally decided on cobalt rings. We had the order and return and order again, The team was nothing but gracious and helped with our queries. We are now married and keep wearing our rings , we have no signs of allergies and are greatful for the Elma brand

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Dear Elma Jewellery, many thanks for the two Platinum Wedding Bands.

Not only were they exactly as described but when we, through our own fault, needed an exchange for a bigger size, you dealt with the matter in what can only be described as a first class service. The value for money went above and beyond.

More than happy to recommend you to family and friends.

Thanks again and hope to do business with you in the future.

Kindest Regards,

Edwin Woodley
Buckinghamshire.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Competent, Reliable Service

Our wedding is within the next few weeks and the company we ordered our rings from were so incompetent and unhelpful. We decided to order new rings - Elma Jewellry have been amazing! We received the correct sized rings within the 3 guaranted days. No fuss, stress or anxiety - thank you so much. The only slight opinion I have, is that a confirmation email would have been appreciated.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great jewellery

We bought our original titanium bands from Elma back in 2015, returning again for a size up, prices haven’t changed in almost 10 years!

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic choice of beautiful rings

Extensive choice of made to measure wedding rings made buying here so much easier than all the searching we had already done. Beautiful rings arrived incredibly quickly, faster than advertised and in good time ahead of the wedding, thanks very much for the excellent service

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect 👍

I ordered my wedding ring that came within 2 day's,however it was too big. I returned it to exchange and within 3 day's a replacement was received and it's absolutely perfect!Thank you

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Exquisite rings

I have recently purchased three beautiful rings, all of excellent quality . Paynent to delivery very quick- just two days and the customer service is second to none. I would not hesitate to use Elmajewellery again in the future.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Platinum ring

Bought a platinum ring which was great value. It was slightly too small so exchanged for size up. No issues with the process, Elmajewellery were very helpful. Would definitely buy again from them, highly recommended!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, elma staff have Bern helpful, trustful and honest. Jewellery is beautiful from them also. Definitely a place I will continually use for my Jewellery.

July 22, 2024
Unprompted review

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