Elmajewellery Reviews 

328
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beauty of the rings, often noting they are exactly as described online. The service is consistently described as excellent, with many appreciating the helpful and professional team. People also highlight the very fast and efficient delivery service, with many orders arriving quicker than expected. However, some customers also noted occasional issues with ring sizing, often requiring exchanges for a different size. A few other people also felt that the product quality was not always consistent, with some rings arriving scratched or feeling less premium than anticipated.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the top-notch quality, lovely material,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

328 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(328)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Platinum ring

Bought a platinum ring which was great value. It was slightly too small so exchanged for size up. No issues with the process, Elmajewellery were very helpful. Would definitely buy again from them, highly recommended!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, elma staff have Bern helpful, trustful and honest. Jewellery is beautiful from them also. Definitely a place I will continually use for my Jewellery.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Rings

It was very easy experience to order the rings. They came very quickly and are really beautiful. Would definitely recommend.

June 21, 2024
Rated 5 out of 5 stars

Brilliant Customer Service

We bought our wedding rings and afterwards one needed resizing.
This was done within 5 days with zero fuss and fantastic customer service. Would strongly recommend Elma, they certainly deliver on their promises.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely platinum bands from Elma, who were really helpful with resizing too! Highly recommend.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company
Excellent customer service
Purchased our wedding rings from here at half the price of everywhere else
Very happy with them, excellent quality and speedy service
Will definitely shop here again

May 19, 2024
Rated 5 out of 5 stars

Made choosing Wedding Rings so easy

Professional,welcoming and sets the customer at ease . From first telephone enquiry to rapid despatch we were treated impeccably and reassured throughout this crucially important process .

We unreservedly recommend Simon and the team who worked together seamlessly and efficiently guaranteeing peace of mind , we shall certainly use their services again in the future

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

A great company

A great company, rings arrived the next day by special delivery, one was slightly too small but it was no problem to return it for the next size up and now they both fit perfectly. Also a fantastic price.

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

Wedding rings

Delivery of rings were very quick,quality of rings are very well made,we had engraving and it was professionally done,very happy with our new wedding rings

May 25, 2024
Rated 5 out of 5 stars

Thank you note

I ordered a wrong sized ring and was going to make an exchange but because it was engraved upon, I wouldn’t be able to. Customer Support has now sent me a replacement ring and I can still keep the other one. Thank you!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful.

Very helpful when I rang up to enquire. Beautiful ring absolutely delighted. Excellent quality. Arrived two days later special delivery. Very impressed. Would highly recommend 😃

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

I had a problem with an item so had to return it. The whole process was handled amazingly well with care & a brilliant service. Highly recommend this company!

May 20, 2024
Unprompted review

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