Well only been with this company a few months very disappointing to say the least. They terminate your subscription without actually calling you to explain. If they valued their customers they would... See more
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It is an experience that no doubt comes with huge challenging moments when switching a transport vehicle from unleaded into fully Electric vehicle! Elmo has provided great solutions to some of o... See more
Company replied
Staff are friendly, I ordered a car, gave them money and then a week later a car arrived on time 😁 This experience is far more straightforward than any experience I’ve had financing a car by a... See more
Company replied
Fast and effective service from these guys! Cheapest lease available after browsing for weeks. Fab car no complaints, wish the AC worked but just needs regassing. Other than that, got the car delivere... See more
Company replied
Company details
- Leasing Service
- Car Dealer
- Car Finance and Loan Company
- Car Leasing Service
- Car Rental Agency
- Used Car Dealer
About elmo
Written by the company
elmo is an electric car subscription service on a mission to help everyone switch to an electric car...
Book online in 5 minutes, get verified in 24 hours and have an EV delivered to your door in just a few days (subject to availability)
Unlike a lease, there's no deposit to pay and no long contractual commitment. You can hand back the car (or swap to another) by giving 30 days' notice after your first month. The subscription package is all-inclusive too, covering:
We can also help with charging both at home and on the road. Head over to our website to find out more.
Customer Service
Live chat to help you every step of the way...
We have a dedicated Customer Service team available via live chat, email or phone ready with advice and answers to help you find your ideal electric car.
Ready to go electric?
Try our Suitability Tool to see which electric cars could fit your lifestyle.
Contact info
Form 2, 18 Bartley Wood Business Park, Bartley Way, RG27 9XA, Hook, United Kingdom
- 0330 165 4945
- hello@elmodrive.com
- elmodrive.com
Elmo are truly very good!
I subscribed to an EV for 60 days - I can recommend this as a very practical way to find out if EVs work for you. Everything was slick, professional and friendly from sign up to delivery to dealing with questions along the way and returning the car. All done online or by email and everyone I conversed with were clearly passionate about customer service. My account ran smoothly thanks to Kayla. I am so pleased I used the Elmo service and would thoroughly recommend them.
November 21, 2022
Reply from elmo
Hi David,
Thank you so much for taking the time to leave us a great 5* review, your feedback is so important to us.
We are so pleased to hear of the smooth service provided by Kayla and we will be sure to pass on the positive feedback!
Take care and thank you for your recommendation.
The elmo Team
Support with my car Swap
Sohail of Elmo was amazing. He was patient and supportive and walked me through the process of my car swap. He was very professional and prompt and I found the experience to be pleasant. Well done
February 24, 2023
Unprompted review
Reply from elmo
Hi There,
Thank you so much for leaving us a great 5* review, we are so pleased to hear of the amazing service you received from Sohail. We will be sure to pass on your positive feedback.
Take care and happy driving!
The elmo Team
I have had the car for only a short…
I have had the car for only a short time but so far it's a nice ride and I have no issues
February 19, 2023
Reply from elmo
Hi Carlton,
Thank you for taking the time to leave us a great 5* review, we are so pleased to hear you are enjoying your electric car!
Take care and happy driving!
The elmo Team
Elmo were very easy to deal with from…
Elmo were very easy to deal with from start to finish.
February 22, 2023
Unprompted review
Reply from elmo
Hi Steven,
Thank you so much for taking the time to leave is a 5* review, we are so pleased to hear you enjoyed your elmo experience from start to finish!
Best wishes,
The elmo Team
Had a Tesla for since Sept 22 with…
Had a Tesla for since Sept 22 with Elmo, have enjoyed the experience. Great way of getting into an EV for the first time. And really sharp service for the team at Elmo, highly recommended.
February 22, 2023
Unprompted review
Reply from elmo
Hi Ollie,
Thank you for taking the time to leave us a great 5* review, we are so pleased to hear you have enjoyed your elmo experience.
Take care and thank you for your recommendation!
The elmo Team
Start to Finish - Very Fast, Friendly, Excellent Service
On 2nd Feb, ordered under business account. Car was ready on 9th Feb.
As per my preference, received Car on 10th Feb.
Start to Finish - Very Fast, Friendly, Excellent Service received.
All questions were answered by frindly team member 'Chanel'
February 10, 2023
Reply from elmo
Hi Babu,
Thank you so much for leaving us a great 5* review, we are so pleased to hear of the excellent and friendly service you received from Chanel - we will be sure to pass on your positive feedback.
Take care and happy driving!
The elmo Team
Very quick to respond to questions you…
Very quick to respond to questions you ask and very knowledgeable sohail was looking forward to getting a car from them.
February 16, 2023
Unprompted review
Reply from elmo
Hi Steven,
Thank you for taking the time to leave us a great 5* review, we are so pleased to hear that Sohail was their to help with your query. We will be sure to pass on your positive feedback to him!
Take care and we hope you enjoy your new EV!
The elmo Team
Disappointing Elmo Experience
Very disappointed with the experience from start to finish. From the car delivery not going to plan to delayed collection after having me lose a full working day and awful communication with multiple unhelpful staff members through the shared email system. Excessive charging for additional mileage at end of subscription. Multiple complaints ignored and delayed escalated complaints response and resolution. Will escalate this to BVLA as unacceptable customer service!
February 16, 2023
Unprompted review
Reply from elmo
Hi Alex,
Thank you for taking the time to leave us a review, your feedback is so important to us.
We are so sorry if you have experienced anything less than positive with us. We can see that a member of our team has since been in touch to address your concerns internally and our dedicated team have been assisting you with your excess mileage costs.
We would need to advise that the excess mileage cost is clearly outlined in your contract and has been applied accordingly with your usage calculated at the end of your subscription.
Moving forward, we will continue to work towards a resolution.
Best wishes,
The elmo Team
Great company so far
Staff are friendly, I ordered a car, gave them money and then a week later a car arrived on time 😁
This experience is far more straightforward than any experience I’ve had financing a car by a mile!
No 8 month wait, no contact phone calls and just no hassle.
Their prices are extremely competitive compared to other subscription companies aswell.
February 6, 2023
Reply from elmo
Hi There,
Thank you for taking the time to leave us a great 5* review, we are so pleased to hear of the friendly service you have received and the hassle free experience you have had with us so far!
Take care and enjoy your new EV!
The elmo Team
I had an issue with the car and Louis…
I had an issue with the car and Louis sorted it out really quickly, via the chat function. Thank you.
February 15, 2023
Unprompted review
Reply from elmo
Hi There,
Thank you so much for taking the time to leave us a great 5* review, we can see Louis was there in a flash to resolve this for you on live chat!
Take care and happy driving!
The elmo Team
Reply from elmo
Hi Moe,
Thank you so much for taking the time to leave us a 5* review, we are so pleased to hear you received such a great service from us!
Take care and enjoy your new EV!
The elmo Team
I had a query about charging
I had a query about charging. Lousi dealt with it quickly and sorted it out for me. A really great customer experience.
February 14, 2023
Unprompted review
Reply from elmo
Hi Andy,
Thank you so much for taking the time to leave us a 5* review, your feedback is so important to us.
We are so pleased Louis was there to answer any questions about charging!
Take care and happy driving!
The elmo Team
Exceptional customer service from Elmo
I recently had the pleasure of experiencing exceptional customer service from Elmo. From the moment I enquired to signing up, I was greeted with warm hospitality and friendly service. The team went above and beyond to ensure that my car was available sooner, answering all of my questions and providing me with regular updates on the status of my vehicle.
I was particularly impressed with the level of professionalism displayed by the team that delivered the car. They took the time to thoroughly explain the important things, and they made sure that I was completely satisfied with the car before they left.
I would highly recommend Elmo for all your automotive needs. Thank you to everyone at Elmo, for making my experience a pleasant one!
February 11, 2023
Reply from elmo
Hi Kenneth,
Thank you so much for taking the time to leave us such a lovely review, feedback like this really makes our day.
We are so glad to hear our dedicated team went above and beyond and you enjoyed your delivery experience. We will be sure to pass on your positive feedback to our driver!
Take care and thank you for your recommendation!
The elmo Team
Great service
Great service. We required a bespoke letter for our local Council where my wife works as a doctor to get a permit and Nimco from Elmo sorted it all out for us quickly and expeditiously. It’s not always possible to get what you need when the request is unusual and out of the ordinary so credit to Nimco and Elmo for obliging.
January 14, 2023
Unprompted review
Reply from elmo
Hi Riz,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear Nimo was able to help with your query! We will be sure to pass on your positive feedback.
Take care and enjoy your new EV!
The elmo Team
Quick and easy to subscribe.
Quick and easy to subscribe.
Great staff that are very responsive and helpful.
Would surely recommend Elmo if u r looking to hire or try EVs before u buy
Note: subscription has a min 60 day lock-in period & charges to deliver/ collect vehicles. Also do workout if the range/charging costs for the EV you choose works for you.
February 3, 2023
Reply from elmo
Hi There,
Thank you so much for leaving us a great review, your feedback is so important to us.
We are so pleased to hear our team were so responsive and helpful!
Thank you for your recommendation and happy driving!
The elmo Team
Car delivered - Great delivery guy (Luca) and post delivery service (Asif)
Car delivered - Everything was perfect.
Special shout out to Luca, the delivery driver, really professional, arrived early in the morning, at the stated time. Was thorough in explaining all the features and doing the pre-delivery check, very polite and patient with my questions.
Also, special mention and grateful for Asif in the post delivery time, later on the delivery day I downloaded the Peugeot app, needed the chassis number (the one on the windscreen wouldn’t work), I called up and during the call we got cut off, Asif called back with all the information I needed so I could sync the app and car.
February 1, 2023
Unprompted review
Reply from elmo
Hi Samui,
Thank you for taking the time to leave us such a great review, we are so pleased to hear you enjoyed your vehicle handover experience from our driver Luca - we will be sure to pass on your positive feedback.
We are so glad Asif was able to offer his assistance with downloading the Peugeot App - our dedicated team are always on hand to help if you need us!
Take care and enjoy your new EV!
The elmo Team
Reasha from customer experience is brilliant
Reasha is brilliant, spoken to her a few times now and the service has been brilliant. (No one at Elmo knows I am writing this in advance) I am about to go onto my 3rd car, (ID3, MG5 and now 2008) and the whole thing has been very pleasant.
I looked at couple of competitors and one of them was awful, and let me down at the last minute. So their loss is Elmo's gain.
It's not cheap but as overall package I think it is very good value. Plus everyone answering the phone seems to care and it shows.
February 3, 2023
Unprompted review
Reply from elmo
Hi Darren,
Thank you for taking the time to leave us a great 5* review, we are so glad to hear of the brillaint service you have received from Reasha and the team! we will be sure to pass on your positive feedback.
Take care and happy driving!
The elmo Team
I needed a car at short notice
I needed a car at short notice due to having to return my company car (and a delay with my replacement)
Elmo's 60 day lease terms were much better than hiring for that term and more flexible than longer leases. Jade from customer services picked up queries on chat or phone really quickly and gave the answers I needed.
The car arrived as expected and the handover was really thorough. The lady who delivered the car was so good - a real credit to the company.
February 3, 2023
Unprompted review
Reply from elmo
Hi Oli,
Thank you so much for leaving such a lovely review, we are so glad you have enjoyed your delivery handover experience. We will be sure to pass on your feedback to both Jade and our driver team!
Take care and enjoy your new EV!
The elmo Team
Reply from elmo
Hi Joe,
We can see that after speaking with a member of our team today, this review has accidently been left for the wrong company - oops! We are very glad to hear you are in fact very happy with the service received from elmo.
Take care and enjoy your new EV!
The elmo Team
Bunch of liars…
Bunch of liars… I was told in a live chat (which I still have an email of) on 17/01/2023 that although they are no longer offering BP Pulse cards for new members they have no plans to cancel BP subscriptions for members who currently have this… I received an email today, telling me that my BP will be being cancelled as of 1st March.
I’ve only been with Elmo since mid-December and this is the third 1* review I’ve left! I will now be cancelling this subscription and going with Onto. Hopefully they treat their customers better!
February 1, 2023
Unprompted review
Reply from elmo
Hi Katie,
Thank you for providing your account information, it is greatly appreciated.
We are so sorry to hear you have experienced anything less than positive with elmo.
Only recently have we rolled out an update to confirm that we will no longer be offering BP Pulse memberships as an optional part of an elmo subscription. Our reasons behind these changes come from the feedback we have received from our users regarding the quality and usability of the BP Pulse Network.
At the time that you asked if we would be cancelling the BP Pulse card, it had not yet been confirmed how we would proceed with existing BP Pulse card users. We have also notified you that you can continue using the BP Pulse card for the next month, until the 1st of March.
We pride ourselves on being as transparent as possible and our team will always provide open and honest advice and did their best to assist with the information provided to them at the time.
We understand that this news might be disappointing. We hope that the improved network offering of 20,000+ chargers on elmoCharge will offer the seamless electric vehicle experience we are striving to provide.
Thank you for taking the time to leave us a review, we appreciate the feedback.
The elmo Team
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