El Monte RV - Las Vegas Reviews 

Good, quick service and a nice new RV for our road trip, but not quite the layout we were expecting.

The RV was very old, security belt broken, lot of screw out, lateral door Keys was twisted and broke after 1 day. No one from El Monte able to send me a new one. We had to use passenger door during one month...
It looks that El Monte doesn't mind about quality of what they rent.
Hopfully the RV motor and tires were in good shape for a safe drive.

Very easy check in and out. Very clean and quite new RV. Everything perfect

Very nice and reliable motorhome was provided at a reasonable rate. Thanks!

The ease of pickup and drop off was great. The walkaround was thorough, informative and helpful. The agent was very knowledgable about the rv. My wife and I were able to travel in a way we had been dreaming of with mo worries. As first time rv renters, we will 100% rent an rv from El Monte again.

My family and I had a wonderful time the staff was welcoming and answered all my questions . I only have two recommendations ,the first being I did not have a septic hose to drain the rv it was not in the rv and two I had ordered a rv with a roll out canopy and when I went for pick up it had been broken, so I wasnt able to enjoy that with my family . Other than that it was a great trip and the customer service was great and also gave me some perks due to the two items that were missing

Great experience. Like the newer vehicle.

When I had a flat& called the help# it took hours to get to someone, then they wanted me to call a different #. Almost didn't get to my paid for excursion. Lady was very nice.

Excellent service and a great van. We’d use El Monte RV again.

We had an excellent RV experience with expert help from El Monte every step of the way.

Friendly staff, great RV.

It was my first RV experience, People on site explained me diligently everything what is in the RV to have the great experience. Thanks a lot for your great help.

Everything with the RV worked. There were no surprises and the ride was smooth! 10/10 would recommend to anyone

Our experience was wonderful. We had a great tour and were very satisfied with all the support from the team. Thank you so much for everything!!!

I rented their RV and took a trip through New Mexico and Arizona, covering roughly 5,000 miles. Their RV was super well-maintained and really clean. Plus, before I headed out, I actually picked up a bunch of leftover supplies from their office that other travelers had left behind, and those turned out to be really handy. Their service was super friendly and helpful. And actually, I had a tire blowout on the road, but after I got back, we talked it over and they reimbursed me for it. I was really satisfied with the whole trip. If I rent an RV in another city and they have a branch there, I’d definitely rent from them again

Terrible experience. The motorhome's heaters and refrigerator didn't work. I lost all the food in the refrigerator twice. We suffered losses of over $1800 in food and had to stay in a campground because the gas heater didn't work. We were stuck with the motorhome for over 30 days. They sent us to places to fix it, and even there, nothing worked again. It was chaos. I wouldn't wish this on my worst enemy, and I don't even have one. And we paid for VIP insurance, but in the end, we had to pay the same deductible for an attempted break-in through the door. The agent said it would be $200 to $300, but in 10 minutes, they increased it to $720. Lies and problems.
We requested the extension days due to the problems that have occurred since the beginning of the rental. The email is proof of this, where they agreed, and now, in bad faith, on January 11th, they reversed everything, pretending not to understand.

We requested the extension days due to problems that have occurred since the beginning of the rental. The email proves they agreed, and now, in bad faith, on January 11th, they reversed everything, pretending not to understand: 1. Gas heater
2. Electric heater
3. Refrigerator
4. Clean water hose
5. Dirty hose
6. Exhaust fan
7. Water heater: explosions, danger, fear 8. Awning that doesn't work

Numerous emails, more than 50
Numerous calls, more than 50
Incorrect information, the first time we took a 148km detour for maintenance and upon arrival they said DO NOT WORK WITH RVs, ONLY TRAILERS

On the second trip for maintenance we took another 126km detour on a horrible and time-consuming road, we waited for 4 hours, and they came to deliver The car, with a blatant, lying excuse that they had fixed the heater and refrigerator, we called the manager who came to the car, said he tested it beforehand, fiddled with a switch and the heater worked. We stayed inside the parking lot for 10 minutes and it stopped working again. Frustrated and nervous, we left the same way we came in.

The vehicle sounds like a cart, everything rattles, a real racket.

The sound from the radio equipment is awful, it sounds like a joke, a buzzing of bees.

We were going to do the trip 50% camping and 50% in remote locations, which would save us a lot, an average of 80 dollars a day, but we were forced to stay in campsites because the gas heater DOES NOT WORK.

In this part alone, we had approximately $1,040 in extra expenses.

We lost: 2 gallons of milk (2 liters each), several yogurt containers, 2 packages of sausages, tomatoes, fruits and other vegetables, ham, mozzarella, wine, prepared meals, and other things totaling approximately $530.

We bought 2 electric heaters because the existing heaters weren't working.

We bought a cooler and always have ice to store food; it's absurd to rent a motorhome and go back in time and need a cooler to travel with.

I paid for VIP insurance which is useless because when something happens you have to pay again; the math doesn't add up.

416 + 720

I suffered numerous losses and problems, and was misled by the information WRITTEN BY YOU IN AN EMAIL about the daily allowances that would be given and not charged. Look, I hope and want no one to go through what we went through in 30 days with this motorhome of yours, that no one is deceived. It's regrettable, you spoke on the phone, and it's in the email about the extended daily allowances, which would be a gift, so to speak, do the math: spoiled food, unnecessary camping days, fuel and time we spent and lost looking for mechanics who didn't solve anything, and detours. Another thing, even the attendant said that the repair would cost between 200 and 300 dollars. Then you came up with 720. I am a farmer, we are correct and honest in our activities, and we teach our children about honor and honesty, which is why everything that happened with you greatly shocked them. Goodbye.

The cleaning of the RV was the best.

FANNIE MADE IT GREAT!
the campervan had some water issues and I lost a day of travel having to take the van back to El Monte to be repaired. Fannie was there to greet me first thing and problem resolved. Upon my return she was also there to greet me and we resolve a couple of minor issues that happened on the trip. The experience was positive, friendly and fair. I will rent from this location again.

From start to finish, I felt supported and confident. All my questions were answered and I had a sense of what to expect and what to prepare for.