El Monte RV - Los Angeles Reviews 

Helpful team getting out the door and great experience overall.

The check out took longer than expected. There were hidden fees that seemed suspect. You rent an RV but it doesn't come with any mileage? At least the mileage was only $30 for 100 miles and I only needed 400 miles. Still, kind of weird. Then we were told that the return time was between 9 am and 11 am or we'd be charged $50 for every hour it was after that. Mind you, we picked up the RV at 2 pm - seems like this should have been made clear prior. Fortunately when we checked the RV back in, that process was quick and we were not charged extra money for being an hour later than 11 am.

All over great service.staff,

We had to much problems with the campervan
Electricity: the kitchen part did not work
the propane switch was broken
the citywater was out of order
The display at the kitchenwall was not fixed

We are from Brazil, and was our first time driving a RV. The RV was great. Clean and easy to drive, ours was an RV classe C 32ft with slides out. We were in 4 adults and 2 kids. We have plenty space and comfort.
We stayed at campgrounds with f ull hookups.
We have a problem with the water heating system. Specifically with the propane heating. It took so long to heat the water with the electric system. More than an hour.
Fortunately we don’t stay in cold places for long time.
The staff were generous and helpful.
We don’t call warning the time for picking up the rv so it took some time to prepare the RV at the check in.
Besides the was a great experience, we will do it again!

I wish I'd have done a better job of getting his name but I believe it was Jonathan at the Santa Fe Springs location where we picked up was INCREDIBLE. We had a wonderful check-in experience. Our drop off in Santa Cruz was lackluster in comparison.

Did not get the RV i rented. In fact got a smaller one. My father, who also rented that week, payed less yet his rv was bigger and better. When I asked Rosie at the front desk she responded by trying to gaslight me into thinking they were the same size when they literally werent. I got pictures. The water pipe also malfunctioned and when I took off the cap it sprayed urine and feces water all over me. Both the gray plug and black plug were in the closed positions yet somehow it still leaked and got me soaked. It was ridiculous. You would think they would provide a discount or at least apologize....nope. Nothing. At this point I dont think ill be renting at El Monte RV anymore. Too expensive to not even get the product I wanted.

RV was clean and well maintained. Everything ran smoothly from Generater to the RV itslelf. We really enjoyed our time

I’ve used El Monte at least three times now, and they always provide great service, reasonable rates, and clean, up-to-date vehicles.

Great RV, great customer service. Will use these guys again. Went to the Augora Hills location.

Rental was in off season FEB, so all aspects were fast an efficient. Went to a couple rv parks and spent 3 nights boondocking on very remote beaches in Baja. Everything worked as advertised. Reasonable rates AND a 20% discount!

Very helpful and friendly, the whole process was smooth

We rented an RV from El Monte RV for a 5-night trip, and our experience was completely overshadowed by multiple frustrating and unacceptable issues, making it an extremely disappointing rental overall.

The Problems We Encountered:

Excessive Pickup Time: Despite having a scheduled pick-up slot, it took us an unacceptable three hours to get the RV. This was not due to paperwork, but rather a significant lack of efficiency on their part, as we spent most of that time simply waiting.

Lack of Cleanliness: The RV was notably unclean upon pickup. My kids' white socks turned black within a minute of walking inside, indicating the floors had not been properly cleaned.

Stained Bed Sheets: The bed sheets we rented from them were visibly stained, which was unhygienic and completely unacceptable.

Outdated RV Model: The RV model provided (Class A Pursuit) looked nothing like those advertised on their website or in their instruction videos. It felt significantly older and less modern than what was portrayed, leading to a feeling of misrepresentation regarding the vehicle's condition and features. Additionally, the wear and tear in the interior was simply not acceptable for the prices they charge and the advertisement they make.

Suspected Incomplete Fuel Tank: We cannot say for certain, but the gas tank did not appear to be 100% full when we left the rental place. The fuel indicator dropped very quickly shortly after departure, an experience that did not occur when we refueled the RV ourselves during the trip.

I would definitely avoid renting a RV from them in the future as it was not a positive experience overall.

Rental process was easy, the cost was competitive, and the RV itself was clean and had no maintenance issues.

The service , the whole package you guys have. If I purchase RV, it will be from you very satisfied with the rental.\nYou made us feel like rock stars.

This was the second time I rent an rv from here. The service was great even after I told them they for to empty the tank before they gave me the rv. We had to find somewhere to dump the water when are trip started. They apologize and gave me credit. The second time was not so great. The slider was coming out as I was driving. I had to pull over and call so they can help me put it back in. Only one side was out. The lady was great help me figure it out and we put it back in. I took another two hours to get to Mr destination. When it opened again. My kids screamed and I hit a parked car. There was damage to the side of the road. I called in again and told them what happened. They told me they will send someone to fix it. They never did. A guy with another rv show me how to wedge it so that it will not open as I'm driving. I drove back to California. I made it to the dealership. When I dropped it off and told them what happened. They kept calling people to go see it. Two men where looking at the damage then called a supervisor, then a manager. They told me s that cold not happened if I had video. I explained i was driving both time it happened and pull over on the side to try to fix it. I did not take video or pictures because I was on the phone. The hole tile i felt I was being interrogated. Not one person said "are you ok."" Is your family ok", I have 6 boys that got really scared when it happened. After I dropped it off the service was gone. I glad I bought extra insurance. I felt they cared more the damage than my family's safety.

We had a problem with the door that was very difficult to open. I called customer support several times, but no one was able to help us. The van was not in good condition.

I pick up the RV when checking things out the refrigerator wasn’t working and never work they never test the slide out didn’t work I call roadside assistance tuck long time to return my call went they call back I have to do resetting control system I thing is not acceptable is a vacation i soupost to have good time not work Al so the propain gas tank was broken can’t refill I think for the next person don’t relice rv the is in not working is sad