elnlondon.co.uk Reviews 

The best experience...the most delicious coffee and cakes served by a lovely friendly Irish gal called Claire she was knowledgeable can't wait to return we'll done guys

Today, I went to the White City Westfield branch of this café. I ordered two slices of San Sebastian cheesecake.

First of all, the staff are never friendly; they don’t greet you at all. Despite waiting by the counter to place an order, no one came, and I eventually had to call someone over myself. Somehow, I managed to place my order and then moved over to the section where the cakes are displayed. The person trying to slice my cake struggled quite a bit and ended up completely ruining it. Then someone else came to assist and took the cake to a spot where I couldn’t see. They handed me the package afterwards, and I didn’t open it on the spot. However, when I got home, I was in for a big shock and disappointment.

The cakes were much smaller than they should have been, and they had been placed in the box all broken into pieces. When you’re paying £8 for a slice of cake, you expect a bit more care. Terrible service, terrible staff, and terrible products. This place just opened in Westfield, but I hope they leave as quickly as they came.

Went to the new EL&N deli in Covent Garden, the food was very tasty and our server, Rajat, was very helpful and attentive. Only qualm is that is is slightly on the pricey side

BIRMINGHAM cafe. Super slow service, food arrived in single bursts so coffee was cold before cake arrived. Too many cooks, no cohesion and the most unremarkable chocolate cake in the world. Toilets horrendous, service charge added automatically, no tea despite it being on the menu. Don’t bother with customer service, they won’t bother with you

Ordered online weeks ago, never dispatched the item and ignore all of your contact attempts. Can't believe such a big company is so happy to blatantly scam all their customers and get away with it.

Awful customer service
Placed in order on line on 23rd November, money taken from my bank account but goods not received
Have emailed numerous times and got one response on 13th December saying would chase warehouse and update me the next day and il still waiting yo hear from them. Have asked for a refund but my subsequent emails have been ignored

I purchase a mug from one of the shops while shopping in London then decided I would order one for my friend for Christmas which I ordered on the 27th November, when I placed the order I had an email to say that I will be updated when the parcel was posted well I'm still waiting for that, I’ve had no reply to emails I’ve sent which is very unprofessional I’ve tried contacting the shop but even that’s a nightmare, I live three hours away so it’s not feasible for me to drive to one of the shops to collect, beware another company who likes to take your money and not send out the goods

Wouldn’t recommend for online shopping, I purchased some gifts a week ago , not arrived , tracked still not even dispatched, no dispatch email sent , emailed customer service twice i haven’t received a response naturally.
I wish I had of just gone to the shop/cafe and picked it up , which I will be doing if I don’t receive my order , I will choose to collect my paid for items unannounced! If you cannot forfill online orders and meet customer expectations either don’t do it at all or at the very least communicate this , another company willingly taking the money and not delivering… gets so boring

Do not use the app for this company! I pre-ordered and paid for a sandwich on the app, only for it not to exist on the menu when I arrived in St Pancras to collect it. I was just dismissed and told to email the info email address for a refund. I have now emailed on 3 separate occasions, sent 2 Facebook messages, and an Instagram message and have had no response. It has now been almost a month and I now class this as stealing my money. I am now taking this further and starting a complaint to the Financial Ombudsman Service as this is unacceptable for a business to take money and be unresponsive. Avoid at all costs.

Visit EL&N in the Trafford Centre, Manchester.
I had a £5 voucher off, so went for a visit. Food was ok but very expensive. The staff were not interested. They forgot to bring us drinks and served us food first. Then we reminded them that we had ordered drinks as well. When I came to pay, they said you can't use the App in this store, so no £5 off!
Overall poor experience and staff as well as very expensive.

rude staff, waited 30 minutes just to be sat down and then they never served us! ended up leaving without eating.

1 star for the look it is a very pretty place , cool for pictures very girly. and 1 star for food and drinks as there were nice
However everything else was awful, the service was shocking from the moment we stepped in until the end.
The staff were clueless and seems inexperienced in customer service.
toilets were gross obviously not regularly check and apparently you only have 45 mins at the table.
the waiter kept on coming to us to remind us we had 10 min although they take ages to bring your food !
Will never come back again!
This was for the knightbridge location (hans crescent)