A guy named Jack called me . He said he needed $100 security deposit. Then he could approve the loan. Scammers usually do this. Beware. Update: Their reply proves they ( Eloans) are the scammers. So... See more
Company replied
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See what reviewers are saying
The application process was great. They constantly called me to make sure I understood everything and had the proper information. I love the customer service. Everyone always checked the same things s... See more
Company replied
I was surprised to get an approval within 48 hours especially on one income and a retiree. It took a phone call that lasted almost an hour with Q&A’s to give the Rep my personal information, but he g... See more
Company replied
The application process was pretty quick and easy. Only I didn't understand why I had to provide my bank statement and void check if I logged in to my bank account via some service. Also it would be... See more
Company replied
Company details
Written by the company
Kindly note that Eloan is not currently offering new personal loans at this time, but we will continue to serve existing customers with the same commitment and care. If you are a current Eloan customer, our Call Center continues to be open from Monday to Saturday, 7:30am to 6:00pm CT. You may also directly login to your account at my.eloan.com. Have a great day!
Contact info
United States
- 855-854-9395
- support@my.eloan.com
- eloan.com
3.8
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for the great service
I received an excellent consultation on all issues that interest me. All I need to know I got. Thanks for the great service.
August 16, 2022
Unprompted review
Reply from Eloan
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, reach out any time!
How to apply for personal loan and to…
How to apply for personal loan and to get If approved may loan
September 8, 2022
Unprompted review
I am treated like a king
I am treated like a king. They are unfailingly friendly, helpful and professional.
August 19, 2022
Unprompted review
Reply from Eloan
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, reach out any time!
Their customer relations services are…
Their customer relations services are awesome. They helped me throughout my loan process.
August 2, 2022
Unprompted review
Reply from Eloan
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, reach out any time!
They are willing to help me analyze…
They are willing to help me analyze whenever I have inquiries. They give good advice and explains things well. The way we communicate makes me feel comfortable.
July 25, 2022
Unprompted review
Reply from Eloan
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, reach out any time!
I prefer them because of the customer…
I prefer them because of the customer support and kindness.
July 18, 2022
Unprompted review
Reply from Eloan
That’s what we like to hear. We’re always here to help whenever you need us!
I was offered a loan by someone who…
I was offered a loan by someone who claims to work for eloan. They had all of my information as I was applying for a personal loan online the day before. It all seemed a little off. So in my research I found out that eloan is not offering any loans. So not sure who this company or person is. Melissa Romes 786-697-0385 is the one who called me and emailed me the letter.
June 24, 2022
Unprompted review
Reply from Eloan
Hello, Chandra. We greatly appreciate you taking the time to write this review, as well as the information provided. Kindly note that Eloan is not currently offering new personal loans at this time, but we will continue to serve existing customers with the same commitment and care. We apologize for any inconvenience you may have experienced and appreciate the opportunity to serve you.
Have a great day!
The Eloan Team
Insure life of Singlife Philippines
This is great to join me here, i can earned and get insured
June 3, 2022
Unprompted review
Reply from Eloan
That’s what we like to hear, Gilbert. We’re always here to help whenever you need us!
Thanks for walking me through loan…
Thanks for walking me through loan methods @Thugman6_66 , Appreciate it all !
May 24, 2022
Unprompted review
There website shows what my loan…
There website shows what my loan payments would be for a loan to be paid back over 2 yrs, but does not accurately give me a way to apply for the loan
May 9, 2022
Unprompted review
Reply from Eloan
Hello, Jesse. We greatly appreciate you taking the time to write this review. Kindly note that Eloan is not currently offering new personal loans at this time, but we will continue to serve existing customers with the same commitment and care. We apologize for any inconvenience you may have experienced and appreciate the opportunity to serve you.
Have a great day!
The Eloan Team
Easy and simple
Easy and simple process at great rates
The process was extremely simple, all online, with thorough id verification quick and easy approval process. Thank you!!
April 27, 2022
Unprompted review
Reply from Eloan
That’s what we like to hear, Dung. We’re always here to help whenever you need us!
scammed
Today i was scammed by a Raymond said he was working for this company,he wanted to give me a loan i had to buy a gift card and then when it was time to get my loan he said i needed 200 more dollars,3rd time this has happened to me
April 26, 2022
Unprompted review
Reply from Eloan
Hello, Elaine. We greatly appreciate you taking the time to write this review. Kindly note that Eloan is not currently offering new personal loans at this time, but we will continue to serve existing customers with the same commitment and care. Additionally, Eloan has never offered this type of promotion including gift cards. We apologize for any inconvenience you may have experienced and appreciate the opportunity to serve you.
Have a great day!
The Eloan Team
Need help for rent and food
April 23, 2022
Unprompted review
great service
April 15, 2022
Unprompted review
Reply from Eloan
That’s what we like to hear, Alsafa. We’re always here to help whenever you need us!
I was contacted by a possible scammer
I was contacted by a possible scammer, wish i could offer his head. His name is alex watson and he asks for prepaid cards.. what an idiot...
March 25, 2022
Unprompted review
Reply from Eloan
Hello, Luker. We greatly appreciate you taking the time to write this review. Thank you for reporting the following. Kindly note that Eloan is not currently offering new personal loans at this time, but we will continue to serve existing customers with the same commitment and care. Additionally, Eloan has never offered this type of promotion including prepaid cards. We apologize for any inconvenience you may have experienced and appreciate the opportunity to serve you.
Have a great day!
The Eloan Team
Most of my issues were resolved quickly…
Most of my issues were resolved quickly and efficiently. Appeals were quickly made for the rest.
February 8, 2022
Unprompted review
Again Think TWICE before you reach this company …
Again tried to reach out to this company for assistants with a loan, after 75 minutes on the phone and then a supervisor, to be told. I will pass this information to our resolution team, I am sorry I cant make this decision, No we cant help you with a reduction in your payment due to your Medical, Folks PLEASE THINK TWICE before you reach out to this company. a copy of their email to me.. Dear Janet,
Thank you for contacting Avant on behalf of Eloan. We are sorry to hear about your experience. We sincerely apologize for any inconvenience you may have experienced.
Thank you for contacting Avant on behalf of Eloan and informing us of your concerns. Such correspondence allows us the opportunity to review our processes to ensure we provide our customers with the best service possible. We hope to further improve our service based on your feedback.
Sincerely,
Avant on behalf of Eloan
How would you rate my reply?
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For any questions or concerns, please contact our Support team.
Monday - Saturday from 7:30am - 6:00pm CT
Phone: 1-855-854-9395
January 11, 2022
Unprompted review
Reply from Eloan
Hello, Janet. We greatly appreciate you taking the time to write this review. Our customers’ feedback an essential part of our business and provides great help when it comes to improving the loan application experience. We have shared your comments with our internal teams and after conducting a review of your account and all relevant communications, have taken the necessary steps to ensure this situation does not occur in the future. We apologize for any inconvenience you may have experienced and appreciate the opportunity to serve you. Have a great day!
The Eloan Team
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