Elonamarket Reviews 248

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and on time. Many appreciate the careful packaging, especially for fragile items, ensuring products arrive in perfect condition. People also value the convenience of finding unique products and the overall smooth ordering process. However, some customers were not happy with the quality of certain products, particularly chocolates, which occasionally arrived melted due to inadequate shipping procedures for temperature-sensitive items. A few other people also felt that the pricing was a bit high, and there were occasional issues with incomplete orders or receiving the wrong product, with some reviewers mentioning difficulties in getting these issues resolved.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising their quality, freshness, and the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and quick... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the fast shipping and... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the good quality of products, mentioning... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers praise the great prices,... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service. Good selection, fresh difficult to find Svitoch favorite chocolate candy, fresh Amber rye items(cookies ginger bread, sweet vanilla corn sticks-puffs. Great packaging for fragi... See more

Company replied

Rated 5 out of 5 stars

Packaged really well. Grateful for the business, unfortunately shipping the items I like is kinda expensive but will definitely buy more when I feel like treating myself. Thank you for carrying the it... See more

Rated 5 out of 5 stars

Plus: It came before date previously mentioned and I was immediately informed about delivery. Minus: My written question about next purchase remained without any attention what shows me that your c... See more

Company replied

Rated 5 out of 5 stars

This family-owned business offers fast delivery and excellent service. Their sausage is a great product, and I always buy it when I need it. Keep up the good work!


Company details

  1. Grocery Store

Written by the company

International foods and snacks


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
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1-star

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

This is the worst experience I had with…

This is the worst experience I had with you guys that now I have to go to UPS and pick up my package..I'm very disappointed and I will never order from you guys again and I don't care who's fault it is UPS or you this shouldn't happen at all.

June 6, 2024
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Reply from Elonamarket

Thanks Zoran for your review. We do understand and hope you have a good one.

Rated 5 out of 5 stars

I highly recommend this company.UPS…

I highly recommend this company.UPS delivered the package damaged, I informed the company and sent pictures of the damaged package and products, company replaced the damaged products right away. Completely satisfied with the customer service and quality of the products. Delicious food, great quality.

May 31, 2024
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Reply from Elonamarket

Thank you Melania for your review we are happy that you enjoyed the products.

Rated 5 out of 5 stars

It was absolutely amazing…

It was absolutely over the top amazing experience. With excellent quality and fast shipping.

May 30, 2024
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Reply from Elonamarket

Thank you very much. We are happy that you like your products and service.

Rated 5 out of 5 stars

Fantastic service.

My order was shipped same day of purchasing and the shipment came quick. I accidentally ordered with the wrong address and they were able to fix it for me within the hour. I am very satisfied with my purchase and highly recommend this company.

May 22, 2024
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Reply from Elonamarket

Thank you so much for the 5 star review.

Rated 5 out of 5 stars

Great communication

Great communication. Fast shipping.
Great price and fair shipping cost. Fresh and good quality. I will be a customer from now on

May 4, 2024
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Reply from Elonamarket

Thank you so much. We are glad that you enjoyed your products.

Rated 5 out of 5 stars

Great service!

I was so happy to find your store that sells my favorite cookies and that I could order them online. They arrived perfectly, which also impressed me, will order again. Ty. One happy customer!

April 30, 2024
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Reply from Elonamarket

We are happy you enjoyed your cookies. And thank for your review.

Rated 5 out of 5 stars

Loved

They accidentally sold us an item that went out of stock, so the order came a couple weeks late. They were very apologetic and even sent an extra pack of the candies to make up for it. Would buy from them again.

March 28, 2024
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Reply from Elonamarket

Thank you Sonia for review and being understanding.

Rated 3 out of 5 stars

Wrong Product

I ordered Fanta Exotic, but received Fanta Tropical. I am aware they are similar drinks, but they are not the same. That was not the product I paid for. That being said, the product was shipped to me within 3 days, well protected, and undamaged, which was a pleasant surprise.

March 10, 2024
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Reply from Elonamarket

Hi Isaac we are sorry for the inconvenience that this has caused. They look the same and are similar we just came aware.

Rated 5 out of 5 stars

Ukrainian treats…

It will be a treat for my Ukrainian employees to receive this candy. I gave subs to them today for St Patrick’s day. They were so surprised and pleased to have a taste of home.

March 8, 2024
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Reply from Elonamarket

We are happy that your employees like and thank you for your review.

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