Elva Reviews 

88
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effective products and the steady, noticeable weight loss results they achieve successfully during their journey. Consumers often note that the support team is incredibly helpful, highly professional, and exceptionally quick to answer daily questions without any hassle. However, some reviewers were not happy with the customer service, mentioning that it was extremely difficult to get a timely response or reach support when needed. A few people also noted serious concerns regarding communication delays, missing replies from the team, and frustration with the overall service process.

What people talk about most

Product

Users describe positive interactions with product, highlighting significant weight loss and effective... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that providers are genuinely helpful,... See more

Service

People report positive experiences with service, highlighting reliable shipping and professional chats.... See more

Response time

Consumers find response time to be exceptionally positive, with people frequently highlighting quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Started my journey 3 weeks ago Everything has been great customer service has answered any questions ,concerns advice is delt with very quickly I can’t believe I can get access to the weight l... See more

Rated 5 out of 5 stars

The team was thorough and very professional. She made setting goals feel doable instead of overwhelming. One habit at a time and honestly it's working.

Company replied

Rated 5 out of 5 stars

Editing and amending to say their customer service response is excellent . They were very quick to respond to me, I’m much more reassured. I’ve amended thy rating too

Company replied

Rated 5 out of 5 stars

First class customer service! Kept me up to date with delivery and talked me through the steps. I will be using them again


Company details

Written by the company

At Elva, we believe everyone deserves access to effective, affordable health solutions without the markup that comes with big-brand pricing. We're a Lab, Research and health company built on a simple idea: that quality healthcare shouldn't come with a premium price tag. Our team works directly with licensed compounding pharmacies across the UK, US, and EU as well as many other Lab and Health partners to bring clinically backed treatments to your door. Every product we offer goes through rigorous quality checks, batch testing, and proper cold-chain shipping to make sure what arrives is exactly what you ordered - safe, effective, and ready to use. But we're more than just a that. From the moment you Purchase to the day your order arrives, our team is here to support you. Whether you need help understanding your treatment, guidance on how to get started, or just someone to answer a quick question, we're only an email away. We know that starting a new health journey can feel overwhelming. That's why we've built our process to be as straightforward and supportive as possible. No jargon, no confusion, just clear information and real people who genuinely care about your progress. Your health matters to us - not as a transaction, but as a responsibility. We're proud to be part of your journey, and we'll keep working every day to earn your trust.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(88)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Talked with Anika twice

Talked with Anika twice, once at the start and again at month two. She remembered the specifics of my situation both times. That kind of continuity is rare and it really does make a difference.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

It works

I've been on the semaglutide for 4 months. A steady 22 lb loss, no major side effects, and no needles, which was my biggest hang-up. The sublingual option is what tipped me over the edge to try it.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Better IVF starting point

Our fertility doctor said losing weight could help with IVF outcomes. I started Elva, lost 19 lbs in three months, and we're now in a much better position for our next cycle.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Elva

Semaglutide has been a game changer for me. I'm needle-phobic and I assumed GLP-1s were off the table. Elva showed me how to do it properly and walked me through every step.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Greatful

Every step was handled professionally and without any judgment. They genuinely understand chronic weight management.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

Great results

First time using a service like this and I was a bit nervous it wouldn't help, but after dropping 5kg in the first month, I really have no doubts anymore.

July 10, 2026
Unprompted review
Rated 4 out of 5 stars

The service was up there

Had my refill and they were warm and asked thoughtful questions about side effects, mental health, and my goals. Honestly, I've had less attentive appointments with my own GP.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Lost 15 lbs in 6 weeks

Lost 15 pounds in the first 6 weeks on tirzepatide and the food noise is just gone. I genuinely never thought I would feel normal around food again. Elva has changed my life.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and products

Started my journey 3 weeks ago
Everything has been great customer service has answered any
questions ,concerns advice is delt with very quickly
I can’t believe I can get access to the weight loss medication at a very affordable price .if I hadn’t come across Elva I wouldn’t be able to afford it
Iam using the medication to get the last couple of stone off after a 5 stone weight loss without medication
I also want to see if it will help with my inflammation as it have an auto immune disease 🤞

July 2, 2026
Unprompted review
Rated 4 out of 5 stars

A good start so far

Solid programme. They know their stuff and it's worked well for me. I'd give five stars if there was a clearer breakdown of the plan in my dashboard, but it's a minor thing.

July 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look