Started my journey 3 weeks ago Everything has been great customer service has answered any questions ,concerns advice is delt with very quickly I can’t believe I can get access to the weight l... See more
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Review summary
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Reviews shaping this summary
The team was thorough and very professional. She made setting goals feel doable instead of overwhelming. One habit at a time and honestly it's working.
Company replied
Editing and amending to say their customer service response is excellent . They were very quick to respond to me, I’m much more reassured. I’ve amended thy rating too
Company replied
First class customer service! Kept me up to date with delivery and talked me through the steps. I will be using them again
Company details
Written by the company
At Elva, we believe everyone deserves access to effective, affordable health solutions without the markup that comes with big-brand pricing. We're a Lab, Research and health company built on a simple idea: that quality healthcare shouldn't come with a premium price tag. Our team works directly with licensed compounding pharmacies across the UK, US, and EU as well as many other Lab and Health partners to bring clinically backed treatments to your door. Every product we offer goes through rigorous quality checks, batch testing, and proper cold-chain shipping to make sure what arrives is exactly what you ordered - safe, effective, and ready to use. But we're more than just a that. From the moment you Purchase to the day your order arrives, our team is here to support you. Whether you need help understanding your treatment, guidance on how to get started, or just someone to answer a quick question, we're only an email away. We know that starting a new health journey can feel overwhelming. That's why we've built our process to be as straightforward and supportive as possible. No jargon, no confusion, just clear information and real people who genuinely care about your progress. Your health matters to us - not as a transaction, but as a responsibility. We're proud to be part of your journey, and we'll keep working every day to earn your trust.
Contact info
United Kingdom
- help@elvalabs.co
- elvalabs.co
4.5
Excellent
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Best of the three I compared
I looked at Elva, Hims, and Ro before signing up. Elva was the only one with clear pricing and no constant upsells. The decision was easy in the end.
May 18, 2026
Unprompted review
Professional and direct
They got back to all my questions and walked me through everything I needed to know to take my health up a notch.
May 14, 2026
Unprompted review
I forget to eat lunch now
Snacking has been a problem of mine for two decades. Two weeks on tirzepatide and I'm actually forgetting to eat lunch. Down 6kgs and food isn't constantly on my mind anymore.
April 30, 2026
Unprompted review
Proactive on shipping issues
Royal Mail lost my shipment and the Elva team got in touch first to apologise and pushed through a full refund right away. I didn't even have to chase it. Been with them a while now.
May 6, 2026
Unprompted review
Delivered exactly what they promised
Honestly five stars. They did exactly what they promised, on time, every single time. No drama, no weird surprises, just the results I was hoping for.
April 25, 2026
Unprompted review
price was a bonus
The maths just worked out better for me compared to the other options out there.
May 16, 2026
Unprompted review
Returning customer
I have been ordering from Elva for 2 months now and purchased several peptides (Reta, Tesa, NAD+ , Semax, Selank - plan to add some others to my regimen soon!) with great results noticed almost immediately. 9 kg and counting lost on Reta in 7 weeks! Personalised support and constant guidance from the team tailored for my needs and journey. Highly recommend!
May 10, 2026
Unprompted review
Reply from Elva
Thank you so much for the lovely review, Veronica. It really means a lot to hear you've felt supported over these past couple of months. Looking after people properly is the part we care about most, so knowing the guidance has helped you is wonderful to hear. We're glad to have you with us and excited to keep supporting you. Thank you for being part of the Elva community.
The Elva Team
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