Elviros Reviews 160

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 1 out of 5 stars

I ordered 2 pillows both FIRM! The pillows arrived and they’re as soft as cotton! They’re very uncomfortable! I wrote 2 emails to let you know I needed some customer support for an exchange for the... See more

Rated 5 out of 5 stars

Ordered pillows from Elviros… and when they showed up, they looked like they’d already been through a few nights somewhere else 😳 I reached out — not expecting much… Within no time, they had two... See more

Rated 5 out of 5 stars

I’m located in Texas and I received 2 king size pillows in 3 days. They came with zero smell and came as advertised. Memory foam usually has a smell but these don’t. The pillows such as height are a... See more

Rated 5 out of 5 stars

Very easy to order. I found the measurements weren't accurate to what I measured, but not terribly important for a pillow. Exceptional comfort and greatly relieving to my neck. I'm a side sleeper and... See more

Company details

  1. Bedding Store

Written by the company

Better sleep creates better days ahead. In a world full of daydreamers and night owls Elviros has created a sleep experience that will get you to snooze. Elviros' goal is to continue to lead in the home and bedding industry while providing you with product ranges that are best suited for your sleep experience. As Elviros continue to innovate and impact our community of sleepers it’s our commitment to helping people feel good, sleep better, and live vicariously through our progressive comfort.


Contact info

3.9

Great

TrustScore 4 out of 5

160 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

A great night’s sleep

The first pillow arrived pre-opened but they were very quick to replace it. My hubby and I both enjoy them. I particularly attest that I sleep better on this pillow. It is hard to find a small pillow for my small neck/head. They’re either are too big and cause discomfort or too small and don’t offer support. This one is just right!

October 26, 2023
Rated 4 out of 5 stars

Customer service was excellent

Customer service was excellent. I realized after attempting to sleep with their pillow that it was never going to be comfortable enough for me to use.
I emailed Elviros about my issue and they refunded my payment and also said I could keep the pillow. I will ask my kids if they want to give it a tryout.

October 17, 2023
Unprompted review
Rated 2 out of 5 stars
Elviros logo

Reply from Elviros

Dear customer,
We sincerely apologize for the inconvenience you've experienced with our product. Please allow us the opportunity to make it right. Our team will be reaching out to you shortly via info@elviros.com to find a satisfactory solution. Thank you for your patience and understanding.
Best regards,
Elviros Team

Rated 5 out of 5 stars

Great Customer Service

What I appreciated most about Elviros was there commitment to good customer service. They have great communication, and transparency about their company policies. I contacted them regarding a return of two pillows, and they accommodated me with the next size up at no additional charge. My only issue is the new pillow is too firm for me. I still have one not opened that I might return. Thank you

August 23, 2023
Rated 5 out of 5 stars

The cervical pillow is hands down the…

The cervical pillow is hands down the best I have found over at least ten years. I feel more refreshed in the morning and have since bought one for my sister and husband. I highly recommend the cervical pillow for pain relief.

September 7, 2023
Rated 4 out of 5 stars

Pain Free Morning…At Last!

Over the years I have purchased multiple pillows in search for a comfortable night sleep and a Morning with no neck, back and shoulder pain, well I have finally found the perfect pillow! The pillow arrived quickly and “ready to use”, no need to let it air-out or fully form. Since I had never had a pillow of this sort, I had to contact customer service with a few questions and I must say, it was the best customer service experience I’ve had in years!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I purchased an Elviros pillow years ago after a compression fracture in my neck and found it very helpful. Recently due to increased neck problems, I ordered an additional, different pillow. Unfortunately, it did not solve my problem and I requested a refund. Customer service was truly exemplary in addressing my concerns and immediately gave me a full refund. I give both the company and particularly customer service high marks.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Glad I took a chance on this purchase.

I purchased two pillows and the mattress pad. The pillow is unique and takes some getting used to, but it gets better each night. The mattress pad is wonderful so far. It's like I bought a new mattress. I think the combo of both is very beneficial. I can actually lay on my back for more than 15 minutes without pain. I haven't been able to do that in years. I am a side sleeper and that is the difficult part for me just because the pillow makes me lay a certain way, but its in a good way because it has oddly done wonders for my back pain. I guess my posture habits when sleeping were very poor and were causing me serious pain but the pillow is forcing me to change my posture and is reducing my pain. My husband doesn't complain. He loves the pillow and mattress pad.

August 2, 2023

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