Elviros Reviews 160

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I ordered 2 pillows both FIRM! The pillows arrived and they’re as soft as cotton! They’re very uncomfortable! I wrote 2 emails to let you know I needed some customer support for an exchange for the... See more

Rated 5 out of 5 stars

Ordered pillows from Elviros… and when they showed up, they looked like they’d already been through a few nights somewhere else 😳 I reached out — not expecting much… Within no time, they had two... See more

Rated 5 out of 5 stars

I’m located in Texas and I received 2 king size pillows in 3 days. They came with zero smell and came as advertised. Memory foam usually has a smell but these don’t. The pillows such as height are a... See more

Rated 5 out of 5 stars

Very easy to order. I found the measurements weren't accurate to what I measured, but not terribly important for a pillow. Exceptional comfort and greatly relieving to my neck. I'm a side sleeper and... See more

Company details

  1. Bedding Store

Written by the company

Better sleep creates better days ahead. In a world full of daydreamers and night owls Elviros has created a sleep experience that will get you to snooze. Elviros' goal is to continue to lead in the home and bedding industry while providing you with product ranges that are best suited for your sleep experience. As Elviros continue to innovate and impact our community of sleepers it’s our commitment to helping people feel good, sleep better, and live vicariously through our progressive comfort.


Contact info

3.9

Great

TrustScore 4 out of 5

160 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The pillow is of high quality and…

The pillow is of high quality and arrived in a timely manner. How well it works will take some time. It took years of sleeping on regular pillows to develop the neck pain so it will take a while to see how well this pillow works. It is comfortable.

January 24, 2024
Rated 5 out of 5 stars

I first ordered a king size pillow that…

I first ordered a king size pillow that was too soft. When I contacted the company that it did not work, they offered a firm queen which I accepted. The guarantee was honored with no hassle. I appreciated good service, and it was given. The shape of the pillow for a side sleeper is very good.

February 6, 2024
Unprompted review
Rated 2 out of 5 stars

Too flat

Too flat. Not what I was expecting.

January 26, 2024
Elviros logo

Reply from Elviros

Dear customer,
We apologize for the inconvenience with our product. Please email us at info@elviros.com for a quick resolution, including refunds or replacements.
Your feedback is appreciated to improve our services.
Thank you for your understanding.
Best regards,
Elviros Team

Rated 3 out of 5 stars

Need more time with this new pillow…

I havent had enough time with this pillow yet but im not understand the side flaps. I wish the covering was easier to wash.

January 25, 2024
Elviros logo

Reply from Elviros

Dear Customer,
Thank you for your feedback on our new pillow. We're here to help with any questions or concerns you might have, including the side flaps and the cover's washability. Please reach out to us at info@elviros.com for personalized assistance and solutions.
Looking forward to assisting you,
The Elviros Team

Rated 1 out of 5 stars
Elviros logo

Reply from Elviros

Dear customer,
We apologize for the inconvenience with our product. Please email us at info@elviros.com for a quick resolution, including refunds or replacements.
Your feedback is appreciated to improve our services.
Thank you for your understanding.
Best regards,
Elviros Team

Rated 2 out of 5 stars

The pillow was not what I expected.

The pillow was not what I expected.

January 23, 2024
Elviros logo

Reply from Elviros

Dear customer,
We apologize for the inconvenience with our product. Please email us at info@elviros.com for a quick resolution, including refunds or replacements.
Your feedback is appreciated to improve our services.
Thank you for your understanding.
Best regards,
Elviros Team

Rated 5 out of 5 stars

Excellent customer advice

I don’t think I ever bought anything on Amazon that I needed support on. But even though the Elviros store was great, I had more questions. You use chat to talk with them and they get back to you very quickly, given they are in Australia and I the US, and they have tons of customers. Obviously from reading all your comments, our heads and shoulders are incredibly different and Elviros will help you sort it out. They were excellent. This is the best designed pillow I have ever tried.

January 21, 2024
Unprompted review
Rated 5 out of 5 stars

good customer service

I originally purchased the soft pillow but didn’t find it suitable for me so I reached out to the team to return it. They offered to ship the firm pillow for me to try and it came very quickly. I ended up really enjoying the firm pillow. I am also very happy about the customer service.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 2 pillows and only received 1…

I ordered 2 pillows and only received 1 and it gave me a sore neck.

December 25, 2023
Elviros logo

Reply from Elviros

Dear customer,
We apologize for the inconvenience with our product. Please email us at info@elviros.com for a quick resolution, including refunds or replacements.
Your feedback is appreciated to improve our services.
Thank you for your understanding.
Best regards,
Elviros Team

Rated 5 out of 5 stars

Great product and Customer Service

I love the pillow but the queen was too big for me. I reached out to Elviros and they immediately rectified the situation. I am purchasing the standard size which I'm sure will be great.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT Customer Service

I purchased 2 “soft” pillows from Elviros and they were too soft. So I wanted to return them. They said do you want to try the hard pillows & see if they work? I said yes and they worked GREAT! I asked how do I send the others back & they said give them to someone! That is FANTASTIC customer service!!!

November 28, 2023
Rated 3 out of 5 stars

I feel the company did alright

I feel the company did alright. The shipping was a little slow just disappointed in my purchase which isn’t the company’s fault the pillow is just way too high. I feel like my head is pushed as far forward as it can go. I can’t get comfortable.

November 28, 2023
Elviros logo

Reply from Elviros

Dear customer,
We apologize for the inconvenience with our product. Please email us at info@elviros.com for a quick resolution, including refunds or replacements.
Your feedback is appreciated to improve our services.
Thank you for your understanding.
Best regards,
Elviros Team

Rated 4 out of 5 stars

This pillow is amazing!

I’ve had serious issues with my neck for years. I tried almost every pillow out there & nothing helped, until I got this one! The first two nights I actually slept through the night! It’s been a couple weeks now & I sleep better, more comfortably & I don’t have as much pain in the morning when I get up!

December 9, 2023
Rated 5 out of 5 stars

World's finest pillow

World's finest pillow! How did I ever sleep without this???! The neck support is complete, whether I am on my back or side. Love the hand cutouts for side-sleeping.

November 30, 2023

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