Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more
Company replied
Company details
Information provided by various external sources
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contact info
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done Elysian
Always has a good range of products with excellent service
May 21, 2017
Unprompted review
Great product
Great product. Brilliant service and delivery. Won't go any where else!
May 20, 2017
Unprompted review
GOOD PROMPT SERVICE.DELIVERED WHAT i …
GOOD PROMPT SERVICE.DELIVERED WHAT i ORDERED EFFICIENTLY
May 17, 2017
Unprompted review
Excellent website
Excellent website! My Decleor product was half the price of department store and it's genuine. Quick delivery, highly recommend. I'll definitely being using this website again
May 17, 2017
Unprompted review
Fast free no hassle service
May 8, 2017
Unprompted review
Reply from Elysian
Hi Elizabeth,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Excellent service and rapid delivery
Excellent service and rapid delivery, repeat business well recommended for juicy couture
May 4, 2017
Unprompted review
Reply from Elysian
Hi,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Cannot falt the servise
May 4, 2017
Unprompted review
Reply from Elysian
Hi Robert,
Thank you very much for your superb feedback!
Hope to see you again soon.
Kindest Regards, Elysian
Very reasonable prices and fast service …
Very reasonable prices and fast service and delivery
May 4, 2017
Unprompted review
Reply from Elysian
Hi Robert,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Reply from Elysian
Hi Craig,
Thank you for the review and top score.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Vaida,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Mistaken identity
I put Jo Malone Lime Basil & Mandarin into the search engine and this perfume came up third on the page. I assumed that the numbers 154 were some kind of order code and not the name of the perfume ( I'd never heard of it!) imagine my disappointment when a completely different product arrived in the post.
I realised it was my mistake so I didn't send it back, but I don't understand why this was offered when my search criteria were very clear.
May 1, 2017
Unprompted review
Reply from Elysian
Hi Pam,
Thank you for your review.
When you typed in Jo Malone Lime Basil & Mandarin our search engine showed you results of what we had in stock of that particular brand.
This is how most search engines work online.
We did send you the item that was chosen on the order.
When you received the item you could have contacted us (Tel: 020 8850 9911 or send us an email to support@elysian.co.uk) and we would have been more that happy for you to return the unwanted item for a full refund as long as it had not been opened/tested.
Kind Regards,
Elysian.
Good prices,great range and hassle free …
Good prices,great range and hassle free delivery
April 27, 2017
Unprompted review
Reply from Elysian
Hi Malcolm,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Wasn't sure about the deodorant spray …
Wasn't sure about the deodorant spray made by Mont Blanc!!
Turned out well.
Up the Owls :-)
April 27, 2017
Unprompted review
Reply from Elysian
Hi Raj,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Clarins Moisturiser
Quick service, best price I could find on the internet. Delivered on time. So far a great experience
April 27, 2017
Unprompted review
Reply from Elysian
Hi J Jones,
Thanks for the review and the 5 star rating.
We are constantly monitoring our prices so that we can offer our customers the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
smooth transaction
April 27, 2017
Unprompted review
Reply from Elysian
Hi Paul James,
Thank you for the review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
My first order ...
My perfume arrived within 2 days of ordering and I was really impressed with that in itself. Scent wise there was many to choose from. Website was really easy to follow, I would definitely use Elysian again .. well done folks!
April 27, 2017
Unprompted review
Reply from Elysian
Hi Nicola,
Thank you for this lovely feedback and the 5 stars.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Online experience was second to none & …
Online experience was second to none & the delivery time was earlier than promised. The buy now pay later after delivery was perfect and well timed. Will definitely be using you again and recommend you to friends.
April 26, 2017
Unprompted review
Reply from Elysian
Hi Nick,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had an excellent experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Reply from Elysian
Hi Annie,
Thank you very much for your superb feedback and top score.
Hope to see you again soon.
Kindest Regards, Elysian
Excellent customer service
Excellent customer service. Fast and reliable delivery.
April 26, 2017
Unprompted review
Reply from Elysian
Hi Stefanos,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.