elyswimbledon.co.uk Reviews 51

I placed an order at the beginning of April which their courier, ParcelForce, misdelivered and have now lost the parcel. I notified their customer service team of this at the time and my last three emails to them have now been ignored. I am currently £70 out of pocket!

Had a lovely person serve me, but overpaid for an eau de toilette, that I found out after had an RRP of around £49 for EDT and £70 for EDParfum. I feel cheated and wouldn't shop there again. Overpriced and not transparent about it. A real shame

Really impressed with customer service and helpfulness of the staff. A special shout out to Sol. Thank you for taking the time to look into my order and helping me.

As numerous other people have stated, avoid this store! Nothing but issues from start to finish and the staff couldn't care less!

I ordered side tables two weeks ago and haven’t received any correspondence, I’ve emailed and called multiple times and no one has answered or replied. I will be going to the bank and taking action to retrieve my money because judging by other negative reviews it won’t be worth waiting.

I visited this store on the 15th June 2022 and was looking for summer sandles. I was looking around and chose some sandles to try on. The lady was very busy with other customers. But she saw I needed assistance and came straight over. The lovely member of staff Sharon was very atentive had a vast knowledge of feet, and sandles. And because I have some issues, she talked me through everything and offered the best sandles suited for my feet needs. I was wowed by her expert knowledge. And just her attitude of how she was just advising me of what I really needed to have and the type of sandles suited for my troublesome feet.. What a professional lady. And an absolute gem to have as part of your team. I will be visiting the store again!
Really such an asset to your team.
Joanna.

Negative, hostile attitude by many of the till staff in the womenswear floor. I visited Elys for the first time since the pandemic, and while I wasn't expecting hugs & kisses - I was shocked at the indifferent and downright hostile attitude of one of the older female staff. I politely asked her where the changing rooms were and she huffed loudly, gesturing towards their direction before walking off in a stomp. It was clear that I was intruding on her time and I felt very unwelcome.

You would think that after two years of consumers shopping online, staff working in department stores would be embracing their jobs and treating customers who do visit in person with respect and friendliness.

I found the experience so off-putting that the thought of returning to Elys is now a negative one.

Very difficult experience! Broken and missing items and refusing to speak to me.

I placed an order for 4 expensive hand made glass tumblers as Ely’s had these on offer. Approximately 5 days later I received the package. It was a box within a box but only protected by tissue paper. When I opened the glass tumblers, I saw one was smashed to pieces, however there were only 3? I assume at some point they were used for display, and it was never put back.

I contacted Ely’s via email as I could not find a phone number, I attached images etc and explained the situation. I received an auto-reply which also had a phone number. This is when the “fun” starts on the Tuesday.

I called the number and selected the option for reception, the phone was answered and after speaking to an associate I was offered 4 new glasses, I stated this was not required as 2 of the 4 were fine. She then stated she could have 2 sent out today and I would be kept up to date with this via email, I agreed and was very pleased.

However.

I then received a reply via email saying they would send 4 new ones!? But I needed to return the smashed glass and the missing one (I have no idea how this would be done?).

I replied to explain that 2 had already been sent but received no reply.

Over the week no glasses have arrived, and I have attempted to call the reception over a space of 3 days at least 12 times. Each time no one answering despite it being in the middle of the day. I have replied three times to the email that I was sent, and no one has replied also.

I called again today for at least the 13th time and selected the option for the “buying” team. Someone answered! I explained this and the staff member was very apologetic. She states she is unaware why this is happening and stated she felt it was “not good enough”. She kindly gave me the extension for the switchboard and the e-commerce team and then transferred my call to the switch board.

Surprise, surprise.

The switchboard rang and rang until an automated message stated they were too buys and the call was disconnected. So I called the e-commerce teams extension. It went straight to a voicemail!

I called the buying team back again and the helpful staff member took all my details and then stated she would walk upstairs to the relevant team and hand them the note that she had made. She assured they would call me within the next 15 minutes. That was 27 minutes ago and no call.

I called the buying team again who stated she would pass my details onto the operations manager to call me. But again, no contact still.

It has now been 4 days since I received and reported the missing and damaged item and for whatever reason they refuse to contact me and refuse to send a replacement.

Horrendous customer service. I have now the only option of contacting trading standards and the ombudsman as Ely’s won’t provide a replacement to the missing item or the damaged one.

Disgusting customer service.

Absolutely lovely staff (their names were Rebecca and Aishah), they were warm, accomodating and very helpful.

Website fault resulting in me not getting all items ordered, plus paying more for the only item that was in stock. Did get refunded some, but not as much as it ought to have been. See no reason to pay for their mistake.

Snooty and unhelpful staff ( like L’occitane or The white Company). Neither of them would go extra mile to perhaps find out or order out of stock item for me which is really frustrating and disappointing for someone who just finished their shift and just wanted to get on with their baby shower shopping.