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Rated 5 out of 5 stars

Craig came recommended. I wasn’t disappointed. He did a full service and found things that clearly had been missed by my existing annual contract. I will be transferring for all my heating and plumbin... See more

Rated 5 out of 5 stars

We have used the very professional services of Embassy Gas many times over the years both for gas and plumbing. They are always extremely professional, knowledgeable and charge a fair price. We hi... See more

Rated 5 out of 5 stars

Craig was very personable and communicative, he talked me through what he was doing and why throughout each step of the service. It was also great to hear how his company look after and service their... See more

Rated 5 out of 5 stars

Thoroughly professional and friendly service. He checked I was happy with his Covid-19 measures before he came in (gloves, mask etc.) which I was. He put in the correct brackets and missing screws whi... See more

Company details

  1. Gas Installation Service
  2. Heating Contractor
  3. Plumber

Written by the company

Delivering tailored facilities management and support service solutions within the local gas, electrical and central heating industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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Rated 5 out of 5 stars

Thoroughly professional and friendly…

Thoroughly professional and friendly service. He checked I was happy with his Covid-19 measures before he came in (gloves, mask etc.) which I was. He put in the correct brackets and missing screws which my previous British Gas contractors had missed. He also lubricated the fan which is now quieter than when I moved here thirteen years ago! He clearly new his job. Very impressed.

October 15, 2020
Rated 5 out of 5 stars

Service excellence

Updated eta regularly. Fully considered the current circumstance and cleaned work areas afterwards. Carried out the service professionally and went through findings and emailed report . Would not hesitate in recommending Craig.

October 14, 2020
Rated 5 out of 5 stars

Boiler Service

Excellent communication.
Arrived during time slot .
Very knowledgable and professional.
Would definitely recommend.

October 9, 2020
Rated 5 out of 5 stars

Excellent service

Excellent service, engineer arrived bang on time, Was extremely polite, carried out the work efficiently & quickly whilst carefully observing the social distancing rules owing to COVID

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Craig serviced our boiler. Had a text advising he would arrive in 15 minutes, and he did,
He was extremely efficient, friendly and professional. Excellent service.

October 4, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt and friendly service! We have used Craig for many different types of plumbing and have always found the work he has done to be of very good quality.

October 2, 2020
Unprompted review
Rated 5 out of 5 stars

Craig was really helpful

Craig was really helpful - good advice on getting the secondary hot water pump working again. Boiler service completed efficiently.

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

Professional

Nice guy, curtious and professional.
Asked if I would like the engineer to wear a mask in the house, everything explained and boiler serviced quickly and efficiently.

September 19, 2020
Unprompted review

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