Embelton Flooring Reviews 1,369

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding value for money and the excellent service received, highlighting the staff's helpfulness and product knowledge. Many appreciate the high quality of the products, with numerous mentions of beautiful and durable flooring options that are easy to install. The delivery service is frequently commended for its promptness, efficiency, and the convenience of free samples and flexible delivery dates. Reviewers also find the online ordering process straightforward and the communication regarding orders to be very informative. However, some customers experienced issues with delivery delays and discrepancies in communication regarding order status and delivery dates. A few people also noted problems with damaged items upon arrival or found that certain desired products were unavailable in their region.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, ease of installation, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers consistently report high satisfaction with product quality, describing flooring as stunning,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting outstanding value, expertise,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Store
  2. Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great products

Great products. Nice showroom. Hamish shower us other colours and we chose one which is perfect.

February 9, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Gail, thank you for the 5‑star review. We’re delighted to hear you enjoyed our showroom and found the perfect colour with Hamish’s help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

I only bought samples but they arrived…

I only bought samples but they arrived quickly and communication was good.

February 9, 2026
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Reply from Embelton Flooring

Hi Claire, thank you for the 5‑star review. We’re glad to hear your samples arrived quickly and that communication throughout the process was smooth. If you need any further assistance we’re here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Great working together with a Embelton

Great working together with a Embelton

February 9, 2026
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Reply from Embelton Flooring

Hi Damien, thank you for the 5‑star review. We’re glad to hear you had a great experience working with Embelton. We appreciate your support and are here if you need anything further. Warm regards, Embelton Flooring Team

Rated 4 out of 5 stars

Not all the samples were available but…

Not all the samples were available but we were happy with the ones that came

February 9, 2026
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Reply from Embelton Flooring

Hi Sophie, Thank you for your feedback and for taking the time to leave a review. We’re glad to hear you were happy with the samples you received, though we’re sorry that not all options were available at the time. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427.
Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent customer service

The staff, Stephanie initially and then Hamish locally were very helpful. Ive ordered the flooring to be delivered in two days.Stephanie helped identify the flooring that was better quality and in stock locally, so it met our deadline for delivery and our budget. She sent us samples to aid our purchase. Hamish confirmed the availabiliy and pricing and arranged delivery in 2 business days.

February 20, 2026
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Reply from Embelton Flooring

Hi Ravi, thank you for the wonderful review. We’re so pleased to hear that both Stephanie and Hamish were able to support you throughout the process. We appreciate you choosing our flooring and are here if you need anything else as your project continues. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent service!

February 5, 2026
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Reply from Embelton Flooring

Hi Janna, thank you for the fantastic review. We’re so pleased to hear you’re happy with both the product and the service. We truly appreciate your support and are here if you ever need anything else.
Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Good service

Good service, and a great price.

February 19, 2026
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Reply from Embelton Flooring

Hi Kerry, thank you for the 5‑star review. We’re glad to hear you were happy with both the service and the price. If you need any advice or assistance please feel free to reach out to our talented team. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Quality and servic

Quality product and great service

February 18, 2026
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Reply from Embelton Flooring

Hi Fiona, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Beautiful, affordable & easy to install

The flooring is beautiful! I was a little nervous about laying it myself, but the click system and built in underlay makes it very easy.

February 6, 2026
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Reply from Embelton Flooring

Hi Darla, thank you for the amazing review. We’re delighted to hear you’re enjoying your new flooring and that the click system with built‑in underlay made installation easy. If you need any support as you continue your project, we’re always here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Helpful staff

Affordable prices, quick sample delivery, also had a consultation with the showroom manager and was impressed with his patience and knowledge.

February 17, 2026
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Reply from Embelton Flooring

Hi Rebecca, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Everything went so smoothly

Everything went so smoothly, from the ordering online to delivery approximately 2 weeks later.

Now al I need is builder to install it

February 17, 2026
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Reply from Embelton Flooring

Hi Ann, thank you for the wonderful review. We’re so glad to hear everything went smoothly from ordering to delivery, and we hope the installation is just as seamless once your builder is ready. If you need anything else in the meantime, we’re here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service in getting me samples. I have yet to see them on site, as it's for my holiday house and I'm not up there yet. But the samples were sent quickly and efficiently and look great.

February 16, 2026
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Reply from Embelton Flooring

Hi Tanya, thank you for the 5-start review. We’re so glad to hear your sample arrived quickly and looking just as expected. We hope they help make your decision easy once you’re able to see them on site. If there’s anything else you need in the meantime, we’re always here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Maria, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Good quality flooring easy to install…

Good quality flooring easy to install yourself very happy

February 3, 2026
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Reply from Embelton Flooring

Hi Kayla, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with our products has been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Easy to order & great quality

Easy to order, smooth delivery & great quality. No complaints! We're loving our new floors!

June 22, 2025
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service.
The delivery time for the samples was second to none. We will certainly be buying our floor though Embelton.

February 12, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Bruce, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick and efficient delivery

Quick and efficient delivery. Good size samples of flooring.

February 9, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Happy investigators, who are keen to order. We were thoroughly impressed by every…

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door.

Our carpenter friend directed us to your company as we are looking at removing our carpet from a number of areas in our house.
To be able to see the exact sample on our floor from an interstate company was fantastic.
The delivery was so prompt and totally free of charge, which blew us away. We will be ordering very soon. Thankyou so much.

February 11, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Sue, thank you so much for your wonderful review. We’re thrilled to hear you found the website easy to use and that receiving the samples at home helped make your decision easier. Also so good to hear that we got recommended by your friend and we look forward to helping you with your order. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Good range of colours and styles

Samples were excellent and delivered promptly, when we eventually got the flooring it was top quality and has been great for the past year.

April 13, 2025
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Rachel, thank you for the wonderful review. We’re so glad you liked the range of colours and that the samples arrived quickly. And it’s great to hear the flooring itself has been top quality and has served you well over the past year. We really appreciate your support and are here if you need anything in the future. Warm regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Vinyl coastal spotted gum

We orders 3 samples, and decided to go with one of our options.
It is even better than we thought.
Its beautiful.
My mother in law took one look at one sheet and decided she wanted it for their Reno's too.
Thank you.

January 29, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Audrey, thank you so much for the lovely review. We’re thrilled to hear you found the perfect option and that it looks even better in person. It’s wonderful that your mother‑in‑law loved it too. We really appreciate you choosing us and are here if you need anything else.
Warm regards, Embelton Flooring Team.

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