Embelton Flooring Reviews 1,369

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding value for money and the excellent service received, highlighting the staff's helpfulness and product knowledge. Many appreciate the high quality of the products, with numerous mentions of beautiful and durable flooring options that are easy to install. The delivery service is frequently commended for its promptness, efficiency, and the convenience of free samples and flexible delivery dates. Reviewers also find the online ordering process straightforward and the communication regarding orders to be very informative. However, some customers experienced issues with delivery delays and discrepancies in communication regarding order status and delivery dates. A few people also noted problems with damaged items upon arrival or found that certain desired products were unavailable in their region.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and appearance of the flooring,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and timely... See more

Quality

Customers consistently note positive experiences with quality, praising the products as high-quality,... See more

Service

Customers had positive experiences with service, often highlighting the outstanding value for money and the... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Store
  2. Wood Floor Installation Service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good company to deal with great…

Very good company to deal with great prices

February 9, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Wonderful

The flooring looks wonderful, colour is very stylish and up to date and makes the room seem bigger. Really suits the bedroom.
Highly recommend

February 9, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchase. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

We are saving up to buy more

I ordered the samples for my landlord and he liked the tasmanian blackbutt style but we both need to save our money until we can afford this but we had a lot of fun comparing the 3 samples which were all lovely

January 26, 2026
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Reply from Embelton Flooring

Hi Suzanne, thank you for the 5-star review! We're so pleased to hear about your experience and glad you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Very good service

Very good service

February 4, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Donald, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great to deal with

Very prompt with info and samples

February 4, 2026
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Great product

Great product

January 21, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Paul, thank you for the review! We pride ourselves on the quality of our products and are glad to hear you are also happy with your purchases. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

great service

great service, quick turnaround

February 1, 2026
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Reply from Embelton Flooring

Hi Eva, thank you for your review. We’re glad you were happy with our service and appreciate your feedback. If you’d like to explore more options or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

still researching our options with your…

still researching our options with your flooring. regards john wilson

February 1, 2026
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Reply from Embelton Flooring

Hi John, thank you for the 5‑star review. We’re glad to hear you’re exploring your options, and if you need any samples, advice, or product details along the way, we’re always happy to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Ordered free samples and received them…

Ordered free samples and received them within a week, meaning I was able to visually "see" interior concepts better and make decisions regarding its use. 😁

January 28, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 1 out of 5 stars

One staff member said,order online and…

One staff member said,order online and they will manage stock this afternoon to pick up from oakleigh regardless of its showing after 3-4days.
Once I have ordered online and than call,man said it’s not option to pick up today.and talking very rudely.
Very poor customer service.
Someone over a call said $20-30 order you are wasting time of staff.

February 6, 2026
Unprompted review
Embelton Flooring logo

Reply from Embelton Flooring

Hi Vijay, thank you for the feedback. We can see how the mixed information around pickup times would be frustrating, and it’s important to us that communication is clear and respectful at every step. We’ll be reviewing this internally to ensure the experience is more consistent going forward. If you still need assistance with your order, we’re here to help. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Ordered samples and that came really…

Ordered samples and that came really quickly and were large and high-quality helping us make an easy decision on our preferences.

January 29, 2026
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Reply from Embelton Flooring

Hi there, thank you for the 5-star review! We're so pleased to hear about your experience and hope you've found your perfect floor among the samples. If you have any questions or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

The end trims i brought were neat…

The end trims i brought were neat delivered promptly and i live very remote so I was very thankful.

January 28, 2026
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Reply from Embelton Flooring

Hi Michael, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Easy ordering and the samples arrived…

Easy ordering and the samples arrived in a few days

January 27, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Teresa, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quality Product and Value Price

The range and service you get from Embelton flooring is amazing. We purchased quality Dunlop Vinyl which we cannot fault the quality of this product! The staff take you through all the options, they are prompt with their service. Incredible value for money. We couldn't be happier.

January 15, 2026
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Reply from Embelton Flooring

Hi Jenna, thank you for the wonderful 5‑star review. We’re so glad to hear you’re happy with the product. It’s great to know the team helped make the process easy and that you’re thrilled with the end result. We really appreciate your support. Warm regards, Embelton Flooring Team

Rated 5 out of 5 stars

Very professional

Very professional

January 26, 2026
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Reply from Embelton Flooring

Hi Luisa, thank you for your review. We’re glad you were happy with our service and appreciate your feedback. If you’d like to explore more options or would like to learn more about our products you can call our talented team on 1800 718 427. Warm Regards, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick delivery & samples are a good…

Quick delivery & samples are a good size. Love that all the information is right there on the back of each board!

January 22, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Lisa, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Looks to be a great product with prompt…

Looks to be a great product with prompt delivery.
I will be in touch, thank you for your assistance

January 18, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Olivia, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great customer service

Great customer service, very quick delivery.
Thank you.

January 20, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Ann, thank you for the 5-star review! We pride ourselves on the quality of our products and are glad to hear that your experience with both the team and our products have all been positive. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

When I requested flooring samples you…

When I requested flooring samples you sent them out asap and kept me up to date with their delivery.

January 18, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Mark, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Received sample fast..

Received sample fast... really nice quality. Great to get one so I can see exactly how it looks in home with different lighting.

January 18, 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Lisa, thank you for the 5-star review! We aim to get products out to our customers as quick as possible so we are glad to hear they reached you on promptly. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

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