The stiching is terrible. Threads are visable connecting letters. Backing inside of shirt is hard and scratchy. The letters are hard to distinguish. Worst of all the word "flower" is mispelled... See more
Company replied
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See what reviewers are saying
Absolutely satisfied customer. Owner went out of his way to help me. The work is phenomenal and came out beautifully. I called all over DFW area and no one could embroider from a photograph. Thank... See more
They did such a beautiful job!! Seamless process and easy communication with staff to ensure everything was to my liking! The reaction of my sister was worth it all and its all thanks to the care of t... See more
The design was easy, find a picture and describe any text. Megan responded very quickly via text with a picture of the moc-up for approval or modifications. The sweatshirt was beautiful, comfortable... See more
Company details
Written by the company
🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com. At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered. Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.
Contact info
5884 E Berry St, 76119, Fort Worth, United States
- (346) 746-6926
- support@embroly.com
- embroly.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication was awesome
Communication was awesome! They double checked the order and we received our item earlier than expected!
June 25, 2024
As expected
As expected. Perfect quality and fast delivery considering all.
Tottlay recomend
July 1, 2024
Unprompted review
Will not stop until you’re 100% happy!
I love the customized cap with my pup’s face on it! It looks amazing and I can’t wait to give it to my dad for Father’s Day.
Aside the fact that I loved the final product, I am beyond happy with the level of customer service and detail provided. They worked with me to make sure I was 100% satisfied with the design. I will definitely be ordering again for future gifts/events!
May 24, 2024
Excellent communication
Excellent communication, good quality, fast shipping
May 8, 2024
Unprompted review
The result way better then what I…
The result way better then what I expected!! Totally in love with the sweater. And it’s been delivered very fast. Can’t wait to order more and more.
March 25, 2024
The stitching is just like the photo
The stitching is just like the photo. Very beautiful. Great communication by texting me for approval.
March 25, 2024
I absolutely LOVE the hoodie I…
I absolutely LOVE the hoodie I purchased and it looks better than I imagined! The company has great communication. I will def be ordering from this company again and again.
March 10, 2024
Unprompted review
Received my order today! Beautiful!
Received my 4 sweat shirts today and they are absolutely beautiful!! My daughters were overwhelmed with how much they meant to them and kept saying how perfect they are! Thank you from the bottom of my heart for allowing me to have such beautiful gifts for my daughters! I'm terminal and wanted something to present to them that they could hold onto, knowing I did this for them. You made us all cry and created a beautiful memory! Again, Thank You and God Bless you and your families!
Cynthia D. Travis
March 11, 2024
Unprompted review
Important
I just wanna say I’m speechless. The company took me by suprise. I ordered a sweater with a custom design. The sweater came in different than what was requested. I contacted embroly and they didn’t hesitate to fix the situation asap!. Great service and great quality. Hoodie came within 4-5 days an I couldn’t be happier !! Not a single time did I feel like I was in the hands of the wrong people. 10/10 recommend.
March 11, 2024
Unprompted review
10 stars
Bought a gift for my boyfriend and it couldn’t have been more beautiful. The embroidery was spot on, I was sent a “proof” to ensure it looked good prior to shipment and then shipment was very quick. Will be purchasing again!
March 5, 2024
Unprompted review
Great communication
Great communication! Fast service and shipping! Will be coming back!
February 23, 2024
Excellent & Fast Service
After placing an order I received a text to confirm the design with a couple hours. They shipped out the order the next day and the product was even better than expected. Great customer service!
February 23, 2024
the perfect gift
This is a gift and I was pretty nervous to give it to them but they love it!! The sweater fabric is great and feels soft and the lining is amazing! 10 out of 10 for sure!
February 23, 2024
It was perfect
It was perfect. I ordered two sweatshirts and they came quickly and were done perfectly. My mother in law and my self love them
February 23, 2024
Cute but smells bad
The sweatshirt is very cute but my sweatshirt smells like smoke
Out of the box
February 22, 2024
Reply from Embroly
Dear customer,
We sincerely apologize for the inconvenience you have experienced with your sweatshirt having a smoke smell. We understand how frustrating this can be, and we want to assure you that we are committed to resolving this issue as quickly as possible.
Our team is currently attempting to reach out to you for further assistance. If you haven't received any communication from us yet, please don't hesitate to reply to this message or reach out to our customer support team directly. We will do our utmost to ensure your satisfaction and provide you with a suitable solution.
Thank you for your patience and understanding. We appreciate your loyalty and look forward to addressing this issue promptly.
Regards,
Embroly Customer Service Team.
This was the best customer service and…
This was the best customer service and fast delivery I’ve ever had from a company outside of Amazon. 10/10 experience.
February 28, 2024
Unprompted review
Great valentines gift
Great valentines gift. I appreciated the live chat. They provided a preview of the hoodie before proceeding. I actually made a couple of changes and they were very patient with me.
February 9, 2024
Unprompted review
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