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See what reviewers are saying

Rated 1 out of 5 stars

The stiching is terrible. Threads are visable connecting letters. Backing inside of shirt is hard and scratchy. The letters are hard to distinguish. Worst of all the word "flower" is mispelled... See more

Company replied

Rated 5 out of 5 stars

Absolutely satisfied customer. Owner went out of his way to help me. The work is phenomenal and came out beautifully. I called all over DFW area and no one could embroider from a photograph. Thank... See more

Rated 5 out of 5 stars

They did such a beautiful job!! Seamless process and easy communication with staff to ensure everything was to my liking! The reaction of my sister was worth it all and its all thanks to the care of t... See more

Rated 5 out of 5 stars

The design was easy, find a picture and describe any text. Megan responded very quickly via text with a picture of the moc-up for approval or modifications. The sweatshirt was beautiful, comfortable... See more

Company details

  1. Embroidery Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Embroidery Service
  5. Gift Shop

Written by the company

🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com. At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered. Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Obsessed with my hoodie!!

Megan was super helpful! Her communication was incredible throughout the customization process and the hoodie turned out beautiful! I ordered a hoodie for my fiancé with our wedding date on it and I’m absolutely obsessed with it!

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Service was amazing

Service was amazing! They kept in contact with me and I received my order in 11 days. Everything in my order was perfect, thank you!

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

It has been 7 days

It has been 7 days and i haven’t received any updates/notice that it has been shipped. customer service is TERRIBLE and has only responded to one message and asked for my order number (which i never received).

February 5, 2024
Unprompted review
Embroly logo

Reply from Embroly

Dear customer,
We sincerely apologize for the delay in responding to your messages. During this peak season, our customer service team is experiencing a high volume of inquiries, leading to delays in response times.
We appreciate your understanding and want to assure you that we are working diligently to address all inquiries. Additionally, upon checking the tracking information, it appears that your order has already been delivered. Tracking number: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536110220266620581
We apologize for any confusion, and we appreciate your patience and understanding during this busy time.
Regards,
Embroly Customer Service Team.

Rated 5 out of 5 stars

anniversary sweaters

We received 2 sweaters that looked fantastic! quality of sweater were great. the order process was super easy to navigate. As soon as the order was processed I received a text message of the details of the sweater and had option to change or add anything and also conformation of my shipping address. my order also arrived a day earlier which I always appreciate. will be using them again in the future...

January 25, 2024
Rated 5 out of 5 stars

Top Notch Company

I couldn't be more thrilled with this company! The level of professionalism and customer service is off the charts! I've ordered from them twice and both times an individual personally reaches out to you to confirm that your order and address are correct and then they let you know when your order has been shipped. I placed my most recent order for my brother. It was a picture of us and our mother who recently passed and he was blown away by the quality and how creative it was! I'll be ordering from this company forever! Keep up the good work💕

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and customer service!

I accidentally selected the wrong color but because of embroly’s great service by showing me a preview of the item before they made it I was able to easily correct it with no hassle! The quality of the product was also great and it came just as advertised. The colors were spot on, the hoodie was thick, and the embroidery was very good quality. I have already recommended the website to a few friends and would definitely use it again!

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

I will definitely order again!!!!

I will definitely order again! Great packaging, Great shipping time, and Fantastic customer service! Before shipping out the product, they had messaged me to confirm the Icon, Front, Color, and etc. Most importantly! My Girlfriend loved the hoodie!

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

I loved it

I loved it! Quality is great and my partner loved the details. Customer service is amazing. Thank you again. I’ll be back to order my matching sweater!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Contacted me super quick to confirm design shipped superfast arrived in great condition!

December 25, 2023
Rated 5 out of 5 stars

They were very communicative about the…

They were very communicative about the design and it turned out the way I wanted. The only thing is I wish the website were more clear about the thread colors. It got very confusing trying to pick my order on the website. The pictures were very useful though when they texted me.

December 25, 2023

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