Emerald Cruises UK Reviews 

595
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, helpful, and knowledgeable, making every interaction pleasant. The food and catering receive high marks for their quality, variety, and deliciousness, often described as superb. People also highlight the immaculate and comfortable ships, noting the beautiful and well-appointed cabins and facilities. Furthermore, the tours and excursions are frequently commended for being well-organized, interesting, and offering great value. However, some customers also noted disappointment with food choices being repetitive or lacking in taste, particularly for vegetarians, and some drinks not meeting expectations. A few other people also felt that some excursions were rushed, poorly organized, or had unexpected additional costs, and transfers upon arrival could be confusing.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Customers had positive experiences with service, often highlighting the excellent onboard service, friendly... See more

Product

Reviewers mention positive feedback about the product, with many praising the high standard and variety of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent food, drinks, and... See more

Facilities

Clients share positive opinions on facilities, with many reviewers highlighting the comfort and cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s quite a small boat therefore number of passengers are quite less.All the staff starting from cruise director to waiting staff and the reception staff were exceptionally friendly and helpful. Our... See more

Rated 5 out of 5 stars

The ship was clean, expertly run and we were very well looked after, both by those who cleaned the cabin and by the crew in general. It helped that we, especially my husband, spoke several languages,... See more

Rated 5 out of 5 stars

Our first Emerald cruise and we couldn't fault it! It was excellent from start to finish. The guides and cruise director were very knowledgeable and made every excursion interesting. The staff on the... See more

Rated 5 out of 5 stars

First class booking arrangements, staff and all services on board could not be faulted. All staff were very professional but were also genuinely caring and friendly. Tours were well organised and at... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

595 reviews

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4.5

All reviews

(595)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

A great experience

Very well organised with interesting and informative trips. Both hotels and cruise ship were excellent including both rooms/cabins and food. The staff on the cruise ship were first rate and ensured that the cruise was memorable and enjoyable.

November 5, 2025
Rated 5 out of 5 stars

Excellent experience with Emerald

Excellent experience
Ship modern clean
Cabins very pleasant appointed
Dining room and bar area bright and modern
Crew on board highly trained , very knowledgeable, polite and friendly
Food
Breakfast good buffet
Dining experience superb fine dining each night and wine was complemented with each meal

October 4, 2025
Rated 5 out of 5 stars

A truly fantastic and memorable trip…

A truly fantastic and memorable trip down the river Danube - one, just like our previous trip with Emerald on the Rhine, we’ll be talking about for years to come.
My wife and I were very sad to leave ‘our floating home’ at the end of the cruise, but very glad of the memories we’d made.
Thank you Emerald - we’ll be back😎

October 18, 2025
Rated 5 out of 5 stars

Happy traveller

We have done a number of Emerald cruises and have found them consistently very good. We enjoy the well trained and efficient staff and the general level of attention paid to ensuring a good experience for all on board. Food, level of cleanliness of very high standard. It is lovely to be able to unpack and enjoy the days thereafter seeing new places without effort. We've always had great fun with the people we've met.

October 11, 2025
Rated 5 out of 5 stars

Sakhara - a beautiful yacht

The ship Sakhara is beautiful, like an oligarch's yacht.
The interior is absolutely amazing. Fabulous lounge and bar, three fabulous dining areas, and the rooms are so spacious and very thoughtfully furnished, lots of window with door out to private deck
Only 100 guests and you meet them all during the time you're on the ship or on one of the tours ashore.
Food is all fantastic

October 18, 2025
Rated 3 out of 5 stars

Disappointing

Staff were excellent, without exception. Room very nice and well kept by our lovely steward Raymond. Food was disappointing overall. As a vegetarian I found the choice limited. On two evenings on a 12-night cruise the main offering was repeated. It wasn’t nice the first time, never mind the second! Drinks were oddly flavoured sometimes, cocktails particularly. Itinerary was missing something too, not quite what the promotional stuff had implied. Only one marina opportunity- when it was cold and raining too! Ports chosen for mooring very poor overall. More often than not in a very working industrial area with a less-than-appetizing outlook , not conducive to appealing cycling or a lovely view from the balcony.

October 16, 2025
Rated 5 out of 5 stars

Good value river cruise

Efficient operations, friendly staff, clean cabins & public areas, good food & wine, exceptional tour guides, great value. Hand rails & public toilets could be cleaned more often.

October 11, 2025
Rated 4 out of 5 stars

A lovely cruise with great scenery and…

A lovely cruise with great scenery and outings. Only problem was very noisy with large parties travelling together and monopolising the lounges and rest areas. With several different languages competing against each other it was unbearable at times. Although reported to staff nothing changed.

October 18, 2025

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