Emg Motor Group Reviews 356

Staff very professional, friendly and had a thorough knowledge of their used (& new) stock vehicles. Was listened to by our salesman Marc and vehicle decided upon was within my agreed price range. Could have given 5 stars but a couple of very small issues which needed me to return to the garage x 2 but these were fixed within a few days.

Took my KIA car in for it's service plans A/C re-gas, everything was sorted out for me with no hassle, a special thank you to Joshua Gibbs for his 1st class attention to detail.

I have had my Mitsubishi PHEV serviced many items over the years at Duxford EMG. Everytime it’s been a pleasant and brilliant experience. Very friendly professional staff who never fail to go above and beyond to help and make you feel special. I wholeheartedly recommended EMG Duxford branch.

Went to EMG motors in Ely today & the gentleman who dealt with us was so nice,very professional helpful & explained everything to us,his name is Marc Zochowski he made us feel comfortable & he was also funny he had me & my friend giggling he made our experience enjoyable & made sure the car I picked was right for me thank you Marc ⭐️⭐️⭐️⭐️⭐️

I bought Nissan Qashqai on 13 May 2025 and salesperson & two managers accused us of dishonesty about our P/X which upset us a lot. Later we found many scratches on the car's wheels. Between three managers, who offered filling up with petrol and £75 towards wheel repair, which we refused. EMG couldn't resolve the complaint which we submitted on 15th May. Managers insisted that I pay £250 deposit to return the V5C to them, and when we did, it took them 6 weeks to refund me.

Very helpful sales team. Professional and friendly. All used cars presented in tip top condition

Have purchased 3 cars from emg all have been superb cars . The lastest car I purchased from emg ely. The sales staff from ely were friendly very informed and not pushy. I was very happy with the price they gave me for my car and the price I paid for the car I purchased. I have been having my cars serviced at ely emg for many years and have always given me a 5 star service.

Quickly answered my online query.
Very good response. Helped me to understand and update finance application forms.
Paper work done Quickly.
All good.

the sales team was so helpfull i would recmend any one to buy a car from them

Went to EMG Haverhill on the off chance. Paul was fantastic and helpful as always. We found the right car at a fair price, they even kept the car until son turned 17. Best of all they are local.
Will always try them 1st.

I bought a car from EMG Spalding in February and to this day I have had nothing but issues with my car. From a cracked sunroof on the day of collection, a faulty electric boot lid, missing undertray, heavily worn suspension bushes, faulty charging system and now as of this morning a “powertrain issue” leaving my car limited and forced to return to Tesla for the 4th time within 5 months I am beyond frustrated.
Emg were extremely helpful and responsive until they received my money and I drove away with the car, since then I have raised a formal complaint which has been ignored as well as 3 follow up emails. Phone lines are always fobbed off with no head office or manager available. I have had to contact citizens advice as I have been left out of pocket for all the issues with my car apart from the boot and sunroof. And now have a car which is stuck in limp mode until I can get it into Tesla for another repair.
Don’t touch a car from these people unless you want to be left with a money pit and no support from anyone.

i am disabled military veteran ,had my new kia sportage collected returned 10000 mile service ,cambridge emg ,exellent ,lady picking up & returnimg car very polite knowledgable , exellent service thankyou .

The experience at EMG Ely was fantastic because, Marc Zochowski from first contact made the whole process of purchasing my used Kia very enjoyable. Marc was very professional and informative but more importantly made the whole thing fun! I can't praise Marc highly enough he is a real credit to EMG Ely

EMG Haverhill were the successful bidder at a CarWow auction for my used Ford Mondeo Vignale.
The whole handover process, overseen and coordinated by Dominic, was very professional and slick. Having bid a fair price for my mint condition Mondi, the communications and all transactions were timely, detailed and undertaken in a businesslike but customer-friendly manner. The process of inspection and collection from my home was undertaken quickly and the funds were transferred in less than 30 minutes.
In an era where amateur and sloppy behaviour has become endemic, it was a pleasure to break that stereotype. Well done Dominic and the EMG team.

Today, after many months of searching & deliberation (+ extensive research by my partner) I collected a beautiful 72 plate Kia Stonic from EMG Thetford.

Cameron Bailey has given us outstanding service in the months leading up to our purchase & for the first time in my long life, I have actually enjoyed buying a car!

Cameron listened to me (and that's a rare experience for a woman in a garage!) & what I was looking for in a car, and was quite happy to progress at my speed (which was cautious & slow! 😂)

As a result, I'm over the moon with my Kia Stonic & I'm having fun learning how different modern automatic cars are to drive after a lifetime of manual gearboxes! I'm enjoying driving again, even on the M25! 😂

If you're looking for a Kia, I highly recommend this dealership & Cameron in particular!

My wife and I were undecided whether we should keep our car or upgrade to a hybrid. We looked at reviews and wanting something similar in size we settled on a Toyota Yaris if we were going to go ahead.
We found a year old model at EMG Kings Lynn for a really good price and went along to see it. The salesman, Paul Gower, was excellent, friendly yet professional, came with us for a test drive, explained all the benefits of a hybrid and at no time did he push us to say yes, although we did. He also verified the service history direct with Toyota. Everyone at the dealership was friendly, offering us coffee or iced water several times. We collected the car 5 days later and finalised the paperwork. At this point we must also mention Bob Howes, a lovely young man who went all through the many controls with us, sometimes more than once! We were never rushed and even when we had to phone from home to discuss pairing our phone he patiently took us through the process again. It was a pleasure to deal with EMG Kings Lynn.

My experience at EMG Mazda Cambridge was very good. The sales team (Ryan P) looked after us, sharing the right amount of information without pushing options we did not need. The test drive was relaxed and not rushed and the vehicle whilst not perfect was in good condition for collection. Notably even though we were buying an MX-5 the sales team treated both of us equally, answering both our questions and letting both of us test drive the vehicle.

More importantly the after sales service was also excellent - we had a couple of small issues and both were resolved swiftly and competently.

On the 9/1/25 I purchase a 2018 Citroen A3 Aircross.Grant Jenkins was helpful and informative.The Citroen was brought from Duxford to Milton enabling me to view and test drive. I was persuaded to buy a £399 extended Drive First Warranty which l was
would cover most of serious problems.When a problem occurred with the electrical display panel l was advised to contact EMG Duxford.During the phone call one of their staff informed me that as they were no longer Citroen main agents and suggested the nearest Citroen main agents are Purser and Luxford at St Ives.Another problem was that Purser and luxford could not guarantee to carry out the Drive First Warranty.
This car has developed problems according to the electrical display. Could you please advise me who is responsible for the electrical problem ? Plus Duxford have Citroen and Peugeot cars for sale that they cannot offer any repairs or maintenance on.Confuse.com

Great professional service friendly staff, good choice of vehicles