Excellent service, friendly staff and great products. We purchased a personalised necklace for our daughter from the winter wonderland store and it’s perfect. It’s a graduation gift, we asked for a be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Sarah is so kind, she needed the toilet but stayed because my friends and i are very indecisive. She is my role model and gives great support and advice. Thank you so much for this opportunity and exp... See more
Company replied
Carlos in Churchill Square is Amazing!! So friendly, no pressure and his finger print he done for me was outstanding I am getting my elderly dogs 🐾 paw print done nxt week which I will treasure forev... See more
Company replied
Really happy with the service I received, great communication!! The products i received are also perfect and great quality! If you need cute little gifts, would 100% recommend!! I had a neckla... See more
Company replied
Company details
Written by the company
Hello, this is Emily’s Jewellery, a sophisticated jewellery brand. We design fashionable jewellery for people like you. Additionally, we offer engraved and welded jewellery to create unique and memorable gifts. We are on a mission to create jewellery that whether you’re going for a sophisticated look or a more casual, everyday vibe, fashion jewellery will help you make a statement. London Permanent Jewellery to World!
Contact info
London, United Kingdom
- info@emilysjewellery.com
- emilysjewellery.com
4.7
Excellent
48 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
April 20, 2026
Unprompted review
Ishita was so helpful and lovely !
Ishita was so helpful and lovely !! beautiful selection of jewellery and was a legend taking out my piercing which had been stuck for ages !! ❤️
April 18, 2026
Unprompted review
love our permanent bracelets
Thank you- love our bracelets- super kind and friendly staff.
April 11, 2026
Unprompted review
Thank you 🌸
Hello, Emily’s Jewellery Team 🌷
I visited your branch in Brighton on Friday. I absolutely did not expect such professionalism from your salesperson, she was great. She helped me with everything, she took exclusive care not only of me but of all the customers. She helped me choose exactly what I wanted. My son’s fingerprint was a bit of a struggle but she coped like a true professional. I want to thank you very much not only for the great product but also for the wonderful shopping experience.
thank you so much. Anežka and Oliver ❤️
April 3, 2026
Unprompted review
Excellent customer service gave us a…
Excellent customer service gave us a beautiful fresh water pearl necklace great quality!
April 7, 2026
Unprompted review
Carlos in Churchill Square is Amazing!
Carlos in Churchill Square is Amazing!! So friendly, no pressure and his finger print he done for me was outstanding I am getting my elderly dogs 🐾 paw print done nxt week which I will treasure forever!!
April 4, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much for your amazing review! Our whole team always does their best to make every customer happy, so we’re really glad you loved your experience at our Brighton shop. Your fingerprint piece means a lot to us, and we can’t wait to create your dog’s paw print next week — it will be truly special 💙 EJ Team
Reply from Emily's Jewellery
Thank you so much for your lovely review! We’re delighted you love your engraved ring and had a great experience at our Brighton Pop up. EJ Team 💙✨
Quick and easy experience definitely…
Quick and easy experience definitely again and definitely recommend
March 29, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much for your lovely review! We’re glad your experience was quick and easy — we’d love to welcome you back again. EJ Team 💙✨
Brighton Pop Up
Today I went to the Brighton pop up shop. I went for the reason of making a memorial finger print charm. You advertise it as a bespoke caring business! All I can say is it was far from that. There was one member of staff who only just managed to raise her head up and just pointed where the jewellery was no coming over with me no time taken. The jewellery was the cheapest quality I have ever seen considering the price.
I was really upset as this was supposed to be something special & personal for me and I left empty handed & disgusted!
If I could have given you a no star review I would have!
March 28, 2026
Unprompted review
Reply from Emily's Jewellery
Hi, Thank you for your feedback and we’re truly sorry to hear about your experience at our pop‑up shop in Brighton, especially knowing how emotional and meaningful this piece is for you. That is never the feeling we want any customer to leave with.
We accept both walk‑ins and appointments, but we always recommend booking an appointment to avoid waiting, as we must finish each customer’s order with care. When you arrived, our colleague was completing an engraved piece for another customer — these items require a lot of precision, patience and attention, so she wasn’t able to stop the machine immediately. We apologise if this made the interaction feel rushed.
Regarding the jewellery options, I’m also sorry that what we offer didn’t match what you were looking for. We have necklace options (chain and pendant included) starting from £25 for gold‑plated or silver‑plated, £82 for solid sterling silver, and £120 for 14k gold‑filled. All our metals come from UK suppliers and are high‑quality. The engraving is always completely free. All prices, metals and details are clearly displayed in our shop and on our website.
We’ve been engraving fingerprints for over five years and have never had an issue — we use one of the best techniques in the world, diamond engraving, to ensure the highest level of detail and quality.
We truly appreciate every customer, and we’re very sorry that your visit didn’t reflect the level of care we aim to provide. We hope that one day you might become our customer and experience the quality of our pieces and service. if there is anything else we can help with in the meantime, please don't hesitate to reach out. Thank you, EJ Team
was amazing absolutely obsessed!!
March 23, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much — we’re thrilled you had an amazing experience and are absolutely obsessed with your piece too! 💙✨ EJ Team
Lovely experience!
I love my two ankle bracelets! The store in Brighton are very helpful and ask exactly how you like it!! Thank you so much! Great customer service!
Would highly recommend!
March 15, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much for your lovely review — we’re truly grateful! We’re so happy you love your anklets and had a great experience with our Brighton team 💙
Very well priced
Very well priced. Staff were very patient whilst I was choosing and perfecting my design!
Gutted it’s only a pop up shop in Brighton rather than permanent!!!
March 14, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much! We’re really glad you loved your experience — we wish we could stay in Brighton permanently too 🤍 - EJ Team
The people in the shop at Brighton…
The people in the shop at Brighton provides very good customer service and are really kind
March 14, 2026
Unprompted review
Reply from Emily's Jewellery
Thanks for your lovely words — the team in Brighton really appreciates it 🤍✨
EJ Team
amazing service I’m going to be…
amazing service I’m going to be bringing all my jewelry back here cannot recommend them enough
March 14, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you! It means a lot — we’ll be here whenever you need us 🤍✨
EJ Team
Amazing Customer Service
VERY SWEET WORKERS. they were very patient with use and had the best experience!!!
March 11, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much! Our team loved having you and we’re glad you had the best experience 🤍 EJ team
Reply from Emily's Jewellery
Thanks a lot! We’re so happy you had a great experience at our shop in Brighton!
The staff were very helpful and I would…
The staff were very helpful and I would recommend it to other people
March 7, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much — we’re glad our team could help!
EJ Team
such a nice jewellery shop got permanent bracelets!
such a nice jewellery shop got permanent bracelets here for a really good price! carlos is lovely
March 7, 2026
Unprompted review
Reply from Emily's Jewellery
Thanks a lot! So happy you had a great experience — Carlos and our whole team are here for you anytime.
EJ Team
Bracelet Welding by Carlos
Carlos did my bracelet welding and he was so lovely and kind, really patient with me adjusting my bracelet size! Really amazing service inside by the lovely lady too and both were very friendly, also loved the jewellery too! Hope to come back and get more.
March 7, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you! We’re delighted you felt looked after — All our team are here whenever you visit again.
EJ Team
Such amazing customer service
Such amazing customer service! So friendly and polite. Carlos did my bracelet welding, he offered 10/10 customer service, so friendly and extremely polite. He was also very patient whilst adjusting the bracelet to the right size on me.
Highly recommend!
Thank you again 😊
March 7, 2026
Unprompted review
Reply from Emily's Jewellery
Thank you so much — we’re so glad you had such a lovely experience at our Brighton Shop. Our whole team is always here to help 😊
EJ Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.