Emirates Holidays UAE Reviews 559

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and efficient booking process, highlighting the helpfulness and professionalism of the staff. Many people found the holiday arrangements to be perfectly organized, with excellent choices in hotels and smooth transfers, leading to memorable and stress-free trips. However, some customers were dissatisfied with the company's response to travel advisories, stating that Emirates Holidays would not comply with advice and delayed decisions until shortly before departure, causing uncertainty and frustration. A few other people also felt that the company refused refunds for services they couldn't use due to safety concerns or disruptions, leading to a negative experience.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many customers consistently satisfied with the... See more

Service

Reviewers mention positive feedback about service, with many customers praising the seamless and outstanding... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, efficiency, and... See more

Booking process

Users describe positive interactions with the booking process, consistently highlighting its seamlessness,... See more

User experience

People report positive experiences with user experience. Many customers describe the process as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Pulled off a miracle. We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spo... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more


Company details

  1. Tour Operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.8

Excellent

TrustScore 5 out of 5

559 reviews

5-star
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Rated 5 out of 5 stars

Very smooth booking experience

Very smooth booking experience, amazing all-in holiday so no need to worry about setting up a package flight/hotel/transport, and customer service available on Whatsapp and responsive greatly facilitate the booking management. In the era of automation and AI, it is great to feel you are talking to people you can rapidly understand your needs and provide personalized solutions. We will definitely consider again booking with Emirates Holidays

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Solo Travel to Dubai with Emirates Holidays

I visited Dubai solo with Emirates holidays. From my arrival at the airport to the wonderful excursions they planned, I had a seamless trip and wasn’t stressed at all. I am really grateful for the lovely experience , highly recon for solo travelers wanting to explore Dubai.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with Emirates is Easy

Dealing with Emirates is easy, there was a wonderful choice of hotels - we went to the Maldives- and great offers. If you need to speak to someone, their chat function is available at any time, with a real person there too.
They are professional and I would not hesitate to book with them again and highly recommend to them to anyone

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

My favourite country

My favourite country, always good to be back and thank you Emirates Holiday for the smooth facilitation:Visa,Flight and Hotel Accommodation
Most Obliged

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

As first time visitors to Dubai we had…

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless
We had lots of baggages and they provided the right vehicle for the purpose.
We are definitely booking with Emirates Holidays again on our next vacation

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Doing Well

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be of consistently the “good to very good” standard.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

My Holidays in Dubai

Right From The Time The Emirates Plane Landed There was Someone to Greet me. A smooth Ride To The Hotel. Constant Communication To make sure that Everything Was OK. Thanks For Everything.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Emirates Holidays

All the bookings, including flights and hotels, were efficiently managed, and I experienced no issues during my stay. I would like to extend my special thanks to Vaneza for her professionalism, patience, and assistance in securing the best possible rates

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Starting off with the ease of doing the bookings, the courtesy and help of the Agent in identifying Holiday destination based on available time and budget, the Hotel and Travel Partners, the experience has been amazing and hassle free.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Dear Emirates Holidays Team,

Dear Emirates Holidays Team,

I just wanted to sincerely thank you for the excellent service and the honesty in selecting such wonderful hotels. Your professionalism and kind support made our trip truly enjoyable, and I look forward to traveling with you again.

Best regards,
[Faisal Saeed]

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

A Seamless Escape to Copenhagen with Emirates Holidays

My recent anniversary trip to Copenhagen, curated by Emirates Holidays, was a masterclass in thoughtful travel. From the moment of departure, every detail—from bilingual concierge messaging to culturally attuned dining recommendations—reflected care, precision, and elegance. The itinerary blended tradition with discovery, offering halal-friendly experiences, local color, and moments of quiet luxury. What made the experience truly exceptional was the intuitive service and the feeling that every touchpoint had been designed with resonance in mind. Emirates Holidays didn’t just deliver a trip—they crafted a memory.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great deal with Emirates Holidays

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was arranged in perfect way no need yo worry about it. Emirates holidays will give you better price than you booked by your self. Appreciate

August 19, 2025
Unprompted review

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