Emirates Holidays UAE Reviews 559

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and efficient booking process, highlighting the helpfulness and professionalism of the staff. Many people found the holiday arrangements to be perfectly organized, with excellent choices in hotels and smooth transfers, leading to memorable and stress-free trips. However, some customers were dissatisfied with the company's response to travel advisories, stating that Emirates Holidays would not comply with advice and delayed decisions until shortly before departure, causing uncertainty and frustration. A few other people also felt that the company refused refunds for services they couldn't use due to safety concerns or disruptions, leading to a negative experience.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many customers consistently satisfied with the... See more

Service

Reviewers mention positive feedback about service, with many customers praising the seamless and outstanding... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, efficiency, and... See more

Booking process

Users describe positive interactions with the booking process, consistently highlighting its seamlessness,... See more

User experience

People report positive experiences with user experience. Many customers describe the process as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Pulled off a miracle. We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spo... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more


Company details

  1. Tour Operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.8

Excellent

TrustScore 5 out of 5

559 reviews

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Rated 4 out of 5 stars

My Experience with Emirates Airline

My Experience with Emirates Airline
Flying with Emirates Airline was nothing short of remarkable. From the moment I stepped into the Accra office at Stanbic Heights, their courteous staff guided me to purchase our tickets, apply for visa and payment.
I had in mind a specific hotel I wanted (QE 2) though not visibly listed, they helped to verify it was listed on the Emirates approved hotels.
Installing the mobile App after buying tickets changed the game, I was able to use the app to choose our seats and check in.
Onto the aircraft, we were greeted by a warm and attentive crew, whose hospitality set the tone for an unforgettable journey. The cabin was impeccably designed, boasting a blend of luxury and comfort that exceeded expectations.

The seating was spacious and ergonomically designed, providing ample legroom that made even a long-haul flight feel relaxing. Whether reclining in premium economy or indulging in the opulent experience of first class, the attention to detail was evident in every aspect of the

The inflight entertainment system, ICE, was a gateway to endless possibilities. With hundreds of movies, TV shows, music albums, and even live news channels, boredom was never an option. The wide array of options catered for all tastes and ages, making the flight engaging from takeoff to landing.

What truly set Emirates apart was its commitment to excellence in service. Every interaction with the crew reflected their dedication to creating a seamless and enjoyable experience for passengers.
Marhaba Meet & Greet- the choice to use this service made our journey from the Airport to QE2 hotel experience simpler, quicker and less stressful.
Whether it was accommodating special requests or simply offering a friendly smile, their efforts left a lasting impression.
In every way, flying with Emirates Airline felt like more than a trip—it was a journey marked by elegance, comfort, and unparalleled service.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Pulled off a miracle.

Pulled off a miracle.

We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spot, was simply incredible.

The team showed real patience and character—no pressure, just thoughtful guidance and total professionalism. Not a single hitch from booking to boarding.

Customer experience? World-class.
Highly recommend for anyone looking to make magic happen—even at the last minute.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays exceeded expectation!

From the ease of booking our flight and hotel to the UK, to the choice of accommodation and our flight experience, Emirates Holidays didn’t disappoint. Everything was hassle free. Flight, accommodation, chauffeur transfers were all organised. We booked nearly a year in advance and locked in a great price, we then paid our deposit and made regular payments before our final balance was due, this was not offered by other holiday companies. We had queries during the booking process and these were answered swiftly and politely, nothing was too much trouble. We will definitely be using Emirates Holidays again.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

I recently booked my first trip with…

I recently booked my first trip with Emirates Holidays UAE, and as a first-time client, I was thoroughly impressed by the outstanding service I received. Every team member radiated genuine warmth, making me feel like a cherished guest rather than just a newcomer.

The airport pickup and drop-off ran seamlessly, with drivers welcoming me by name, managing my luggage with ease, and arriving exactly on time for transfers.

This exceptional, personalized service has truly set a new standard for my future travel experiences. I highly recommend Emirates Holidays UAE!

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Dubai Holidays

Have been travelling with Emirates since many years worldwide but first time I used Emirates Holidays.
My opinion is superb to every level as it deserves Emirates.
Everything, within their responsibility, was extraordinary and made us feel valued and not numbers.
I could have lower priced options, but value for money is so essential and I believe Emirates reflects everything to the maximum.
I sincerely recommend it.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great and memorable

My experience was great and memorable. The best one stop shop with awesome turnaround times. My agent was patient and was quick to respond to my concerns and requests. I changed my budget a couple of times yet he was able to work within my different budgets and presenting awesome options. Will continue to recommend Emirates Holidays, the best so far.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best Holiday deals

Firstly the pricing of Emirates Holidays cant be beat, I have done proper research and they gave the best all inclusive deal on the Maldives. Then the service and comfort on the flights is top class and they arranged all transfers and accommodation flawlessly.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Bali & Lombok

We loved our trip to Indonesia with Emirates holidays, we stayed at three different hotels and had transfers and flights included, the hotels were fab and transfers we great. It really made our holiday to know we were taken care of.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

First time using Emirates Holiday and…

First time using Emirates Holiday and would definitely recommend it and use it again ! Prices were great - team were super responsive and details on the accommodation were absolutely spot on ! will definitely book again

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

This was our first time using Emirates…

This was our first time using Emirates Holidays and we weren’t disappointed. Excellent value for money, lots of added extra’s once we arrived at our hotel including a sunset cruise and spa session. Flight was excellent and without any issues and we were met by the your representative at the airport and given advice on our how the final part of our journey would go. Excellent service, would definitely recommend.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Paradise holiday, amazing staff, amazing location

We have booked holidays through Emirates Holidays before, and this one was the best so far. Before we left I wanted to change the location which I was able to do very smoothly over the 'phone. The Maldives are the closest place to paradise we have been. On arrival at Male we were taken care of and taken to the Trans Maldivian Airways lounge before departure on the seaplane to Kanifushi. The location was amazing. Staff were the best we have experienced, the island was beautiful, food was amazing and our water villa was better than we imagined. We will be using Emirates Holidays again for sure. Super easy and well priced.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Everything was perfect and prices were ok. High quality at correct price. yhank you will come back with you soon.

March 6, 2025
Unprompted review
Rated 4 out of 5 stars

I have used Emirates holidays and I can…

I have used Emirates holidays and I can comfortably say that I will surely use it again. I think if Fazaa card can give me more that 5%, that would have been very helpful to me. Overall, good service.. swift response.. I will surely use it again.. keep up the good work.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Emirates Holidays for over…

We have used Emirates Holidays for over 5 years now and each trip has been great! Our experience has been consistent and excellent. We've looked at booking without Emirates Holidays on a few occassions but we come back and book via Emirates holidays. Highly recommend.

January 18, 2025
Unprompted review

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