Emirates Holidays UAE Reviews 

569
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and well-organized holidays, highlighting the exceptional service and attention to detail from the staff. Many people appreciate the efficient booking process, with agents providing expert assistance, offering great choices of hotels, and ensuring all requests are handled promptly. Reviewers frequently mention the excellent customer service, noting the professionalism, patience, and helpfulness of the team, making their travel experiences stress-free and enjoyable. However, some customers also noted issues with communication and handling of problems, particularly concerning refunds and changes to travel plans due to external circumstances.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, praising the seamless process from booking to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its outstanding quality and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as seamless,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more

Rated 5 out of 5 stars

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more


Company details

  1. Tour Operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

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4.7

All reviews

(569)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Bali & Lombok

We loved our trip to Indonesia with Emirates holidays, we stayed at three different hotels and had transfers and flights included, the hotels were fab and transfers we great. It really made our holiday to know we were taken care of.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

First time using Emirates Holiday and…

First time using Emirates Holiday and would definitely recommend it and use it again ! Prices were great - team were super responsive and details on the accommodation were absolutely spot on ! will definitely book again

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

This was our first time using Emirates…

This was our first time using Emirates Holidays and we weren’t disappointed. Excellent value for money, lots of added extra’s once we arrived at our hotel including a sunset cruise and spa session. Flight was excellent and without any issues and we were met by the your representative at the airport and given advice on our how the final part of our journey would go. Excellent service, would definitely recommend.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Paradise holiday, amazing staff, amazing location

We have booked holidays through Emirates Holidays before, and this one was the best so far. Before we left I wanted to change the location which I was able to do very smoothly over the 'phone. The Maldives are the closest place to paradise we have been. On arrival at Male we were taken care of and taken to the Trans Maldivian Airways lounge before departure on the seaplane to Kanifushi. The location was amazing. Staff were the best we have experienced, the island was beautiful, food was amazing and our water villa was better than we imagined. We will be using Emirates Holidays again for sure. Super easy and well priced.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Everything was perfect and prices were ok. High quality at correct price. yhank you will come back with you soon.

March 6, 2025
Unprompted review
Rated 4 out of 5 stars

I have used Emirates holidays and I can…

I have used Emirates holidays and I can comfortably say that I will surely use it again. I think if Fazaa card can give me more that 5%, that would have been very helpful to me. Overall, good service.. swift response.. I will surely use it again.. keep up the good work.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Emirates Holidays for over…

We have used Emirates Holidays for over 5 years now and each trip has been great! Our experience has been consistent and excellent. We've looked at booking without Emirates Holidays on a few occassions but we come back and book via Emirates holidays. Highly recommend.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Always a great Experience…

Both my husband and I have been using Emirates Holiday, for several years now as our preferred operator when booking a vacation, we find it easy to make the bookings, they are professional, have an excellent and diverse array of top quality holiday destinations to choose from, we also find them reasonable. Anytime I have had to deal with them by phone they are extremely helpful and again professional. My husband and I just returned recently from Langkawi in Malaysia, we had a fabulous vacation, we highly recommend Emirates Holidays

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Mauritius trip via Emirate Holidays

Seamless, competent and very very enjoyable experience to Mauritius via Emirate Holidays. Family felt taken care of. Mauritius itself and the people of Mauritius made this trip special. Customer service both by Emirates holidays and the hotel was gracious and provided us with a friendly experience.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Maldives with Emirates Holidays

Emirates Holiday gave us great support both before and during our trip. The staff has always been very quick and efficient in responding to our requests. The prices of the packages offered are also really advantageous.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Dubai Holiday

I recently had the pleasure of experiencing a holiday organized by Emirates Holidays at Dubai, and I must say, it was an exceptional experience from start to finish. The attention to detail in every aspect of the trip was remarkable, and I felt well taken care of throughout the entire journey. The accommodations were superb as well—well-chosen, luxurious hotels that exceeded my expectations. Their dedication to quality and customer satisfaction makes them a top choice for anyone planning a memorable trip. I’m already looking forward to booking my next holiday with them!

December 30, 2024
Rated 5 out of 5 stars

MALDIVES GETAWAY IN FULL RELAX

We booked a family trip in Maldives during Christmas season with Emirates Holidays. From booking until the flight to be back to Dubai everything was great and easy. Very good and recommended experience.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Dubai holidays

A total holiday package, including flights, airport meet and greet services in Dubai, and hotel arrangement.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Holiday to Sri Lanka…

Just back from a holiday to Sri Lanka and extremely happy with the service we received throughout. The booking process, airport and hotel representatives, transfers and the holiday resort itself (which was accurately described in the information on the Emirates Holidays website) were all exceptional. We will definitely be booking our next vacation through them.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of flights and hotels…

Great selection of flights and hotels available. Good package price compared to individual booking and 24 hour customer care if problems arise. We had not heard from the transfer company about our pic -up time but the Emirates Holidays team confirmed this for us on WhatsApp chat.

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best vacation agents

Third time with Emirates Holidays…and we will keep counting. The concept is simple:
- they preselect locations (hotels) of high quality for you so when you reach your destination there are no surprises.
- the agents have personally visited the places they send you so during booking they can consult you properly.
- the entire trip is arranged by them, including possible internal flights, local transportation etc. you check in your luggage once in the airport and you find it in your room.
- i have the impression they get the best rooms from each hotel (or i am lucky for a third time in a row..)
- the staff is excellent, polite and well trained
- the price is fair

The formula is excellent, fully recommended for exploring new destinations without risks. This is the concept of real holidays in my view

My experience: Two times in Maldives and one in Thailand

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless service

The seamless service and translation of what's on paper into reality were a joy to witness. It was all smooth, from the airport transfers to accommodation check-in.

December 4, 2024
Unprompted review

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