It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more
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Review summary
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Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more
As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more
Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more
Company details
Written by the company
Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.
Contact info
Emirates Holidays Travel Store, Emirates Building, Sheikh Zayed Road, 2nd Interchange, Business Bay, Dubai Water Canal, Dubai, U.A.E.
- 8004969
- ekhcustomerrelations@emirates.com
- emiratesholidays.com/ae_en
4.7
Excellent
569 reviews
No recent history of asking for reviews
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Emirates Holiday Experience
It was my first time with Emirates Holiday.
Overall it was satisfactory and convenient for me, which made my trip very good.
The hotel recommended by them had an excellent location.
The crew service was good and respectful. Bravo
July 29, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Huda,
Thank you so much for choosing Emirates Holidays for your trip and for taking the time to share your experience with us. We're delighted to hear that you found your overall experience satisfactory and convenient, and that the hotel we recommended was in an excellent location.
We're also pleased to know that our crew provided you with good and respectful service. Your kind words mean a lot to us, and I'll be sure to pass on your compliments to the team.
We hope to have the pleasure of assisting you with your future travels and making your next journey even more memorable.
Kind regards,
Candiana
Emirates Holidays
I recently traveled with Emirates…
I recently traveled with Emirates Holidays and had an overall pleasant experience. The hotel provided was exceptional and truly enhanced my stay. However, I found that the crew services did not meet my expectations. Additionally, transportation was limited to the destination area only; it would be more convenient if it included transfers to and from DXB Terminal 3 as well. I also believe Emirates Holidays could improve their service by offering a comprehensive tour plan.
July 20, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Mohannad,
Thank you for taking the time to share your experience with Emirates Holidays. We're pleased to hear that you enjoyed your stay and found the hotel to be exceptional, enhancing your overall trip.
However, I regret to learn that the crew services did not meet your expectations. Regarding transportation, I understand that limiting it to the destination area may have been inconvenient. Please may I request you to raise your feedback on our website here https://www.emiratesholidays.com/ae_en/pages/feedback so that we get the opportunity to understand your concern and share feedback with you.
We also appreciate your input on offering a more comprehensive tour plan. We are always looking for ways to improve, and your feedback will be instrumental in helping us provide a more seamless and enjoyable experience for our customers.
Thank you once again for choosing Emirates Holidays. We hope to have the opportunity to serve you again in the future, with a service that meets all your expectations.
Kind regards,
Candiana
Emirates Holidays
Everything was excellent
Everything was excellent. fly and hotels thanks Emirates Holidays. There is one thing I did not like. I liked it 14 days to get airline miles it’s too much.
July 18, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Serian
Thank you for your kind words about your recent trip with Emirates Holidays. We’re glad to hear you had an excellent experience with our flights and hotels.
We appreciate your feedback regarding the time it takes to receive the miles and will certainly pass this on to the relevant team for review. Your insights help us improve our services, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Patrick
Emirates Holidays
Emirates Holidays is my trusted travel…
Emirates Holidays is my trusted travel agency, we’ve made few other trips through Emirates for many reasons most importantly is the trusted services provided with agents abroad. Planning a trip is very easy and fast if you are sure about where to go, booking a holiday can take few minutes. We are also happy with how professional the team is. Finally don’t forget about the extra rewards we get as Skywards members when booking through Emirates Holidays.
July 7, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Khawla
Thank you for your loyalty and for choosing Emirates Holidays. We're delighted to hear that you found our services reliable and professional. Our goal is to make planning and booking your trips as easy and fast as possible, and we're glad we could meet your expectations.
We also appreciate your mention of the extra benefits for Skywards members. We look forward to helping you plan many more unforgettable holidays.
Kind regards,
Patrick
Emirates Holidays
Overall it was a great experience and…
Overall it was a great experience and the choice of hotels was excellent. Especially in Venice , it was an unforgettable trip for my family
July 8, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Khaled
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with Emirates Holidays and that the choice of hotels, especially in Venice, made your trip unforgettable for your family.
We look forward to helping you create more memorable experiences in the future.
Kind regards,
Patrick
Emirates Holidays
Professional and all under one roof
I can only describe my experience with Emirates Holidays was very Professional and the staff were very helpful and friendly.
I would point out one issue that did not meet my aspirations.
The actual pricing of a package was not that competitive when comparing it to a self booked Package. I had high hopes of significant price reductions when comparing to any prices i could get on my own.
July 2, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Yaser
Thank you for your feedback and for choosing Emirates Holidays. We are pleased to hear that you found our service professional and our staff helpful and friendly.
We appreciate your comments regarding the pricing of our packages. We strive to provide competitive rates while ensuring a high level of service and quality. Your feedback is valuable, and we will use it to continue improving our offerings.
We hope to have the opportunity to assist you again and provide a memorable experience.
Kind regards,
Patrick
Emirates Holidays
Honestly the whole experience from the…
Honestly the whole experience from the booking to the return was excellent, with special emphasis on the quality and care of the customer service hotline team, attention to the small detail matters and make it an enjoyable experience overall. Thank you very much.
July 10, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Rami
Thank you for sharing your positive experience with us. We are thrilled to hear that every aspect of your journey, from booking to return, was excellent. Our customer service team takes great pride in ensuring every detail is attended to, making your trip enjoyable.
We look forward to serving you again soon.
Kind regards,
Patrick
Emirates Holidays
Thank you Emirates Holiday for a…
Thank you Emirates Holiday for a perfect, magical holiday. From suggesting and helping me to pick the perfect hotel, to organizing my flight and transportation. I will definitely be coming back to you for my next vacation.
June 17, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Nada
Thank you for your wonderful review! We're thrilled to hear that you had a perfect and magical holiday. It's great to know that our team could help you pick the perfect hotel and organised your flight and transportation. We look forward to assisting you with your next vacation.
Kind regards,
Patrick
Emirates Holidays
They assisted in tailoring a holiday…
They assisted in tailoring a holiday that was superb for my son and I. We both enjoyed ample this me between downtown Dubai and At Lapita resort with numerous themed parks.. And, to top they assisted with my last minute request for the desert safari excursion. They were eager to listen and assist..it was easy to access the call center with the Dubai SIM card.
June 17, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Zina
Thank you for your fantastic review. We're delighted to hear that you and your son had a superb holiday and enjoyed both downtown Dubai and Lapita Dubai Parks and Resorts, Autograph Collection. It's wonderful that our team could assist with your last-minute desert safari excursion and that contacting our Call Center team was easy for you.
We appreciate your kind words and look forward to helping you plan your next adventure.
Kind regards,
Patrick
Emirates Holidays
Mauritius Adventure
I am a mature, single female and Emirates Holidays was a fantastic option for me. I was able to not only book the hotel and flights but the transfers and then I had a visit from a rep to advise me on local tours. My adventure was perfect. Thank you Emirates Holidays!
June 13, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Kaylene,
Thank you so much for sharing your wonderful experience with Emirates Holidays.
It is great to hear that you found our services to be comprehensive and supportive. From booking your hotel and flights to arranging transfers and receiving advice on local tours from a representative, it sounds like Emirates Holidays made your adventure perfect.
Your feedback is valuable and surely appreciated. We look forward to helping you plan your next seamless holiday.
Kind regards,
Candiana
Emirates Holidays
Emirates Holidays.
Emirates Holidays was for me absolutely fantastic.
The whole trip was flawless, smooth and extremely memorable. The Hotel, Atlantis The Royal, lived up to it's name. I experienced true Royalty during my entire stay. The staff were professional and friendly, and did everything to make me feel comfortable. Indeed nothing was too much, or too little.
Guaranteed, I will be booking again with my whole family before the end of this year....
June 11, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Misheck,
Thank you for sharing your wonderful experience with Emirates Holidays.
I'm delighted to hear that your trip was flawless, smooth, and extremely memorable. Staying at Atlantis The Royal and experiencing true royalty sounds incredible. It's great to know the staff were professional, friendly, and went above and beyond to ensure your comfort.
I'm thrilled to know that you'll be booking again with your whole family before the end of the year. We look forward to welcoming you again soon.
Kind regards,
Candiana
Emirates Holidays
The Palm, Dubai
The experience was phenomenal. Literally never had any issues throughout the booking process all the way to return from my vacation.
June 3, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Thami,
I'm thrilled to hear that your experience was phenomenal and that everything went smoothly from the booking process to your return from vacation. At Emirates Holidays, we strive to take care of every detail at every step.
Thank you for sharing your positive feedback.
Kind regards,
Candiana
Emirates Holidays
DO NOT RISK IT.
Incredibly bad experience with Emirates Holidays completely destroyed our honeymoon. From falsely advertising the location, over charging on the hotel room to then be ignored and lied to for an entire week whilst simply trying to return home.
May 31, 2024
Unprompted review
Mauritius holiday Used Emirates Holidays second time for…
Used Emirates Holidays second time for our recent Mauritius holiday ( first was to Thailand)
It’s really good value for money, the promptness in the services booked including airport transport, hotel accommodation all went well on both trips
Very comfortable flight and cordial staff
May 21, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Ajithkumar,
Thank you for choosing Emirates Holidays, and for your loyalty.
I am delighted to hear you enjoyed your holiday with us in Mauritius.
Our longstanding relationships with hotel partners, resorts, and tour companies mean you’ll get excellent value with savings on your combined flights and stay, complimentary upgrades, in-resort experiences and exclusive extras.
I am glad to hear that you enjoyed our range of services throughout your holiday.
Kind regards,
Matthew
Emirates Holidays
Emirates Holidays is very efficient and…
Emirates Holidays is very efficient and they communicate well. The process was seamless from booking to my stay in the UAE. Definitely booking my next holiday with them.
May 11, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Ndumiso,
Firstly, thank you for taking the time to share your all-important feedback with us.
I am delighted to hear that you enjoyed a seamless experience throughout, and that you would consider choosing us again in the future.
Kind regards,
Matthew
Emirates Holidays
If you want to feel a comfortable and…
If you want to feel a comfortable and luxurious Emirates Holiday is the best option.. they manage your trip from A-Z perfectly smoothly .. and my Best travel consultant is Rosalen E.Mapa . She is very supportive friendly patient.. thanks for Emirates holiday and special thanks to Rosalen
May 12, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Mey,
Thank you for choosing Emirates Holidays.
I am delighted to hear your feedback. I have personally shared this with Rosalen, and her management.
Kind regards,
Matthew
Emirates Holidays
Wonderful Stay in Jordan
Emirates Holidays provided me with excellent service from inquiry to booking flights and accommodation seamlessly as well as a wonderful tour planned and executed with utmost care and full attention to details.
May 10, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Wadih,
Thank you for choosing Emirates Holidays for your recent trip, and for taking the time to share your positive experience with us. We are thrilled to hear that we provided you with such exceptional service from start to finish!
We appreciate your kind words about our attention to detail. We strive to make the booking process as easy and enjoyable as possible, and we are glad that you have found our services to be hassle-free.
We look forward to welcoming you back on board soon to create another unforgettable holiday experience for you.
Kind regards,
Candiana
Emirates Holidays
Emirates Holidays - reliable as always
I have booked three separate trips through Emirates Holidays, and each experience has surpassed my expectations. From the seamless booking process to the outstanding customer service, every aspect of my travel was handled with professionalism and care. The hotels recommended by Emirates Holidays have consistently been top-notch, combining comfort with luxury in a way that truly enhances the travel experience.
One of the standout features of using Emirates Holidays is its cost-effectiveness. Despite the high standards of accommodation and service, the packages offered are competitively priced, offering significant savings without compromising on quality. This aspect alone makes Emirates Holidays a top choice for both budget-conscious and luxury-seeking travellers.
Moreover, their attentiveness and commitment to customer satisfaction have left a lasting impression on me. Each trip was personalized, and their team was always ready to assist with any inquiries or adjustments, making me feel valued and well cared for throughout my travels.
If you're looking for a travel service that offers luxury, comfort, and value, look no further than Emirates Holidays. Highly recommended for anyone wanting a hassle-free and enjoyable travel experience!
May 3, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear James,
Thank you so much for taking the time to share your experiences with Emirates Holidays. We're thrilled to hear that we've been able to consistently exceed your expectations across multiple trips.
Your kind words about our seamless booking process, outstanding customer service, and top-notch accommodations truly mean the world to us. We strive to provide each of our travellers with a personalized and hassle-free experience, and we're delighted to hear that we've achieved this with you.
It's wonderful to know that you've found our packages to be both cost-effective and luxurious. We understand the importance of offering value without compromising on quality, and we're glad to hear that you've found this balance in our offerings.
Customer satisfaction is our top priority, and we're always here to assist you with any inquiries or adjustments you may have. Your continued trust in Emirates Holidays means everything to us, and we can't wait to help you create many more unforgettable travel memories in the future.
Thank you once again for your glowing recommendation. We look forward to welcoming you on your next adventure with us!
Kind regards,
Candiana
Emirates Holidays
Seamless Travel Experience with Shafiqa…
Seamless Travel Experience with Shafiqa at Emirates Holidays in Sri Lanka
I recently had the pleasure of booking my travel arrangements through Shafiqa at Emirates Holidays in Sri Lanka, and I must say, the experience was nothing short of exceptional. From start to finish, Shafiqa demonstrated a level of efficiency and professionalism that truly made my trip planning process effortless.
First and foremost, Shafiqa's communication skills were outstanding. She listened attentively to my travel preferences and requirements, taking the time to understand exactly what I was looking for in terms of flights, accommodation, and visa arrangements. Her clear and concise communication ensured that every detail was accounted for, leaving me feeling confident and reassured throughout the booking process.
One of the aspects that impressed me most about Shafiqa was her attention to detail. She meticulously handled every aspect of my travel itinerary, ensuring that all flights, accommodations, and visa arrangements were seamlessly coordinated. Her thorough approach left no room for error, and I felt completely at ease knowing that my travel plans were in capable hands.
Moreover, Shafiqa's efficiency was truly remarkable. Despite the complexity of my travel requirements, she managed to navigate the booking process with ease, securing the best possible options within my budget and timeframe. Her swift response times and proactive approach meant that any queries or concerns were addressed promptly, allowing for a smooth and stress-free experience from start to finish.
In addition to her professionalism, Shafiqa's friendly and personable demeanor made the entire experience enjoyable. She went above and beyond to ensure that my travel needs were met, providing helpful recommendations and insights along the way. Her genuine enthusiasm for her work was evident in every interaction, and it made all the difference in creating a positive and memorable experience for me as a customer.
Overall, I cannot recommend Shafiqa at Emirates Holidays in Sri Lanka highly enough. Her efficiency, attention to detail, and exceptional customer service truly set her apart, and I am grateful for her invaluable assistance in planning my trip. Thanks to Shafiqa, my travel experience was seamless and stress-free, and I look forward to booking with her again in the future.
May 5, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Imthiyaz,
Thank you so much for taking the time to share your wonderful feedback about your experience with Shafiqa at Emirates Holidays in Sri Lanka. We're thrilled to hear that Shafiqa's exceptional service made your trip planning process effortless and enjoyable.
Shafiqa truly embodies the professionalism and efficiency that we strive for at Emirates Holidays. We're delighted to hear that her clear communication, attention to detail, and proactive approach left you feeling confident and reassured throughout the booking process. It is wonderful to know that she was able to seamlessly coordinate all aspects of your travel itinerary, ensuring a stress-free experience from start to finish.
We couldn't agree more that Shafiqa's friendly and personable demeanour sets her apart. Her genuine enthusiasm for her work shines through in every interaction, and we're delighted that her helpful recommendations and insights added to the enjoyment of your travel experience.
Thank you for recommending Shafiqa so highly. We're incredibly grateful for your kind words and thrilled to hear that she made such a positive impact on your journey. We can't wait to pass along your feedback to her and celebrate her outstanding service.
We look forward to the opportunity to assist you with your future travel plans and to providing you with another seamless and memorable experience.
Kind regards,
Candiana
Emirates Holidays
Emirates Airline consistently impresses…
Emirates Airline consistently impresses with its top-notch service and exceptional infotainment system, making every flight a pleasure. The attentive and professional staff ensures that every passenger's needs are met, contributing to a superb flying experience. The wide range of entertainment options available keeps one engaged throughout the journey. I thoroughly enjoyed my recent flight with Emirates and would highly recommend them to anyone looking for a comfortable and enjoyable air travel experience.
May 3, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Oumer,
It is fantastic to hear about your positive experience with Emirates.
Our commitment to top-notch service and exceptional entertainment truly sets us apart. It's great to know that the professional service received from our staff on board made your flight a pleasure, and the wide range of entertainment options kept you engaged throughout the journey.
Thank you for sharing your recommendation. Your endorsement means a lot to us, and we are grateful for your trust in recommending Emirates.
We look forward to the opportunity to welcome you on board for more memorable journeys in the future.
Kind regards,
Candiana
Emirates Holidays
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