It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Pulled off a miracle. We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spo... See more
Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more
As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more
Company details
Written by the company
Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.
Contact info
Emirates Holidays Travel Store, Emirates Building, Sheikh Zayed Road, 2nd Interchange, Business Bay, Dubai Water Canal, Dubai, U.A.E.
- 8004969
- ekhcustomerrelations@emirates.com
- emiratesholidays.com/ae_en
4.8
Excellent
559 reviews
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Reply from Emirates Holidays UAE
Dear Husam,
I'm delighted to hear that you had a positive experience during your recent Emirates holiday. We look forward to welcoming you back again soon.
Kind regards,
Candiana
Emirates Holidays
Excellent trip
We had great time with emirates. All well organized
February 26, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Sultan
Thank you for choosing Emirates Holidays, and we appreciate you taking the time to share your positive feedback. We are delighted to hear that you had a great time with us and that everything was well organized.
Your satisfaction is important to us, and we look forward to providing you with excellent service on your future travels.
Kind regards,
Patrick
Emirates Holidays
Reply from Emirates Holidays UAE
Dear Hossam
Thank you for your kind words regarding our cabin crew. We appreciate your positive feedback and are delighted to hear that you found them perfect. Providing excellent service is our goal, and we are grateful for your acknowledgment.
We hope to have the pleasure of welcoming you on board again for another exceptional journey with Emirates Holidays.
Kind regards,
Patrick
Emirates Holidays
Best expeience
I was pleasantly surprised how smoothly everything went. From the time I booked to the time I came back home, everything was well organized and we felt pampered. Without forgetting that we also received a free upgrade when we arrived at the resort. Well done team Emirates Holidays, I will definitely book again soon!
February 14, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Andrea
Thank you for choosing Emirates Holidays, and we're delighted to hear about your pleasant surprise and smooth experience from booking to returning home. It's fantastic to know that everything was well organized, and you felt pampered throughout your journey.
We're thrilled that you received a free upgrade upon arriving at the resort, and your kind words motivate our team to continue delivering exceptional service.
Thank you for taking the time to share your positive experience, and we look forward to welcoming you again soon!
Kind regards,
Patrick
Emirates Holidays
Good day Emirates Holiday was a Pleasure
Good day Emirates Holiday was an absolute Pleasure thank you Dale. I very quickly referred family and they too have booked through Emirates Holidays. My only issue was I thought the 4* Hotel would have been better, not uncomfortable but staff spoke very little English and the cleaning of the room could have been better. Perhaps a little more investigation into the hotels can help your team. We did have a great time and thanks to Emirates Holidays, well done keep up the great deals. Looking forward to booking Shanghai in June.
January 20, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Gabriella
Thank you for choosing Emirates Holidays, and we appreciate your valuable feedback. We're thrilled to hear that your experience with our agent, Dale, was an absolute pleasure and that you referred your family to book through us as well.
We apologize for any inconvenience you experienced with your hotel stay, and we appreciate your insights regarding the language barrier and room cleaning. Your feedback is crucial in helping us enhance our services, and we'll certainly take it into consideration for future improvements.
We're delighted that despite the minor concerns, you had a great time, and we're grateful for your kind words about our team's efforts and great deals.
Thank you again for choosing Emirates Holidays, and we look forward to being a part of your future travel adventures.
Kind regards,
Patrick
Emirates Holidays
Best service by Emirates Holiday agent
My agent Dale Hopcroft provided the best service for me. I received the quotation on time and he offered me the best deals compared to other travel agents. His quote was half the price and included everything that I requested. He was effective and corresponds was quick and communicated was on point. Excellent service from Emirates holidays agent 😊.
July 29, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Precious
Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Emirates Holidays and specifically with our agent, Dale Hopcroft. We're delighted that Dale provided you with the best service, offering timely quotations and the best deals.
It's excellent to know that the quote was not only at a competitive price but also included everything you requested. We appreciate your kind words about Dale's effectiveness, quick correspondence, and on-point communication.
Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
Kind regards,
Patrick
Emirates Holidays
All in all a great experience
All in all a great experience. All bookings were made and kept, price was decent and the service was excellent.
January 14, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Andries
We are thrilled to hear that you had a great experience with Emirates Holidays. It's wonderful to know that all your bookings were made and kept, the pricing met your expectations, and the service was excellent.
We strive to provide seamless and memorable travel experiences, and your positive comments inspire our team. Thank you for choosing Emirates Holidays, and we look forward to assisting you with your future travel plans.
Kind regards,
Patrick
Emirates Holidays
What a pleasure
Great interaction with sales consultant, who was extremely friendly, efficient and knowledgeable and managed to get the most competitive rate in the market. I use Emirates Holidays for both my personal as well as Business travel and have found them to be one of the best in the market to date.
January 14, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Darryn,
Thank you for sharing your positive experience with our sales consultant. We're thrilled to hear that you had a great interaction and that the consultant demonstrated friendliness, efficiency, and knowledge. It's fantastic to know that you found Emirates Holidays to offer the most competitive rates in the market. We appreciate your loyalty in choosing us for both your personal and business travel needs. We look forward to continuing to provide you with excellent service.
Kind regards,
Candiana
Emirates Holidays
Awesome family holiday
Awesome family holiday all organized and taken care of by you guys exceeding our expectations. Thank you so much guys!
December 29, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Wendesen
Your glowing review fills us with immense joy! Hearing that we not only met your expectations for your family holiday but actually exceeded them truly warms our hearts.
We want families to create lasting memories on their travels, and it's fantastic to hear that we played a part in making yours so special.
Kind regards,
Patrick
Emirates Holidays
I always really had a great holiday…
I always really had a great holiday with emirates but last one I had many things effected in my last journey
1- I have booked a hotel in Düsseldorf considered 5 star hotel, unfortunately when I arrived hotel I found that this hotel is only 4 star I have paid for 5 star hotel but I got 4 star hotel
Then I received my luggage broken from Düsseldorf Airport, I have never experienced such as problems ever..
December 29, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Bader
Thank you for taking the time to leave us a review.
We are sorry to hear that you've had a disappointing experience with us. We would love the opportunity to discuss this with you in further detail in a bid to resolve your concerns and restore your faith in us.
Hence, we would kindly request that you complete the Emirates Holidays Feedback & Complaints form, which can be found at; https://www.emiratesholidays.com/ae_en/pages/feedback, to enable us to investigate this further.
Kind regards,
Patrick
Emirates Holidays
Perfect 1st family holiday getaway at Maldives thanks to Emirates Holidays!
My family and I were on the lookout for the right resort that met all our holiday demands in Maldives and I decided to try Emirates Holidays. The staff patiently guided me to various options while I was booking the holiday trip. Despite being extremely pedantic about my requirements for the right resort/room, my innumerable questions and last minute changes, for over a week, the staff supported me at every step in making the right decision. We eventually travelled to Sheraton Full Moon Resort, Maldives with the perfect beachfront cottage, meeting my requirements and exceeding my expectations! The whole travel process was seamless ,right from being warmly welcomed at Male, the stay, the resort facilities and staff- all because Emirates Holidays made it happen. Our family's first international holiday was perfect in every way thanks to the team at Emirates Holidays!
December 9, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Arthika
Your glowing review truly warms our hearts! It's incredibly rewarding to hear that Emirates Holidays played such a significant role in making your family's first international holiday in the Maldives absolutely perfect.
Knowing that our colleagues patiently guided you through various options, accommodated your numerous questions and last-minute changes, and ultimately helped you find the perfect beachfront cottage at Sheraton Full Moon Resort fills us with immense pride. We understand how important choosing the right resort is, especially for a family trip, and our team is dedicated to ensuring that every step of the process is as smooth and enjoyable as possible.
Kind regards,
Patrick
Emirates Holidays
The dedication and passion of the Emirates Holidays team
The dedication of the holidays advisory personals. They showed me a great deal of interest in my requirements and passion for working with me to fulfil my requirements.
November 15, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Mahmood
Thank you so much for your fantastic review! We're truly delighted to hear that the dedication of our colleagues made such a positive impact on your experience. Their attentiveness to your needs and passion for crafting your perfect holiday is what we strive for at Emirates Holidays.
Knowing that they showed you a great deal of interest in your requirements and worked diligently to fulfill them fills us with pride. Our colleagues understand that every traveler has unique preferences and desires, and their commitment to personalized service reflects that understanding.
Kind regards,
Patrick
Emirates Holidays
5 star service throughout
We had already been recommended Emirates holidays by a friend. I couldn't fault the service, from the start of the booking, to the lead up to travel and the amazing holiday that we were so lucky to have. The customer service provided by Emirates Holidays UAE was 10/10 consistently, whether this was answering queries on the phone or keeping us updated through clear emails relating to our travel and stay. We also booked the transfer service, which was seamless and good value. We stayed at the Radisson Blu Azure, Mauritius as part of a package holiday and it was just perfect. Emirates clearly choose high-quality resorts as part of their packages. We will absolutely be booking with Emirates Holidays UAE again and would highly recommend to others who may be thinking of doing so.
December 23, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Laura
Thank you so much for your wonderful review! We're absolutely thrilled to hear that your experience with Emirates Holidays was truly faultless, from the initial booking to your amazing Mauritius holiday. Knowing we lived up to your friend's recommendation and surpassed your expectations fills us with immense pride.
Your 10/10 rating for our customer service means the world to us. We strive to be accessible, responsive, and informative throughout every step of your journey, and it's fantastic to know that our efforts in both phone and email communication paid off.
Kind regards,
Patrick
Emirates Holidays
Great holiday
I loved the fact that I could book the holiday in May and then have until November to decide/pay the outstanding amount. This allowed great flexibility. The holiday was amazing from start to finish. I would highly recommend the location (Bali) and Emirates holidays. The transport from the airport to the hotel and vice versa meant that our journey was smooth from start to finish.
December 11, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Valued Customer
Hearing you loved our flexible payment options and your entire Bali holiday with Emirates Holidays truly warms our hearts! We strive to make the planning process stress-free and enjoyable, and offering that extended payment window definitely makes a difference.
It's fantastic to know the holiday itself was "amazing from start to finish," and we couldn't agree more with your recommendation for Bali! It's a truly mesmerizing destination, and we're thrilled you had such a wonderful experience.
The seamless airport transfers you mentioned are another example of our commitment to ensuring every step of your journey is smooth and effortless. We want you to relax and enjoy every moment, and knowing our transportation services did just that makes us proud.
Kind regards,
Patrick
Emirates Holidays
Exceptional service
As a first time traveler with Emirates,the experience was marvelous and mind blowing from the ticket booking met a very courteous service team who were very willing and ready to help Mumtaz did a good job.
The transfer services well planned and on time making our holiday memorable
The choice of the resort and hotel was exceptional meeting our needs.
Everything was well planned to perfection will definitely choose Emirates team over and over anytime,your services are above par
Thank you to all
December 21, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Kalvins
It truly fills us with joy to hear about your first-ever experience with Emirates Holidays being "marvelous and mind-blowing"! This means the world to us, especially coming from a first-time traveler.
We strive to make every step of your journey seamless and enjoyable, and it's fantastic to hear that we achieved that from the very beginning. The flawless transfer services and perfectly chosen resort are proof of our dedication to exceeding expectations. We put in meticulous planning to ensure every element of your holiday aligns with your needs and desires, and your positive feedback validates our efforts.
Kind regards,
Patrick
Emirates Holidays
I tried Emirates holidays service for a maldives family trip
I tried Emirates holidays service for a family trip to Maldives and their level of quality was amazing. I felt myself a VIP person in the resort considering that I was an Emirates holidays guest.
I would definitely recommend it to anyone.
December 21, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Omar
Thank you so much for your fantastic review! We're thrilled to hear that your family trip to the Maldives with Emirates Holidays was absolutely amazing and that you felt like a VIP guest throughout your stay.
Knowing that we exceeded your expectations and made you feel truly special fills us with immense pride. We strive to create unforgettable experiences for all our guests, and it's incredibly rewarding to hear that we achieved that for you.
Kind regards,
Patrick
Emirates Holidays
Take your money, promise you a lot, deliver nothing
This company is awful to book with, they take your money promise you everything and deliver nothing.
My family paid to come over for New Years Eve and paid for a gala dinner watching Sting which over the phone twice was confirmed this was the case. It comes to NYE and turns out they’ve booked us for a separate gala dinner not watching sting which was meant to be the highlight of our Holliday.
To add onto there incapability a booking of 4 children in economy they separated the seats so one person was sat on there own and have no help to try and sort this problem. The plane food aswell (I know it’s never the best) wow it’s was appalling.
I have travelled a lot and can confirm Etihad or Qatar airlines are 100% a better airline. Don’t waste your money with these
December 31, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Gina
Thank you for taking the time to leave us a review.
We are sorry to hear that you've had a disappointing experience with us. We would love the opportunity to discuss this with you in further detail in a bid to resolve your concerns and restore your faith in us.
Hence, we would kindly request that you complete the Emirates Holidays Feedback & Complaints form, which can be found at; https://www.emiratesholidays.com/ae_en/pages/feedback, to enable us to investigate this further.
Kind regards,
Patrick
Emirates Holidays
An excellent all round service provided…
An excellent all round service provided by Madhu at Emirates Holidays Bahrain.
Madhu takes away all the stress and hassle in making all the arrangements for wonderful holidays.
Madhu has the knowledge and understanding to ensure everything is right. From flights to hotels to meet my requirements and expectations to transfers and follow up service.
I cannot thank Madhu and emirates holidays enough for arranging my family holiday for the 7th year in a row.
December 14, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Neil
Your glowing words about our colleague, Madhu, and Emirates Holidays fill us with immense joy! It's truly heartwarming to hear that Madhu has been taking away your holiday stress and creating wonderful experiences for your family for the past seven years.
His dedication to understanding your needs and exceeding your expectations in every aspect, from flights and hotels to transfers and follow-up service, is a testament to his exceptional customer service skills and deep knowledge of the industry.
Knowing that you trust Madhu and Emirates Holidays year after year to craft your perfect family holidays is a true honor. It's our mission to make every journey memorable, and Madhu's commitment perfectly embodies that mission.
Kind regards,
Patrick
Emirates Holidays
Chat follow up is the worst ever
Chat is absolutely useless for reservation inquiries.
1) The response time is awful, 90 minutes
2) The promised call back never happened
3) The requested answer was never received
In short, zero follow up for a 6-9 days luxury vacation request.
Amazing that this exists in a Dubai owned company, part of Emirates.
I better forget my platinum status and switch to Etihad.
December 29, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Valued Customer
Thank you for taking the time to leave us a review.
We are sorry to hear that you've had a disappointing experience with us. We would love the opportunity to discuss this with you in further detail in a bid to resolve your concerns and restore your faith in us.
Hence, we would kindly request that you complete the Emirates Holidays Feedback & Complaints form, which can be found at; https://www.emiratesholidays.com/ae_en/pages/feedback, to enable us to investigate this further.
Kind regards,
Patrick
Emirates Holidays
Amazing service
December 12, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Abdulrahman
Thank you so much for your fantastic review! Your simple but heartfelt "Amazing service" truly warms our hearts and validates all the effort we put into making your holiday experience exceptional.
We strive to ensure every step of your journey, from booking to returning home, is seamless and enjoyable. Knowing that we achieved that for you fills us with immense pride.
Kind regards,
Patrick
Emirates Holidays
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