The mattress itself is great. The service online ordering, simple and straight forward. The delivery of the product, wow. I was made to feel like a problem because I purchased the collection of my pre... See more
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I didn't got any notification for the delivery update and suddenly put the goods in front of my house without any notification. I just found it next to my door when i come back. After further check, I... See more
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After some consultation with the Emma Team I decided to buy the Adapt Cooling Pillow as i was informed it was firm and it was cooling.. The pillow itself is fine but after coming down from three pi... See more
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I would give 3.5 stars if I could, the quality of the product is good! I had some trouble with deliveries - see boring rant below but I’ve now got my mattress and pillow and had my mattress collect... See more
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Company details
About Emma Sleep UK
Written by the company
Check Out Our Sales Frequently ASked Questions Contact us Order status
Emma – The Sleep Company – the UK's most trusted mattress-in-a-box brand, is dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
Emma - The Sleep Company: UK's Most Trusted Mattress In a Box Brand
Written by the company
- 200-Night Trial
- Test the 'Emma Mattress' risk-free at home for 200 nights with no hidden charges to ensure the right fit for you.
- Free Delivery & Returns
- 'Emma Mattress' provides fast, free delivery and hassle-free returns if it's not the right fit for you.
- 10 Year Guarantee
- 'Emma Mattress' provides a warranty for structural issues, guaranteeing a replacement if durability or stability problems arise.
Contact info
United Kingdom
- https://www.emma-sleep.co.uk/
- emma-sleep.co.uk
3.2
Average
53K reviews
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EXCELLENT COMFORT, GREAT DEALS, AND NO-NONSENSE CUSTOMER SERVICE!
I am completely satisfied with my experience with Emma Sleep. The comfort of the mattress is top-tier, but what makes it even better is that they always run promotions, meaning you can actually get a premium product at a very fair, discounted price.
What really stood out to me was their customer service. They are incredibly efficient, helpful, and straight to the point. When I needed assistance, they didn't waste my time making me answer endless, unnecessary questions, they just stepped in and helped me directly. I couldn't be happier with this purchase.
June 2, 2026
Unprompted review
Reply from Emma Sleep UK
Hi True Note,
Thank you so much for taking the time to share your wonderful review with us.
We truly appreciate your kind words and are so happy to hear about your great experience. It makes us glad to know that you are completely satisfied with the comfort of your new Emma mattress and that you enjoyed our special promotions. We're committed to providing the best quality at a fair price.
We also want to thank you for highlighting our customer service. Not only that, but we aim to be helpful, efficient, and straightforward, so we don't waste your time. Knowing we made your experience easy and smooth means a lot to us. Your feedback brings a big smile to the team.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re always here to help you out whenever you need us.
We hope you continue to enjoy the best, most comfortable sleep every single night on your new mattress. Thank you again for choosing us to be part of your home.
Warm regards,
Bryle from Emma
Reply from Emma Sleep UK
Hi, Gary,
Thank you so much for taking the time to share your wonderful review.
I am very happy to hear that your order was delivered the very next day and that you have already enjoyed two great nights of sleep. Our main goal is to help you rest well, so knowing you are off to such a great start truly brings a big smile to our faces.
We always want to make sure you have the best experience with us. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help you at any time.
We wish you many more amazing, comfortable, and restful nights of sleep on your new bed.
Warm regards,
Bryle From Emma
Thank you for lovely comfortable…
Thank you for lovely comfortable mattress. No more back pains ❤️
June 11, 2026
Reply from Emma Sleep UK
Hi, Svetlana,
Thank you so much for sharing your lovely review.
We are absolutely thrilled to hear that your new mattress is so comfortable and, most importantly, that your back pains are finally gone. Knowing that we could help you get a better, pain-free night's sleep truly makes our day.
We always want to make sure you are fully supported. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help you anytime you need us.
Wishing you many more nights of wonderful, restful sleep ahead.
Warm regards,
Bryle From Emma
prompt delivery thank you.
prompt delivery thank you.
the comfort is amazing . love the matress
June 27, 2026
Reply from Emma Sleep UK
Dear Sarah,
Thank you so much for taking the time to share your wonderful feedback.
It brings great joy to hear that your new mattress arrived so quickly and that you are absolutely loving the amazing comfort it provides every single night. Your kind words about the quick delivery and the overall quality of your sleep experience are deeply appreciated. Knowing that you are completely happy and satisfied with your purchase is the absolute best reward possible.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help you at any time.
Wishing you many more peaceful nights and beautiful, restful sleep ahead.
Warm regards,
Bryle From Emma
It was a bit slow but got there in the end!
I would give 3.5 stars if I could, the quality of the product is good! I had some trouble with deliveries - see boring rant below but I’ve now got my mattress and pillow and had my mattress collected so whilst it was a bit frustrating I’m all sorted!✔️
Here is my original review:
Something is really not working between Emma Sleep and their DX delivery partner. I ordered a mattress and a pillow in April and a mattress collection. A pillow arrived and then some men arrived to collect the mattress but somewhere along the way they lost my new mattress. I called and messaged both DX and Emma and eventually got a new mattress but the team hadn’t been briefed to collect. So we 3 months after I ordered we have a mattress sat outside, I’ve chased three times. The auto email says I’m a top priority so good luck to any customers who aren’t - might need a plan B! Meanwhile I get invited to review my experience and get loads of “hope you’re enjoying your sleep” emails. No Emma Sleep. No.
May 14, 2026
Reply from Emma Sleep UK
<h3>We’re still here to help! 🛌💬</h3>
<br>
<br>
Hi DI MAYZE ,
<br>
<br>
Just a quick reminder that we’re still waiting to hear back from you regarding your recent query. We want to make sure we address all your concerns and help you get the best sleep possible!
<br>
<br>
If we don’t receive a response from you within the next few days, we’ll assume your issue has been resolved and will close the case after a total of 7 days from our first contact. But no worries, if you still need assistance after that, you can always reach out to us again!
<br>
<br>
Please let us know how we can help by replying to this email. Your satisfaction is our top priority!
<br>
<br>
Sweet dreams,
<br>
The Emma Sleep Team
Terrible communication from Emma…
Terrible communication from Emma regarding any enquiry. Never a response within 48 hours, let alone the 8 business hours they claim to try to achieve. Mattress not delivered, nor old mattress collected on specified delivery date. Payment taken but no info regarding redelivery date or time.
UPDATE:
Emma - Your reply and apology on 30/06/26 is meaningless - actions speak louder than words and you have failed for a second time to deliver the mattress. That's now two days off work waiting for deliveries that didn't materialise, the first time because the order wasn't processed correctly, the second because the courier didn't deliver at the agreed time. Taking time off work for anyone is not easy, especially around family commitments. The communication is so poor and the lengthy response meaningless when you literally fail to deliver, for a second time.
Avoid this company - the service is terrible.
June 29, 2026
Reply from Emma Sleep UK
Hi, Mark,
Thank you for sharing this feedback regarding the recent communication and delivery experience.
Your time is highly valued, and insights like yours are incredibly important for maintaining high service standards. We want to say sorry for the delay in receiving a response. A very high volume of queries has been experienced lately, causing communication times to take longer than expected. Your patience and understanding during this busy period are genuinely appreciated.
Waiting for an update on a mattress delivery and old mattress collection creates a lot of uncertainty. It is completely understandable how important it is to have clear, timely schedule details when managing a home delivery. Regarding the logistical side, partner courier systems manage their own specific routes and daily schedules independently, meaning direct control over their exact arrival times is unfortunately limited. This independence can occasionally lead to unexpected logistical delays. Additionally, larger orders are sometimes split into separate shipments by the courier to ensure every single item travels safely and arrives in perfect condition.
To ensure this situation is handled with the highest priority, the concern has already been transferred directly to the senior team. A senior specialist will be in touch via email very shortly to provide you with comprehensive updates and definitive solutions.
Thank you again for your valuable feedback and cooperation. Wishing you a pleasant remainder of your week.
Warm regards,
Bryle From Emma
My mattress has came damaged and also…
My mattress has came damaged and also doesn’t fit my super king bed frame it’s to small about a 100mm gap at one side of the bed
June 27, 2026
Reply from Emma Sleep UK
<h3>We’re still here to help! 🛌💬</h3>
<br>
<br>
Hi rhys mcmail ,
<br>
<br>
Just a quick reminder that we’re still waiting to hear back from you regarding your recent query. We want to make sure we address all your concerns and help you get the best sleep possible!
<br>
<br>
If we don’t receive a response from you within the next few days, we’ll assume your issue has been resolved and will close the case after a total of 7 days from our first contact. But no worries, if you still need assistance after that, you can always reach out to us again!
<br>
<br>
Please let us know how we can help by replying to this email. Your satisfaction is our top priority!
<br>
<br>
Sweet dreams,
<br>
The Emma Sleep Team
Reply from Emma Sleep UK
Hi, Lisa,
Thank you so much for taking the time to share your lovely feedback with us.
It is wonderful to hear from you, and your kind words bring a big smile to the entire team. Based on the review, you mentioned that your new mattress is very comfortable and has truly helped with your back. Hearing that you are getting such good, restful support and experiencing great relief is the absolute best news possible. Providing you with a wonderful night of sleep and making sure your body feels completely relaxed is always the main goal.
Your kind feedback means so much, and it is greatly appreciated. Knowing that the mattress is making a genuinely positive difference in your daily comfort makes everyone here incredibly happy and proud of the work that goes into creating these products.
Wishing you many more beautiful nights of deep sleep. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Have a truly fantastic and lovely week ahead.
Warm regards,
Bryle From Emma
Amazingly fast service.
Amazingly fast service.
Great product.
Second purchase as love the mattresses
June 28, 2026
Reply from Emma Sleep UK
Hi, Sarah,
I wanted to send a quick note to say a huge thank you for your lovely review.
It put a big smile on our faces to read about your experience with our wonderfully fast service. We are so incredibly grateful to have you as a returning customer. Hearing that you made a second purchase because you love our mattresses is the best feedback we could ever ask for. Thank you for choosing us again and for being a wonderful part of our community.
We hope your new mattress brings you plenty of comfortable, restful nights. If you ever have any concerns or questions in the future, please don’t hesitate to contact us. We’re always here to help you.
Wishing you all the best. Have a beautiful day ahead.
Warm regards,
Bryle from Emma
Do not order from this company
Do not order from this company! I ordered a mattress on 15th June. Had a delivery for 22nd June and a collection. They collected my mattress and was told a delivery was on route. To then get a text to say delivery had been changed to 26th June. 26th June came and still no mattress. Rescheduled for 29th and again a cancelled delivery. Absolutely shocking service. Go elsewhere. Cannot comment on the goods as never got to try!
June 29, 2026
Unprompted review
Reply from Emma Sleep UK
<h3>We’re still here to help! 🛌💬</h3>
<br>
<br>
Hi Claire Smith ,
<br>
<br>
Just a quick reminder that we’re still waiting to hear back from you regarding your recent query. We want to make sure we address all your concerns and help you get the best sleep possible!
<br>
<br>
If we don’t receive a response from you within the next few days, we’ll assume your issue has been resolved and will close the case after a total of 7 days from our first contact. But no worries, if you still need assistance after that, you can always reach out to us again!
<br>
<br>
Please let us know how we can help by replying to this email. Your satisfaction is our top priority!
<br>
<br>
Sweet dreams,
<br>
The Emma Sleep Team
Reply from Emma Sleep UK
Hi, Onkar,
Thank you so much for taking the time to leave us such a wonderful review.
We love hearing that you had a very good experience with our service, and your kind words really mean a lot to our team. We always want to make sure you are fully supported.
If you ever have any questions about your order or need any help with anything else in the future, please do not hesitate to reach out to us. We are always right here and more than happy to assist you at any time.
I hope you enjoy your day and have a wonderful week ahead.
Warm regards,
Bryle from Emma
My mattress was left outside my door
My mattress was left outside my door . Also it’s not as comfortable as we expected
June 26, 2026
Reply from Emma Sleep UK
<h3>We’re still here to help! 🛌💬</h3>
<br>
<br>
Hi Nicolle Banham ,
<br>
<br>
Just a quick reminder that we’re still waiting to hear back from you regarding your recent query. We want to make sure we address all your concerns and help you get the best sleep possible!
<br>
<br>
If we don’t receive a response from you within the next few days, we’ll assume your issue has been resolved and will close the case after a total of 7 days from our first contact. But no worries, if you still need assistance after that, you can always reach out to us again!
<br>
<br>
Please let us know how we can help by replying to this email. Your satisfaction is our top priority!
<br>
<br>
Sweet dreams,
<br>
The Emma Sleep Team
cured my back pain
10 days ago I was in hospital. i had a CT, a CTPA and a lumbar puncture to try and help my back pain and intense headaches wakening me in the night. they said it was my likely mattress. I got an emma and all pain is gone. they came fast and even took away the back breaker I had before.
10/10 service and a 20/10 supported sleep. cannot recommend enough.
June 29, 2026
Unprompted review
Reply from Emma Sleep UK
Hi, Karen,
Thank you so much for taking the time to share your wonderful review.
We are incredibly happy to hear that your new Emma mattress has helped take away your back pain and headaches. Hearing that you are finally out of pain and enjoying perfectly supported sleep means the absolute world to us. We are also glad that our team was able to deliver your mattress to you so quickly. We truly value your support and your 10/10 recommendation.
Our entire team wishes you the absolute best with your health. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
I hope your new bed continues to bring you the most comfortable, restful, and pain-free sleep every single night for a very long time to come. Have a great day ahead.
Warm regards,
Bryle From Emma
Reply from Emma Sleep UK
Hi,
Thank you so much for leaving us such a wonderful review.
We are so glad to hear that you love your very nice mattress and that you enjoyed our quick delivery service. Our team always works hard to bring you comfort as fast as possible, so your kind words really mean a lot to us.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We truly value your support and hope your new Emma mattress brings you the best comfort, many cozy nights, and wonderful sleep for a very long time to come.
Warm regards,
Bryle From Emma
everything is great, thank you for the fast compact delivery
Everything is great, thank you for the fast compact delivery!
June 28, 2026
Reply from Emma Sleep UK
Hi, Mrs. Ingrida,
Thank you so much for leaving us a wonderful review.
We are incredibly happy to hear that everything is great and that you enjoyed our fast, compact delivery service. It is always our goal to make sure your items arrive quickly and easily, so knowing we hit the mark for you truly brings a smile to our team.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We truly appreciate your kind support and hope your new Emma products bring you ultimate comfort and many wonderful nights of peaceful sleep ahead.
Warm regards,
Bryle From Emma
LOVE EMMA
Ok.... i am actually shocked by all the negative reviews on here.
I have had my mattress for 7 years and it really is the best thing since sliced bread.
I dont even have a bedframe or a headboard and it literally feels like im in bed because the quality is so outstanding.
I sleep 8 to 11 hours a night comfortably
And the mattress still going strong.
Cant recommend highly enough so not sure what im missing
June 28, 2026
Unprompted review
Reply from Emma Sleep UK
Hi, Louise,
Thank you so much for taking the time to share your wonderful feedback.
We are absolutely thrilled to hear that your mattress is still going strong after 7 years and that you are getting such a comfortable 8 to 11 hours of sleep each night. Knowing that our quality brings you so much comfort, even without a bed frame or headboard, truly makes our day.
Your kind words and high recommendation mean the world to us. If you ever have any questions or need anything else in the future, please don’t hesitate to reach out to us. We are always here and happy to help you.
Wishing you many more years of wonderful sleep and great mornings ahead.
Warm regards,
Bryle from Emma
Reply from Emma Sleep UK
Hi, JAB JAB LONDON,
Thank you so much for sharing your wonderful feedback through the review.
Taking the time to share your experience is highly appreciated, and it is wonderful to hear that your delivery was prompt. Hearing that your new mattress is amazing and very comfortable brings great joy! It is truly wonderful to know that you are happy with your choice.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more comfortable, restful nights and wonderful sleep ahead.
Warm regards,
Bryle From Emma
Great mattress, speedy delivery.
I opted to go for a refurbished mattress, and was apprehensive as to the quality. I cannot with hand on heart say that I could tell that the mattress was refurbished. Im so glad I went for it, a great buy.
June 26, 2026
Reply from Emma Sleep UK
Hi, David,
Thank you so much for sharing your wonderful feedback through the review.
Taking the time to share your experience is highly appreciated, and it is wonderful to hear that you enjoyed a speedy delivery. Hearing that you are so glad you chose a refurbished mattress brings great joy. It is truly amazing to know that the quality is so excellent that it feels completely indistinguishable from a brand-new one, making it a great buy for you.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more comfortable, restful nights and wonderful sleep ahead.
Warm regards,
Bryle From Emma
Double Mattress
Very easy transaction and quick delivery. Slept really well on it my first 2 nights too 😀. Very pleased.
June 27, 2026
Reply from Emma Sleep UK
Hi,
Thank you so much for sharing your wonderful feedback through the review.
Taking the time to share your experience is highly appreciated, and it is wonderful to hear that the transaction was very easy and that the delivery was quick. Hearing that you slept really well on your new double mattress for your first two nights brings great joy.
It is truly amazing to know that you are very pleased with your choice. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more comfortable, restful nights and wonderful sleep ahead.
Warm regards,
Bryle From Emma
Absolutely fabulous! Sooo comfortable!
Absolutely fabulous! From delivery - the guys were really helpful and took my very heavy old mattress away- they set up my new one gave me advice and even on one of the hottest nights of the year during this heatwave- I slept so well! The mattress is incredibly comfortable and I couldn’t believe how uncomfortable my old one was until my new one arrived!
June 25, 2026
Reply from Emma Sleep UK
Hi, Jilly,
Thank you so much for sharing your wonderful feedback through the review.
Taking the time to share your experience is highly appreciated, and it is wonderful to hear that the delivery team was so helpful with removing your heavy old mattress and setting up your new one. Hearing that you are sleeping so well and finding the new mattress incredibly comfortable, even during the hottest nights of the year in this heatwave, brings great joy.
It is amazing how much of a difference a good bed can make once it finally arrives. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more comfortable, restful nights and wonderful sleep ahead.
Warm regards,
Bryle From Emma
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