Emma 

I had a very bad experience on buying Emma products, ordered (0004-Z74BAV) 3 items but they only delivered 1 item. (I paid 7618.50kr for the Emma Diamond Bäddmadrass Paket and 2pcs of the Premium Diamond - Skumkudde)
When the parcel is ready, I provided all necessary info for the delivery. It didn't send as scheduled, delayed several times. Finally an unsealed parcel dropped outside the building without prior notice, they just sent a message 10 mins after.
I opened the box, found one mattress topper but nothing else. Checked the receipt Emma sent previously, only the Emma Premium Topper (180x200) listed which costs 5510.48kr. Item name is different than what I ordered. I'm so disappointed, they charged me 7618.50kr but delivered the good of 5510.48kr.
I started sending email to their support to follow up since Apr 21 but no feedback at all. One week passed and I sent 7 emails, they keep silence without any reply. Being cheated, I'll never trust this company and won't buy anything from them.

ORDERNUMMER #0004-89CVEN = 8000 sek.

Order cancelled contacted Emma 15 times absolutely no response what so ever.
Customer service is 100% None Existing it is exactly like all others describe who posted negative it is not as others wrote positive DO not trust it please

Know this if purchase goes wrong or anything what so ever you get stuck with this yourself. I urge everyone to stay far away LOST 8000 SEK a true nightmare with totally overrated quality won't keep it even if they gave to us for free this goes directly in the garbage buy a prober the commercials are fake and it is totally useless.
Extremely disappointed and every positive review here is lies don't trust them trust the negative ones are the are real life

Delivery true nightmare
Waited 9 hours delivery never came and no updates from bring.
Emma Customer service doesn't reply at all now 3 days and still nothing..

(Contacted bring who helped, delivery finally 👏 arrived)
Still nothing from Emma customer service 😡

Quality is straight up the worst I am 75 kg
180×200 my wufe 70 kg after sleeping on this 1 week we both have a large HOLE and the top madrass does NOT go back to the same shape there is no AIR inside what so ever the whole product is really bad not worth the money or the hassle with this.
Jysk bought another laid down 27 000 this is the best in a million years can not be compared what so ever..

I want return and have my refund ASAP.
take action NOW...

Worst customers service in the world, worst delivery in the world, worst top madrass ever what a joke we are 75 kg and this is just not at all as good as described, totally overrated bought real quality what a difference you can't compare with this I do not know what to name it anymore

May 3 2024:
All the horror starts all over again. FINALLY a reply but of course as expected NOTHING HAPPENS BUT questions after questions now Emma Sleep want ME to call recycle centers and sent me a whole list, a job that is NOT IN THE: AGREEMENT 100 DAGE ÖPPET KÖP.
I refer to konstumentverket laws and rules:
Om kunden ångrar distansköpet
Teach your customer service properly the laws and rules + or own promises 100 dage ÖPPET KÖP On your website.
Fine if you want to give it away NOT MY PROBLEM stop waiting my time another 3 emails another 3 days has passed now im sick and tired now enough is enough.

To everyone out there a true nightmare, a cirkus all tougher i wonder how many fall for this and actually do what Emma force them to - wich you should not.
(HOWEVER IT IS CLEAR EMMA JUST GIVE AWAY IF YOU REGRET YOUR PURCHASE????
SO WHY AM I STILL WAITING 3 WEEKS 8000 KR.
what a joke this says everything about all the quality product + Emma Sleep. Give-Away and this is how you treat us when we regret a purchase when the agreement is clear on your website.
It contains nothing about the buyer has to waste time on give away - it is not even used what so ever wich is your responsibility to assess when you have picked it up NOT MINE.
Otherwise why does it say we should not keep the plastic it it is wrapped in your want us to test it properly?

TO EMMA, YOUR REPLY HERE IS TOTALLY USELESS, STOP APPOLOGISING AND TAKE ACTION,
NOTHING HAS HAPPEN SINCE BUT YOU KEEP STALLING????
BOOK THE RETURN AND PICK YOUR GARBAGE

May 10 2024:
STILL NOTHING sent and provided pictures of the top madrass 3 days ago and nothing happens Emma Sleep does not reply back AGAIN.

FACT is 100% as all other negative reviews here the correct truth about Emma not the Positive ones as
any normal person can easuly rule out from Emma sleeps reply here on this review they love to make promises and NOT KEEPING THEM.

The customer service has been so horrible we just want our money back. The delivery company lost the mattress, failed to deliver even when we were at home, and Emma was no help. After finally paying to pick up the mattress from the delivery company and transporting it home ourselves we discovered they had shipped the wrong mattress.

Ordered an emma hybrid mattress. On the order confirmation it states Delivery 24th -30th April. It still shows as processed on the order and not dispatched. I rang the company. I was told that this is not when the mattress will be delivered to me but the date it will reach their warehouse. I still do not know when I will receive the mattress. If I'd have known how long it may take, I wouldn't have ordered from them. Totally misleading information when you place an order. Mattress delivered today, 25th April. I believe that this was as a result of my telephone call and my review here. I have not tried the Mattress yet. Emma needs to greatly improve their website and order information.

The bed mattress is of high quality and meets my expectation. It ensures good sleep. Highly recommended.

I ordered a kontinentalsäng but only the topper arrived. It is now 1 month past the last date they promised to deliver the rest of the bed (which was already a 6 week wait, so now it has been 10 weeks since ordering). They haven’t provided any communication about why it’s late or when it will come and have not responded to my emails. I have now cancelled the order and will find a bed somewhere else.

Hiya, placed an order 27th March, delivery 3rd April to 10th April, is close to 12th April, order still says progressed no further updates.
All discounts not received 5% code didn't work, didn't get 3% subscription discount.
Yes I entered an incorrect email address but seems impossible to correct.
I personally hope this mattress is worth the hype because currently & unfortunately it feels more like a scam.
Update 2024-05-15
Responded to the email from Emma representative Jacob, with details requested no further action from Emma, therefore still very poor customer relations.
still no 3% discount for the subscription, however I do receive many promotions from Emma's sales team.
The order was delivered 2024-05-10, the delivery company DSV were fantastic & very helpful 5* to them.
Have now been sleeping on the new mattress for 5 nights, the mattress & topper are ok, not the best & i certainly would not recommend an Emma mattress to my friends & family.
changed from a 1* to 3* because this product I feel in nothing special for the high price.

Worst customer service.

Answer: You can find it in my three emails that you ignored.

The mattress is great but the customer service is non-existent. You have to give them a one-star review before they reach back out to you.

Im very satisfied with the pillow, I feel less pain in my shoulder. It was a bit high for me but I removed one layer and it felt better.

Bra support.

Superbra!!

We ordered continental bed, the estimated delivery was 30th of December 2023, and today is 8th of February and we still have not received some parts. I called them already maybe 20 times, and they picked half, and they just literally showed they are caring but nothing else. After 3 weeks they sent me that sign the form for missing parts, and I signed and sent the form within 20mins, no answer from their side, and when I called a week after, they told me that they have not seen my signed form, so nothing happened. They only apoligise, but we still sleep on floor because of this company. Try to avoid.

Update1: They have flagged my comment as a scam, but I proved it is not with order details. Shame on them

Update2 on 16th Feb: They have sent a missing left part, but still no info from the right side. After calling and writing multiple emails, they said there was a system issue and only one was registered for re-delivery. 2 months passed from the order date, and we still sleeping on the floor! Ridiculous!

Update3 on 19th Feb: they emailed us today that warehouse in Germany will send us missing part in week 15 !!! which means 2 more months we will sleep on the floor !

Borderline scam, we ordered a completed bed with headboard 6 months ago and I am still waiting for the headboard. The bed itself arrived piece by piece over a 2 month span.

Update: it’s now 28th march, ordered in September, and I still don’t have a complete bed.

They keep telling us it's sent, but it isnt, or that they will check status with warehouse and get back to us. They never get back to us, they never delivered it and I will probably sue them before the headboard arrives.

Sometimes they told us it was setup for deliver, and when I call them again, the agent tells me his colleague probably lied.

The worst part is they are still selling it.

Very bad service! Still dont have my money back

3 months now, no mattress and they canceled my order.
I ordered a mattress 25th September. It says 2-6 days delivery.
On 2nd October, I ring as the mattress hasn't arrived. They say there has been a small delay, but it should be coming soon.
On 10th October, I ring again. Apparently there are now significant delays, but I am on a 'priority list' which should mean I have my mattress in 2 weeks.
I ring again on 30th October. I get told the same line about priority delivery - so I ask for a specific date and time when my mattress will be delivered. They can't give me one.
I ring again on the 8th November. Same thing.
I ring again 23rd of November, and I'm told my mattress is never coming, as it's not 'registered'. I ask what that means, to be told it's a bar code problem. I ask when I was going to be notified about this change and the response is 'Don't know'.

I wrote a Trustpilot review on 24th November - to which someone responded 'please get back to us with further details and we'll investigate. I did that. It's now January and no investigation, no response, no explanation from Emma.

At the time, Emma had Black Friday deals on - with huge discounts, on mattresses they know they will not be able to deliver on time. There is no accountability whatsoever.

The single poorest delivery + customer service interaction I've ever had.

I won't be buying from Emma, and I will tell anyone that wants to about this bad experience.

Hi Jacob,

If you're reading this - you may remember that on 24th November, I provided my 'further details' and nothing more was done. I wasn't provided any explanation, I wasn't given anything in the way of compensation. You just ignored me. Again.

Thanks

Ben

Refund my money!!! For over a month now I have returned the products. You promise to contact by email, to get back on the phone and you don’t do it! You are a company of liars! Do not recommend to anyone. They are probably paying to best in test and all other sites to be number 1, but they are not! Inexistent customer support, poor products that give backaches and they keep the customers’ money. Completely fraud!

Definitely harder than my previous mattress with medium hardness and I love how comfortable it is. It doesn’t sink, it takes your body shape while sleeping but bounces back to its original state. Very comfortable and seems durable. Love it!

Just when I thought the customer service from this company couldn't get any worse, it does. If I could give a zero rating, I would.

Having waited three months for my beds to finally arrive, I go to set one up and the side panels are missing.

I contact customer service: they have to arrange collection of the whole bed and can't deliver just the missing parts. What's more, collection and delivery doesn't happen at the same time but on separate days.

Delivery day: They deliver exactly the same parts I had with my original delivery and subsequently returned and, guess what, still minus the part I actually wanted. It's as though they are trying to be deliberately bad at customer service.

And I'm still waiting to speak to someone in authority about it.

Avoid!