I was really disappointed with this. I bought a voucher for an experience day as a Christmas gift, to be emailed directly to the recipient on Christmas day. However the recipient received an email showing a monetary amount, with no mention of the tour. They had no idea what it was for, which completely took away from the gift and was a real let down. I have actually done the factory tour myself as I am a huge fan of Emma Bridgewater and can highly recommend it but on this occasion was hugely dissatisfied and disappointed with my purchase as a Christmas gift. Please give customers the opportunity to purchase a physical voucher to give in person and not just via an email or at least give the correct information on the voucher when sent direct to the recipient as a gift.
Design: 2
Quality: 2
Value for money: 2