Afternoon Tea Experience Day for Two Gift Voucher

Afternoon Tea Experience Day for Two Gift Voucher Reviews

A product’s star rating is calculated as the average of all its reviews.


Emma Bridgewater logo

Sold by Emma Bridgewater

emmabridgewater.co.uk

84.2K Reviews

4.5

The information on this page is based solely on product reviews written by customers of Emma Bridgewater via Trustpilot.


Here’s what people highlighted

Design

3.8

9 ratings

Quality

4.2

6 ratings

Value for money

4.2

6 ratings


Product details

Brand: Emma Bridgewater Factory Gift Card

Our Afternoon Tea Experience Day is the ultimate Emma Bridgewater treat for a friend or a loved one, where they will discover how we turn a lump of clay into a beautifully hand-decorated piece of pottery, followed by a session in the decorating studio to design their own Emma Bridgewater masterpiece. Finally, indulge in our famous afternoon tea (inc. vegan, vegetarian and gluten free options) served on Emma Bridgewater pottery in our in our cosy café. Good to know: Experience Days are available on weekdays as our factory is open Mondays to Fridays. This includes most Bank Holidays except Easter Monday, Christmas Day, Boxing Day and New Year's Day Please note our Factory is closed for Easter Week, the last week of June & first week of July for the annual summer holiday and Christmas Week, therefore the Experience Day voucher cannot be booked for these times but can be used for the rest of the year The Experience Day e-voucher is for two people Our Factory Tour is not suitable for children under 5 years old and as Afternoon Tea is a set element of the voucher, therefore we don't advise gifting this e-voucher for a parent and young child We are pleased to offer a free carer ticket for any customer requiring a companion to enable them to visit us. Carers tickets can be booked by emailing bookings@emmabridgewater.co.uk and our team will respond and confirm by our team. To ensure your Carers Ticket is allocated, please email us at the time of booking your tickets. Read our Help Article for full details Please note that any bookings required within 24 hours of ordering must be placed before 2pm. Any orders placed after 2pm cannot be fulfilled as we need to prepare schedules for the coming day. Details: 11.30am: Behind the Scenes Factory Tour (lasts around 1 hr and suitable for children over 5) 1pm: Decorating Studio choose to decorate a piece of pottery of your choice, up to the value of £20 2:30pm: Afternoon Tea choose from Traditional, Vegetarian, Vegan or Gluten Free along with a teapot of tea of your choice (or alternatives). Please let us know your dietary requirements on booking in. 1 voucher entitles 2 people to an Emma Bridgewater Experience Day (value £64pp inclusive). Factory Tour Footwear Requirements For your safety, open-toe shoes are not permitted on the Factory Tour. Please ensure you wear fully enclosed, flat and comfortable footwear. Guests arriving in open-toe shoes may not be able to participate in the tour. Thank you for helping us keep everyone safe.

All reviews


Rated 3 out of 5 stars

Was disappointed that could not purchase a proper gift card to state the experience given. Was prepared to pay extra for this. Need to up their game on this front. Choice is important to enhance experience of giving and receiving.

Value for money: 3
Emma Bridgewater logo

Reply from Emma Bridgewater

Good Afternoon Peter,

Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.  

Kind Regards,
Emma Bridgewater Team 

Rated 3 out of 5 stars

Haven’t taken the experience as yet. It is a gift, was disappointed that the email came as a black care showing the amount to redeem on line. And not showing the factory experience that was the actual gift. I had to create something myself to give to my friend showing what we were going to be doing.

Design: 3
Quality: 3
Emma Bridgewater logo

Reply from Emma Bridgewater

Good afternoon Sue,

Thank you for your review. Our customer experience is very important and your feedback will be passed onto the relevant department, so that we can look to improve in this area.

Kind Regards,
Emma Bridgewater Team

Rated 5 out of 5 stars

Can’t wait to visit again

Design: 5
Quality: 5
Value for money: 5
Emma Bridgewater logo

Reply from Emma Bridgewater

Good morning Helen,

Thank you for sharing your factory experience with us. Our customer experience is very important to us, and we hope to see you again in the future!

Kind Regards,
Emma Bridgewater Team

Rated 2 out of 5 stars

I was really disappointed with this. I bought a voucher for an experience day as a Christmas gift, to be emailed directly to the recipient on Christmas day. However the recipient received an email showing a monetary amount, with no mention of the tour. They had no idea what it was for, which completely took away from the gift and was a real let down. I have actually done the factory tour myself as I am a huge fan of Emma Bridgewater and can highly recommend it but on this occasion was hugely dissatisfied and disappointed with my purchase as a Christmas gift. Please give customers the opportunity to purchase a physical voucher to give in person and not just via an email or at least give the correct information on the voucher when sent direct to the recipient as a gift.

Design: 2
Quality: 2
Value for money: 2
Emma Bridgewater logo

Reply from Emma Bridgewater

Good morning Sean,

Thank you for your review. Our customer experience is very important and your feedback will be passed onto the relevant department, so that we can look to improve in this area.

Kind Regards,
Emma Bridgewater Team

Rated 3 out of 5 stars

The gift card is disappointing as it doesn’t actually state that it’s for an experience - it’s just a monetary gift amount

Design: 3
Emma Bridgewater logo

Reply from Emma Bridgewater

Good afternoon,

Thank you for your review. Our customer experience is very important and your feedback will be passed onto the relevant department, so that we can look to improve in this area.

Kind Regards,
Emma Bridgewater Team

Rated 3 out of 5 stars

This is no reflection on the actual gift experience, however the gift card could be significantly improved. A QR code with an amount of money written under it gives the intended recipient no clue as to what they've actually been gifted. It wouldn't take much to have a more tailored gift card that explains what the gift experience is and how to redeem it.

Design: 2
Emma Bridgewater logo

Reply from Emma Bridgewater

Good Afternoon Alison,

Thank you for taking the time to leave a review. We will ensure that your comments will be passed forwards for future consideration.

Kind regards
Emma Bridgewater Team

Rated 5 out of 5 stars

An excellent opportunity to enjoy afternoon tea and see the workings of the factory.

Design: 5
Value for money: 5
Rated 5 out of 5 stars

Excellent. I wasn't sure if my partner would enjoy it but we had a brilliant day.

Design: 5
Quality: 5
Value for money: 5
Rated 4 out of 5 stars

A fantastic day out!

Design: 4
Quality: 5
Value for money: 5
Rated 5 out of 5 stars

Lovely atmosphere in the cafe. Great staff and an amazing afternoon tea

Design: 5
Quality: 5