Lovely products as always but huge problems on delivery. You were all so helpful. Parcel luckily handed into post office 5 miles away and a person was in collecting newspaper who recognise name a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just love collecting Emma Bridgewater Pottery for myself, family and friends. Especially love grabbing a bargain or two at end of season sales and putting them away for presents 🎁. Keep up the goo... See more
Company replied
As always products were superb quality and value for money. Extremely well packaged, which is a good job because box looked like Evri had played football with it! Thankfully pottery items inside survi... See more
Company replied
The products were in time and well packaged as usual and perfect gifts. The major gripe I have is the delivery instructions weren’t followed by the courier who threw the package on the floor outside t... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Wonderful products.
The products are all completely gorgious,beautiful designs and of great quality. They arrive beautifully packaged and it's always such a pleasure to unwrap them. The sales are fantastic and that's when I add to my collection, all of which go so well together whatever design is chosen. My matching teapot and butter dish brighten my mornings considerably.
June 19, 2026
Exceptional homegrown designs
Exceptional homegrown designs. Easy to order and all items very quickly received. Also extremely well packaged!
June 19, 2026
Amazing customer service as always
Amazing customer service as always. Every member of staff that I have ever spoken to at EB have always been so lovely, kind and happy to helpful.
June 19, 2026
Very disappointed with the quality of…
Very disappointed with the quality of the items I received. They were seconds but of a very poor quality. i have purchased many products over the year both perfects and seconds but this time products were disapointing.
June 19, 2026
Reply from Emma Bridgewater
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
Always high quality products which meet…
Always high quality products which meet my expectations
June 24, 2026
Reply from Emma Bridgewater
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards
Emma Bridgewater Team
Excellent service
Excellent service . My order arrived safely in just a couple of days.
June 19, 2026
Reply from Emma Bridgewater
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards
Emma Bridgewater Team
Reply from Emma Bridgewater
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
Excellent service and quality
Excellent quality and the strawberry collection is beautiful. Very good shipping options to Canada. Excellent customer service.
June 26, 2026
Reply from Emma Bridgewater
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards
Emma Bridgewater Team
There was confusion about my delivery…
There was confusion about my delivery at the post office. I reported it straight away and my next day delivery was refunded and another parcel dispatched immediately which arrive promptly and in time for the birthday. I will be definitely using you again.
June 24, 2026
Reply from Emma Bridgewater
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards
Emma Bridgewater Team
Excellent quality beautiful products
Excellent quality beautiful products. Speedy careful delivery. Very well protectively eco packaged
June 26, 2026
Reply from Emma Bridgewater
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards
Emma Bridgewater Team
Goods arrived promptly and as described…
Goods arrived promptly and as described good quality however packaging of mug was poor
June 26, 2026
Everything was just perfect
Everything was just perfect, the colour vibrancy the quality of the fabric and superb design.
June 26, 2026
Reply from Emma Bridgewater
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Lots of choice
Easy to order. Lots of choice. Packaged well. Delivered quickly and safely.
June 18, 2026
Reply from Emma Bridgewater
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards
Emma Bridgewater Team
First time purchaser
First time purchaser - usually too expensive for me but the pieces I chose were half price. Exceptional quality and appreciate hand decoration/time and effort has to be paid for (not like foreign made substandard offerings). Keep up the good work.
June 26, 2026
Reply from Emma Bridgewater
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Everything I bought was half price
Everything I bought was half price, with no flaws, just beautiful designs.
June 18, 2026
Reply from Emma Bridgewater
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
30th Birthday Mug
Bought a mug with 30 on for my niece, which she loved. Mug was well packaged and delivered safely.
June 26, 2026
Reply from Emma Bridgewater
Thank you for taking the time to review our service. We are delighted to hear that your niece loved her gift!
Kind Regards
Emma Bridgewater Team
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