I had a great experience with Emmers online service. Everything was smooth, quick, and very professional. Their support team responded promptly and clearly, and I got the help I needed without any del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had my saddle checked by Emmers and Erreplus Saddles , and I couldn’t be happier with the service .They were incredibly helpful and professional. They took the time to really assess what my... See more
Company replied
Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!
Company replied
The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more
Company replied
Company details
About Emmers Equestrian
Written by the company
Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."
Contact info
Bernard Kempplein 23, 3930, Hamont, Belgium
- +32(0)11 664 773
- hello@emmers.eu
- emmers.eu
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emmers Equestrian
Thank you for your review! We’re thrilled to hear you were happy with our fast and perfect service. Hope to see you again soon!
Senna - Emmers Equestrian
CWD products
Thank you sending me the email offering 20% off all CWD products. The online purchase was easy & delivery was quick.
December 22, 2024
Reply from Emmers Equestrian
Thank you for your review! We’re so glad you appreciated the CWD promotion and found the online purchase process smooth with quick delivery. Enjoy your new products!
Senna - Emmers Equestrian
Very nice store and customer service!!
December 25, 2024
Reply from Emmers Equestrian
Thank you for your review! We’re glad to hear you enjoyed our store and customer service. If there’s anything we can improve to earn that fifth star next time, please let us know!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! We’re happy to hear the process was fast and straightforward. We hope to assist you again soon!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Dear Marco,
Thank you very much for your review. We understand that you were expecting your order to arrive on time. According to the tracking information, I can see that your package arrived at the sorting center today, and it will usually be delivered shortly after.
Unfortunately, due to the holiday season, some orders have experienced delays. Our sincere apologies for any inconvenience this may have caused. We are doing everything we can to ensure that your package reaches you as soon as possible.
Thank you again for your understanding and patience. If you have any further questions, please don’t hesitate to reach out to our customer service team per email or phone. We’re always here to help!
Kind regards,
Nina - Emmers Equestrian
Correcte en snelle levering !
December 19, 2024
Reply from Emmers Equestrian
Bedankt voor je review! Fijn om te horen dat je tevreden bent met de correcte en snelle levering. Hopelijk tot snel!
Senna - Emmers Equestrian
Very fast delivery
Very fast delivery, everything as promised. We are very happy with the product.
December 19, 2024
Reply from Emmers Equestrian
Thank you for your kind feedback! We’re thrilled to hear the delivery was quick and everything met your expectations. Enjoy your product, and we look forward to seeing you again!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your fantastic review! We’re delighted you appreciated our service, pricing, and quality brands. We look forward to serving you again!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you so much for leaving a review. We truly appreciate your feedback! We always strive to ship orders as quickly as possible, but in this case, we recognize that your order was shipped later than our usual standard, and we sincerely apologize for that. We understand how frustrating delays can be, and we deeply regret any inconvenience this may have caused.
As our stock is spread across different stores, sometimes it takes a bit longer to fulfill orders, but we are continuously working on improving this process. We are glad to hear that your package has arrived, and we hope you are happy with your purchases.
Once again, we apologize for the delay and any inconvenience. We will continue to work hard to ensure your future orders are processed more quickly.
Kind regards,
Nina - Emmers Equestrian
Everything okay.
Buying, shipping and tracking worked well and the poduct totally fits to the expectations.
December 16, 2024
Reply from Emmers Equestrian
Thank you for your feedback! We’re pleased to hear that everything went smoothly and that the product met your expectations. We look forward to assisting you again!
Senna - Emmers Equestrian
Absolutely excellent
Incredibly quick postage and excellent packaging, arrived just in time for Christmas!
December 11, 2024
Reply from Emmers Equestrian
Thank you for your wonderful review! We’re thrilled that the quick shipping and careful packaging arrived just when you needed it. We hope you’re enjoying your purchase!
Senna - Emmers Equestrian
I ordered waistcoast Barbour from France
I ordered from France.
Everything was perfect:
The description of the product, the size, the tracking, the timing.
December 14, 2024
Reply from Emmers Equestrian
Thank you for your review! We're delighted to hear everything went perfectly, from the product description to delivery timing. We look forward to serving you again!
Senna - Emmers Equestrian
All good here
Delivery was fast. They did discount the next day and gave me a voucher for the reduction I didn’t get.
December 17, 2024
Reply from Emmers Equestrian
Thank you for your feedback! We're glad to hear the delivery was quick and that we could provide a voucher to ensure your satisfaction. We look forward to assisting you again!
Senna - Emmers Equestrian
Never got py package!
December 8, 2024
Reply from Emmers Equestrian
Update by EmmersEquestrian on December 28, 2024
Good afternoon,
I would like to let you know that the package has now been returned due to 2 failed delivery attempts to your address, then since it was at a pick up point for 7 days for pick up it was returned to us. Our customer service has already contacted you to ask if you would like it resent. We have not received a response to this to date but are very much looking forward to this. Thanks in advance and all the best for 2025!
Kind regards,
Nina - Emmers Equestrian
Reply from Emmers Equestrian on December 23, 2024
Thanks for leaving a review. I have checked for you. Via the track and trace link, I see that the parcel was ready for you at a DPD parcel point since 13 December. As the 7-day collection period has expired, the parcel has been returned to us. It has not reached us yet otherwise we would have already contacted you for this.
You may contact us and we can agree to resend the parcel or find another solution. You can reach us at: +32(0)11664773 or email to hello@emmers.eu .
Please do not hesitate to contact our customer service in the future if you have any questions about your order or delivery.
We hope to have informed you sufficiently and hope to be able to welcome you with an appropriate solution soon.
Kind regards,
Nina - Emmers Equestrian
It was a very fast service from the…
It was a very fast service from the time the order was placed to the time it was picked up.
48-hour delivery
Quality packaging and delivery with no shocks to report on the package.
I recommend
December 14, 2024
Reply from Emmers Equestrian
Thank you for your detailed review! We’re thrilled to hear you were impressed with the fast delivery and the quality packaging. Your recommendation means a lot to us, and we hope to serve you again soon!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your feedback! We’re delighted to hear you’re happy with our products and services. Looking forward to assisting you again!
Senna - Emmers Equestrian
Easy ordering with fast delivery
Easy ordering with fast delivery. Thanks for shipping it so quickly!
December 13, 2024
Reply from Emmers Equestrian
Thank you for your kind review! We’re glad the ordering process was easy and that the delivery was fast. Happy to assist you anytime!
Senna - Emmers Equestrian
The best equestrian shop.
December 13, 2024
Reply from Emmers Equestrian
Thank you for your amazing compliment! We're honored to be considered the best equestrian shop. We look forward to seeing you again!
Senna - Emmers Equestrian
Caution Caution Caution
Very disappointed in thus company for both customer service and product. I purchased a pair of Parlanti boots to have a show pair and after a handful of wears the zipper broke. Because I was out of warranty instead of standing by the product and brands they sell they just said “too bad” and recommended I fix them myself. I would recommend purchasing through another company with better customer service because if you need it they will not help.
December 18, 2024
Unprompted review
Reply from Emmers Equestrian
Dear Elyse,
Thank you for your feedback. We are sorry to hear that your experience with both our customer service and the product did not meet your expectations. We understand how frustrating it can be when a product fails after only a few uses.
After reviewing your case, we would like to clarify that the boots are now over a year old, which places them outside of the warranty period. Since the broken zipper is not covered under warranty, we advised you to have the boots repaired locally. This would be the quickest and most cost-effective solution. An alternative option would be to return the boots to us, but the return costs would be higher than the local repair, and you would be without the boots for 5-6 weeks.
We understand this is not the solution you had hoped for, and we regret that we were unable to assist you further. Nevertheless, we appreciate your feedback and are open to further communication if you have any questions or would like to discuss other possible solutions.
Kind regards,
Nina - Emmers Equestrian
fastest service even though from…
fastest service even though from Belgium to Germany, faster than from other suppliers that are actually in Germany :)
December 11, 2024
Reply from Emmers Equestrian
Thank you for your wonderful review! We're thrilled to hear that our service was so quick, even across borders. It’s great to know we exceeded your expectations compared to local suppliers.
Senna - Emmers Equestrian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.