Emmo Electric Bikes Canada logo
Visit website

Emmo Electric Bikes Canada Reviews 493

•
TrustScore 4.5 out of 5

4.5

Bicycle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting that items feel well-made and thoughtfully designed, often exceeding expectations. Many people highlight the excellent service, with staff members consistently described as helpful, patient, and knowledgeable, providing detailed information and assistance with purchases. The delivery service is also generally well-regarded, with products arriving on time and in good condition. However, some customers also noted issues with after-sales service, particularly concerning repairs and administrative support. A few people experienced problems with bikes shortly after purchase, including battery issues or mechanical failures, and reported difficulties getting these resolved or finding nearby repair services. There were also isolated incidents of damaged items upon delivery and concerns about incorrect battery specifications.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the build quality, with... See more

Staff

Users describe positive interactions with staff. Customers frequently praise individual staff members like... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting aspects like excellent... See more

Service

People report positive experiences with service. Many customers praise the helpful and polite staff, noting... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers report quick and well-organized... See more

Based on these reviews

Rated 5 out of 5 stars

Everything was well wrapped and it been easy to assemble it. The frame is huge and thick, the chain is robust... it's an heavy bike, but it's ment to last. This bike is MASSIVE, being 5'7" I'm glad n... See more

Company replied

Rated 5 out of 5 stars

Salesperson: Xavier He gave me excellent experience on my purchase process. I have great test driving experience on two scooters- Nok and monster S. Both of them have an excellent appearance and perf... See more

Company replied

Rated 5 out of 5 stars

the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more

Company replied

Rated 5 out of 5 stars

I bought this bike and I’m absolutely happy with it! 🚲✨ It rides very smoothly, is easy to handle, and the seat is comfortable even on longer rides. The gears shift effortlessly, the brakes are re... See more

Company replied

Company details

  1. #4 of 5 best companies in Bicycle Store

Written by the company

EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thank you very much for Xavier who…

Thank you very much for Xavier who introduce Segway Max G3 to us. It has a long travel range 80km for us to travel and visit our friend. Moreover, we love the mode switching that help us to have different speed depends on our needs.

Come and take a look, they provide very good service.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Everything I hoped for

Xavier provided excellent service and tutorial of my new Evo eBike. Overall the quality is excellent and I love the Olive colour. Happy to support a Canadian company with locations in the GTA. Looking forward to many years on my Emmo.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Xavier to introduce a very…

Thank you Xavier to introduce a very good ebike for me. The trobic pro has a very good light system including headlights, taillights and turning signal. Moreover, it has a large basket at the back and I can carry my dog outside with my bike!!!!

I am excited to ride with my birthday present.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , Ordered on line forgot to upgrade battery, Call Emmo lady answered phone
she handled everything I needed and told me some things on bike I didn’t realize thanks Paul

March 19, 2026
Rated 5 out of 5 stars

Thank you Xavier for introduce me the…

Thank you Xavier for introduce me the Emmo VGO Pro, it can reach over 50km/h !!! What a monster for an ebike. Moreover, it can travel over 100km, à super long travel range which is what i need. I am pretty sure I will enjoy my ride with this bike. Come and take a look, They are very helpful.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

The employees and people who own the place are very caring.

Wonderful communication, impeccable service attention to details. Great company, very trustworthy delivery was Well organized. I receive my package today on spring day the 20th of march.The packaging amazing well wrapped. kristy Was very good at helping me to find what I needed to order. Very good price. I recommend.Thank you to emo electric bikes.

March 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look