I have been searching for a way to purchase gifts for family in Australia from the US, where I live. I was delighted to find you. I chose a 4 star review since my father has not received his champa... See more
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Review summary
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If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more
I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more
I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more
Company details
Written by the company
Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.
Contact info
Unit 6, 18 George Street, 3191, Sandringham, Australia
- 1800 242 672
- Support@emperorchampagne.com.au
- emperorchampagne.com.au
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 2 weeks
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Everything is first class!
Everything is always first class with Emperor. From the range to the support in choosing your champagne and to the detail and care getting the champagne to your door.
September 2, 2024
Efficient and good value.
The entire process of ordering and receiving my order was efficient and straight forward. Good value for money. I received updates of progress of my order and delivery was very prompt.
August 31, 2024
Fantastic & Fast Service
The service was amazing and fast, and our client loved his champagne.
August 21, 2024
Unprompted review
Five star all the way
Emperor has an incredible range of Champagne and a service level you won’t find anywhere else in Australia.
August 16, 2024
Efficient and timely
Easy to use website, staff responded to emails promptly and the parcel was delivered in a safe, timely manner.
August 19, 2024
Kyla and team are so knowledgeable and…
Kyla and team are so knowledgeable and helpful and their range of champagnes is amazing (and delicious!).
August 11, 2024
Found champagne and glasses seen in Épernay France
Was able to source champagne and glasses seen on a recent trip to Épernay in France, capital of the champagne region. Very happy with price and delivery.
August 11, 2024
Enticing range of champagnes to choose…
Enticing range of champagnes to choose from, helpful staff, reliable service.
August 5, 2024
Reply from Emperor Champagne
Thank you for the feedback Gina! Much appreciated. We are dedicated to our customers and bringing the broadest range of Champagne to Australia with the best service. Kind Regards Kyla
The packaging was very poor
The packaging was very poor. Brown paper and wrapped with a bit of "fragile" tape, resulted in the wooden box (that housed the 3L "Jeraboam" I ordered as a gift for a friend's 50th birthday party) getting damaged.
Thankfully the bottle itself was undamaged but I had to discard the wooden box/manufacturer's packaging.
I know how high Kyla's standards are and she wouldn't be happy to read this review, however all feedback is valuable. I realise that the problem wasn't just Emperor's choice of flimsy and inappropriate packaging, but more than likely also the way the product was handled during shipping by your courier company.
Nevertheless thought I'd bring it to your attention.
July 31, 2024
Reply from Emperor Champagne
Hi Herby, Thanks for your feedback. Was the wooden box damaged? We dont have anything big enough to package the Jeroboam in as it is an usual size!
Reply from Emperor Champagne
Excellent. Happy you are happy!
Reply from Emperor Champagne
Great news.
Reply from Emperor Champagne
So sorrry Rosslin. We are at the mercy of couriers in our country! We are as fast as we can in dispatch.
Outstanding
Delivered before the due date. Changed the card to a more appropriate one, this sort of initiative is outstanding.
July 10, 2024
Reply from Emperor Champagne
Thank you for your feedback Julian. We do our best to service our customers. Thank you for shopping with Emperor.
Kyla Kirkpatrick
CEO Emperor Champagne
A+ customer service
Since becoming a member I cannot fault the customer service I have recieved. It's lovely to be apart of such great service and beautiful champagne.
July 1, 2024
Unprompted review
My goods were damaged on arrival …
My goods were damaged on arrival waiting on replacement.
June 8, 2024
Emperor excellent range and service
Emperor is a great company to deal with. Great communication and excellent range of products
June 13, 2024
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