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Emperor Champagne Reviews 

1,306
•
TrustScore 4.5 out of 5

4.4

Wine Store
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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including various champagne houses and unique offerings, often highlighting the competitive pricing and excellent quality. Many people appreciate the efficient and professional service, with staff members frequently described as knowledgeable, friendly, and helpful, going above and beyond to assist with orders and inquiries. The ordering process is generally smooth and easy to use, with prompt confirmation and efficient communication throughout the delivery process. However, some customers experienced issues with delivery, including delays, incorrect orders, or packages being sent to a post office instead of the intended recipient, causing inconvenience. A few people also mentioned problems with gift cards not being included with deliveries or receiving a different product than what was ordered online.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of champagne for every occasion... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and efficient delivery,... See more

Order

Customers are generally satisfied with the ordering process, often highlighting easy online ordering, quick... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, great, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been searching for a way to purchase gifts for family in Australia from the US, where I live. I was delighted to find you. I chose a 4 star review since my father has not received his champa... See more

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more

Company details

  1. Wine Store

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(1,306)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Im still waiting for it

Im still waiting for it - no sign of when I will get it. Whilst I love your champagne variety. Logistically the service needs to improve.

November 18, 2024
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Reply from Emperor Champagne

Hi Belinda, I just looked into your order. It says insufficient address information? Did you input your address correctly?

Rated 1 out of 5 stars

Still waiting on delivery

Still waiting on delivery

September 24, 2024
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Reply from Emperor Champagne

Hi John, I spoke to you on Friday. You were away and it was returned back to us and we have resent? I will call again today.

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