Emperor Champagne Reviews 

1,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including various champagne houses and unique offerings, often highlighting the competitive pricing and excellent quality. Many people appreciate the efficient and professional service, with staff members frequently described as knowledgeable, friendly, and helpful, going above and beyond to assist with orders and inquiries. The ordering process is generally smooth and easy to use, with prompt confirmation and efficient communication throughout the delivery process. However, some customers experienced issues with delivery, including delays, incorrect orders, or packages being sent to a post office instead of the intended recipient, causing inconvenience. A few people also mentioned problems with gift cards not being included with deliveries or receiving a different product than what was ordered online.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of champagne for every occasion... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and efficient delivery,... See more

Order

Customers are generally satisfied with the ordering process, often highlighting easy online ordering, quick... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, great, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been searching for a way to purchase gifts for family in Australia from the US, where I live. I was delighted to find you. I chose a 4 star review since my father has not received his champa... See more

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more


Company details

  1. Wine Store

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,306)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exquisite Gift and Exceptional Personal Service

A last minute Christmas gift and I was so concerned the Champagne Sword wouldn't arrive on time. Such a wonderful buying experience as every effort was made to ensure my order was couriered without a moment's delay. An absolute pleasure to be treated this well particularly as this was the height of the retail selling period when everyone was stretched to the limit. I've now joined the Emperor's Club as a result of this unforgettable buying experience. To top it off, the Sword was beautifully boxed and was such an exquisite gift.

December 19, 2024
Rated 5 out of 5 stars

Amazing Customer Service

Called with an urgent delivery with no lead time but Emperor got my orders out to our clients within the deadline and went above & beyond to ensure our gift requirements were taken care of. Very grateful for their help!

December 1, 2024
Rated 1 out of 5 stars

I ordered champagne and paid for it

I ordered champagne and paid for it. I received a text saying it wasn't available. I asked for a call and am still waiting. I paid nearly $2,000!!!!!!!!!!!

December 21, 2024
Emperor Champagne logo

Reply from Emperor Champagne

Hi Nicole, I contacted you to let you know that the champagne was out of stock and offered an alternative. The company that you ordered stock from is currently going into administration and all Stock imported by that company is in lockdown. Happy to offer a refund or an alternative but we never heard back on what you wanted.

Rated 1 out of 5 stars

My Client Ken still hasn’t receive his…

My Client Ken still hasn’t receive his champagne gift when I ordered it 10days out from Christmas
I haven’t received any correspondence regards to when’s it’s being delivered and not even sure where the gift is?

December 10, 2024
Rated 1 out of 5 stars

My order has not yet arrived

My order has not yet arrived. It was due for delivery the 16 December and did not arrive in time for Christmas. A bit previous with asking for a review

December 10, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, great range of exquisite champagne.
Friendly and easy to order on line with delivery on time.

November 25, 2024

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