Emperor Champagne Reviews 

1,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including various champagne houses and unique offerings, often highlighting the competitive pricing and excellent quality. Many people appreciate the efficient and professional service, with staff members frequently described as knowledgeable, friendly, and helpful, going above and beyond to assist with orders and inquiries. The ordering process is generally smooth and easy to use, with prompt confirmation and efficient communication throughout the delivery process. However, some customers experienced issues with delivery, including delays, incorrect orders, or packages being sent to a post office instead of the intended recipient, causing inconvenience. A few people also mentioned problems with gift cards not being included with deliveries or receiving a different product than what was ordered online.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of champagne for every occasion... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and efficient delivery,... See more

Order

Customers are generally satisfied with the ordering process, often highlighting easy online ordering, quick... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, great, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been searching for a way to purchase gifts for family in Australia from the US, where I live. I was delighted to find you. I chose a 4 star review since my father has not received his champa... See more

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more


Company details

  1. Wine Store

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(1,306)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne event

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautiful Champagnes to try, and all the houses have wonderful representatives with so much passion and knowledge to impart! It's a great day and always gives me confidence to purchase throughout the year. Thanks Kyla, Liezel and all the team for such a fun day and for such great service as always!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Premium experience always

Always a excellent experience ordering from Emporer Champagne 🥂
I’ve discovered so many wonderful houses and flavours with this wonderful business. I always find the prices reasonable and they stock bottles that you just can’t find anywhere else in Aus.

October 22, 2025
Rated 5 out of 5 stars

Firm Favorite

I have been going to the Emperor Champagne Warehouse events for the past 4 years and honestly, it gets better each year! This year I was flying solo but still had a great time- tasting the impressive brands and mingling with the new traders. A standout is always the Caviar Bar-- who can resist a luscious lick of the ocean!! Highly recommend these events- for the impeccable range on offer and for the knowledgeable staff.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Champagne Extravaganza

A wonderful fews hours at the Warehouse. Well laid out and spotlessly cleaned.
Kyla, Leizel and all the other staff were so knowledgable, friendly and efficient.
The champagne on offer was extraordinary!
There were good snacks and break out areas with seats and water.
I was swept away and bought twice the amount of champagne I had intended.
Congratulations!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Don't miss out next year...it's a MUST on the calendar

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was absolutely stellar. There was a great mix of large houses and grower champagnes. Best of both worlds. Wasn't over-crowded, wasn't snooty - just lots of fantastic bubbles on show and passionate people sharing their knowledge. Get on board next year - you won't be disappointed.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, professional collection

I purchased to click and collect at their warehouse, amazing place to browse all the Champagne.
My order was prompt, quick and ready to collect in the collection area.
Love dealing with Emperor Champagne, always helpful if needed, nothing a trouble.

October 26, 2025
Rated 5 out of 5 stars

From one sister to another.

I am her sister who ordered the champagne. Unfortunately I do not remember the woman I dealt with on the phone. The staff member spent time with me on the phone choosing not only a bottle within my price range, it was pink which my sister loves and gift wrapped it for her birthday and had it sent.
I said at the time over the phone it was without the best customer service I have ever experienced either on the phone or in person.
I will definitely be engaging with your company next year for the same occasion.
Thankyou for making my day as well as mine.
Ellen Cook

October 23, 2025
Rated 5 out of 5 stars

Excellence always, in all ways

Excellent champagnes, especially in the specialty grape selections I enjoy. Impeccable service and perfect delivery. Thank you . This time it was Eugene! My brother is a convert and champion for this delicious mouthful now!

September 26, 2025
Rated 5 out of 5 stars

Carbon

The range, the speed of delivery second to none. The go to place for champagne for me

September 6, 2025

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