Empire Auto Protect Reviews 3,096

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,283 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the staff's professionalism, knowledge, and helpfulness, often highlighting their ability to explain options and answer questions thoroughly. People generally find the service to be good, with some noting that representatives go the extra mile to assist them. The pricing and coverage are often seen as suitable for their needs, with some even finding good deals. However, some customers were not happy with the customer service, reporting rudeness, argumentative behavior, and a lack of support. A significant number of people experienced issues with payment, including unexpected drafts, incorrect charges, and difficulties with cancellations. There are also concerns about discrepancies in coverage details and price changes, with some feeling ignored or subjected to high-pressure sales tactics.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, knowledge, and helpfulness,... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

Service

Customers consistently note ambiguous experiences with service, with many reporting a bad start with the... See more

Payment

Reviewers mention significant dissatisfaction with payment processes, citing incorrect charges and unexpected... See more

Price

People report ambiguous experiences with price, with some customers finding the coverage reasonably priced... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Wasn’t told the actual coverage, was told I have a 0 deductible and repairs were covered under the obvious terms. Got my package today and it is a 0 deductible but coverage is only 70% of repair cost.... See more

Company replied

Rated 3 out of 5 stars

I filled out the information on line to get a qoute. I got a phone call 10 minutes later and felt pressured to go with the plan I was offered. I went ahead and signed up but was told it would take 10... See more

Rated 4 out of 5 stars

The rep was knowledgeable and assisted me to understand what I was getting. The real test of what kind of service Empire auto provides is if and when a a claim might need to submitted and the action... See more

Company replied

Rated 4 out of 5 stars

Shawn has been very helpful in answering all my question and responds directly to texts. I was hesitant to go with empire until a competitor told me that Empire deals with Ram a lot and the competi... See more

Company replied


Company details

  1. Car Accessories Store
  2. Car Repair and Maintenance

Written by the company

At Empire Auto Protect we offer the highest level of coverage for all makes and models. We are open 24/7 to help our customers with our top tier customer service to ensure peace of mind nationwide. Please feel free to contact us anytime! 1-888-345-0084 or visit Empireautoprotect.com to get a free quote.

The Best Vehicle Service Protection For Your Vehicle!

Written by the company

Customer Service is our #1 priority!
Our goal is to make auto repairs less stressful. Vehicle owners may feel irritated and overburdened by the cost of repairs. We at Empire Auto Protect are dedicated to providing our clients with superb vehicle coverage. We provide a seamless sign up and claims process to eliminate the headache of dealing with your own repairs, to give you the best peace of mind.

Contact info

Mega Madness Sale

Get your vehicle covered today and save up to 50% off!

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Great

Very informative very helpful. Did a great job. I’m glad I called.

May 29, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're glad we could be so informative and helpful. Thank you for your positive feedback!

Empire Auto Protect

Rated 5 out of 5 stars

That this company will keep its word

Had an issue about not covering what they said was supposed to be covered was straightened out with ease

May 29, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're glad to hear that we could resolve the coverage issue for you with ease. Thank you for your positive feedback!

Empire Auto Protect

Rated 1 out of 5 stars

Common sense isn't common today!

The app and customer service are a joke. If you have even a tiny bit of common sense, do not have any dealings with this app or anyone who has it. Cause they probably are just as insane as the people behind this app...... straight up joke and ridiculous

July 5, 2025
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Reply from Empire Auto Protect

We appreciate you sharing your candid feedback regarding your experience with our app and customer service. We are taking your comments seriously and will review them internally to improve.

Empire Auto Protect

Rated 1 out of 5 stars

Salesman Matthew miss represented the…

Salesman Matthew miss represented the company and promised more than I received. I have been trying to cancel my contract before it takes effect and now think I will have to deal with my credit card company instead. The buero of consumer repairs and consumer affairs would like to see how I have been ignored.

May 6, 2026
Rated 1 out of 5 stars

I did not approve all these charges

I did not approve all these charges. I have called several times. Never knew I had home insurance for repairs. Now I am being charged and I do not know what for.

May 23, 2026
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Reply from Empire Auto Protect

We appreciate you reaching out. We want to clarify these charges and your home insurance. We'll investigate this for you.

Empire Auto Protect

Rated 1 out of 5 stars

trust

I was not giving a complete overview of your company, your plans that was available, and the saleman gave me the feeling that i was being lied too, and he could not be trusted and to me trust is importany

May 28, 2026
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Reply from Empire Auto Protect

We appreciate you sharing your experience. We are concerned to hear about your interaction and the lack of trust. We are reviewing this internally to ensure clear and honest communication.

Empire Auto Protect

Rated 4 out of 5 stars

Great company

Great company and I had no issues. I did use their service once and everything was paid for.👍

May 22, 2026
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Reply from Empire Auto Protect

We're happy to hear you had a great experience with our service and that everything was paid for. Thank you!

Empire Auto Protect

Rated 4 out of 5 stars

The rep was knowledgeable and assisted…

The rep was knowledgeable and assisted me to understand what I was getting. The real test of what kind of service Empire auto provides is if and when a a claim might need to submitted and the action the company takes. Ask again then for the real experience.

May 28, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We appreciate your positive feedback about our representative's assistance. We are confident in our claims service and are here to support you should a claim arise.

Empire Auto Protect

Rated 5 out of 5 stars

Chris Martin

The representative, Chris, was very friendly and informative about the coverage of my autos. I would recommend anyone to the company for the coverage from Empire Auto Protect.

May 28, 2026
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Reply from Empire Auto Protect

We're delighted to hear our representative was friendly and informative. We appreciate your recommendation and positive feedback!

Empire Auto Protect

Rated 1 out of 5 stars

You are trying to overcharge me

You are trying to overcharge me, way overcharged me. Trying to charge me for coverage that I did not request. Waiting for my refund!!

May 27, 2026
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Reply from Empire Auto Protect

We appreciate your feedback and are concerned to hear about your billing issue. We are reviewing your account to address your concerns.

Empire Auto Protect

Rated 5 out of 5 stars

The agent I spoke with.

The agent I spoke with.
The plan is reasonable.
We'll see how it really works when I try to use it.

May 25, 2026
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Reply from Empire Auto Protect

We appreciate you sharing your initial thoughts. We are glad the plan seems reasonable and look forward to your experience.

Empire Auto Protect

Rated 1 out of 5 stars

Yeah this place is the biggest scam…

Yeah this place is the biggest scam known to the Auto industry, they lie they cheat they steal they stole $2,000 from me sold me a bogus policy the people that held my policy canceled it Empire refused to give me a dime back that's Grand Theft people do not deal with Empire not even a real company they are Brokers that are out to steal your money my name is Kelly white out of San Diego run run from Empire Auto protection

May 21, 2026
Unprompted review
Empire Auto Protect logo

Reply from Empire Auto Protect

We appreciate you sharing your experience. We are very sorry to hear about the issues you encountered with your policy and the difficulties with a refund. We are looking into these concerns to prevent similar situations in the future.

Empire Auto Protect

Rated 1 out of 5 stars

They do not give actual information…

They do not give actual information regarding your warranty and failed to inform you the truth about what all your warranty covers so make sure you check everything with them.

April 21, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

Thank you for your feedback. We are sorry to hear about your experience and will review our warranty communication process.

Empire Auto Protect

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