EmpireGaming.com Reviews 

971
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 3 out of 5 stars

Download O.K and easy to follow. Passcode was not automatically supplied . A.M. request for same by email was answered in P.M. However to activate each item, the demo was unclear and too fast for... See more

Company replied

Rated 3 out of 5 stars

Buying a game was simple enough but when my step son went to put in his information because he was the one who wanted the game. I was just going to pay for it. It kept saying there was an error so I h... See more

Company replied

Rated 3 out of 5 stars

the game I purchased from Egaming wouldn't work , after a surprisingly quick response from their tech people it was determined the problem was with my computer not being fast enough for their game to... See more

Company replied

Rated 1 out of 5 stars

Atrocious customer service. Lied about shipping the item which never happened. Dragged on for over 2 weeks because of unethical business practices.

Company replied

Company details

  1. Gaming service Provider

Written by the company

Online Video Games Retailer | PC, Mac, Consoles & More


Contact info

2.4

Poor

TrustScore 2.5 out of 5

971 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.4

All reviews

(971)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

I got my code within 10 minuets and that's all anyone could ask for.

Great service guys see you next time 👍

June 7, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Thank you Jamie!

Rated 5 out of 5 stars

Fantastic service 10/10

Fantastic service, I actually had an issue with my key code and couldn’t play the game i had purchased but there team was great and helped me out, turns out my computer wasn’t up to the requirements for the game so they refund me!!!! 10/10 for service and a special thanks to Harry for trying to fix my issues, top man.

May 31, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service! I didn't feel like spending £30 on Sims 3 expansion packs and they had amazing deals, along with other games. Super affordable and quick response time when I had a small concern seeing something I had ordered was out of stock. They emailed me the key shortly afterwards. I would highly recommend them.

March 30, 2020
Unprompted review
Rated 5 out of 5 stars

Great

I ordered a game Cities Skylines with a great offer, much better then others website, and there was very easy process of downloading it on Steam. The next day I bought expansion with another great discount. Very pleased with the purchase

March 20, 2020
Unprompted review
Rated 5 out of 5 stars

Reliable

Excellent service. Wanted to download rollercoaster tycoon 3 from steam but had been removed. I checked out this service and at first was unsure, but found that the licence keys they provide can even activate games removed from steam! 10/10 would use again

February 17, 2020
Unprompted review
Rated 5 out of 5 stars

Nice service

Good online company

January 25, 2020
Unprompted review
EmpireGaming.com logo

Reply from EmpireGaming.com

Hello,

We do not have any retail stores. We are purely an online business. You have reviewed the wrong company here.

Regards,

EG team

Rated 5 out of 5 stars

1st time using Empire Gaming's…

1st time using Empire Gaming's services. Easy, instant, secure. Received my steam code moments after placing order. Satisfied customer will be using Empire Gaming again in the future. I would definitely recommend it if you want to save money and time.

November 7, 2019
Unprompted review
Rated 5 out of 5 stars

Dealt with a panicked cutstomer very well

I purchased a digital code from this website and it didn't seem to work. Despite me panicking and jumping to conclusions (and threatening them), they dealt with me very well. They explained that the way I used the code was incorrect, offering me a new code or a refund. Absolutely delighted with their customer service and I definitely won't panic next time I buy something from the website.

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

DIDN'T RECEIVE PURCHASE - THEY STOOD BY ME

DIDN'T RECEIVE PURCHASE

Had to access a game via Steam, which wouldn't let me create an account to get it and wouldn't let me get in touch with their support contacts without one. My purchase was therefore locked and I couldn't make any progress to get it, despite being promised an immediate download, and couldn't get Steam to help out.

Empire Gaming had great customer service throughout and worked hard to respond to me and help me reach a fair resolve, I'm happy to give them 5*s as this wasn't really their fault at all and they didn't leave me hanging without a response, even over the weekend. There was an actual person responding via email, not a bot or a program, and that made a real difference to my piece of mind.

I would not hesitate to either recommend or even use again (if they promise not to send the game via Steam) as I find them to be trustworthy and doing their best.

Thanks for all the help Empire.

August 24, 2019
Unprompted review
Rated 5 out of 5 stars

Was a sceptic about them at first

Was a sceptic about them at first and checked around for reviews so here's my 2 cents there great if a game says instant delivery they mean it they even include instruction on where to put the code into steam if u need it xcom 2 on pc with dlc for 55 bucks at the time of this review is worth it and now I have another place to go for a pc game sale.

April 3, 2019
Unprompted review

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