EmpireGaming.com Reviews 

971
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 3 out of 5 stars

Download O.K and easy to follow. Passcode was not automatically supplied . A.M. request for same by email was answered in P.M. However to activate each item, the demo was unclear and too fast for... See more

Company replied

Rated 3 out of 5 stars

Buying a game was simple enough but when my step son went to put in his information because he was the one who wanted the game. I was just going to pay for it. It kept saying there was an error so I h... See more

Company replied

Rated 3 out of 5 stars

the game I purchased from Egaming wouldn't work , after a surprisingly quick response from their tech people it was determined the problem was with my computer not being fast enough for their game to... See more

Company replied

Rated 1 out of 5 stars

Atrocious customer service. Lied about shipping the item which never happened. Dragged on for over 2 weeks because of unethical business practices.

Company replied

Company details

  1. Gaming service Provider

Written by the company

Online Video Games Retailer | PC, Mac, Consoles & More


Contact info

2.4

Poor

TrustScore 2.5 out of 5

971 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.4

All reviews

(971)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Instant Delivery

I bought Planet Coaster and as soon as you buy it. It pops up on your screen I definitely recommend this place. I don't usually write these reviews but the key appeared on my screen so quickly I could not refuse to leave it.

August 9, 2021
Unprompted review
EmpireGaming.com logo

Reply from EmpireGaming.com

Thank you Jason

Rated 5 out of 5 stars

Fast and easy service.

Easy buy and check out.
I got the confirmation and game key right away in my email and was ready for use on Steam.
Thank you.

August 9, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Thank you

Rated 1 out of 5 stars
EmpireGaming.com logo

Reply from EmpireGaming.com

Hello Seth,

Thanks for your review.

The Steam code does work but not for your region. As stated on the product page, the product key was intended for the European region and not USA.

We suggest you use the activation checker on the product pages to see if the game will work in your region.

If you require further assistance then you can contact us.

Kind regards,

EGAMING Team

Rated 4 out of 5 stars

I have used this company once and I was…

I have used this company once and I was able to access and download the game I purchased (Star Wars Jedi Fallen Order) on origins without any problems.

The only reason for the 4* review is that the image they sent of my key code would not open on any of my three computers.

Fortunately, I had spotted that the code appeared at the bottom of the original order page and so I was able to use this.

A minor problem, but one to be aware of.

Aside from that, my experience with this website was that it was very quick and easy to use and offers plenty of good discounts.

August 9, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Thanks for the feedback Mark

Rated 5 out of 5 stars

Love it!

Bought a game at a good discount, received the STEAM key immediately and it worked just fine.
Couldn't be happier with the transaction!

August 8, 2021
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Reply from EmpireGaming.com

Thanks Robert

Rated 5 out of 5 stars

Super Easy

Not anything to complain about. Found the product, it was on sale, bought it and immediately got an email with the code to download. So nice!!

August 6, 2021
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Reply from EmpireGaming.com

Thank you

Rated 3 out of 5 stars

had problems with download .says is is…

had problems with download .says is is ready to go but did not open guide

August 6, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Thanks for the feedback John.

If you do have any issues then please contact us through our support page below:

https://support.egaming.com/hc/en-gb

Rated 5 out of 5 stars

It worked for me!

I just purchased Cyberpunk 2077 for $33.99 at this site. This site is absolutely legit, at least for the game that I purchased.

July 24, 2021
Unprompted review
EmpireGaming.com logo

Reply from EmpireGaming.com

Thank you PJ

Rated 3 out of 5 stars

Buying a game was simple enough but…

Buying a game was simple enough but when my step son went to put in his information because he was the one who wanted the game. I was just going to pay for it. It kept saying there was an error so I had to put all of my information in order for it to work. Which I don’t get, I shouldn’t have to put my information down just to buy your product when it’s digital. Your not shipping anything to me or anything so what’s the deal??

July 19, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Hello Carlos,

Thanks for your review.

Even though we are not shipping any products, the details on the order has to match the cardholders details otherwise the transaction will not proceed. This is to minimize fraudulent transactions.

Apologies for the inconvenience caused.

Kind regards,

EGAMING Team

Rated 5 out of 5 stars

skeptical- this is more of a question

Okay so i found this website because i was looking for the sims but it’s sold out and i just wanted to know if i do buy it will the code get sent to my email ? or mailed to me ? also is this real? i feel like it’s fake bc $18 for sims !!! that’s crazy i just don’t want to be cheated ! so all id have to do is type in the code i received off my email and type it into origin ?!

July 16, 2021
Unprompted review
EmpireGaming.com logo

Reply from EmpireGaming.com

Hello Kaitkyn,

The product is currently out of stock. When it does return to stock, after checkout, you would receive an email with the product key and instructions on how to activate and download the game through the official website (Origin).

Kind regards,

EGAMING Team

Rated 1 out of 5 stars

I can’t get into my game to play

I Purchased a game and I cannot play it because I cannot find it

June 24, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Hello Patricia,

Thanks for your review.

We are unable to locate any support email regarding this issue, we would have much appreciated if you had given us the opportunity to resolve the issue prior to leaving a negative review.

According to our email logs, the product key and instructions were emailed to you straight away after purchase. Sometimes, the email may end up in your spam / junk mail.

Please check and get back to us if you are unable to locate those emails and we will resend the email.

Kind regards,

EG team

Rated 1 out of 5 stars

I got a game

I got a game, tried to loaded without any luck tried to ask for help but was never helped feel like I got robbed to my game

June 18, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Hello Daniel,

Thanks for your response.

We responded to you straight away when the ticket was created. Please check your spam and junk mail just in case our response has ended up in there.

We will also contact you again to resolve the issue.

Kind regards,

EGAMING Team

Rated 5 out of 5 stars

Excellent caring company.

Excellent speedy response to my questions and clearly and simply helping me through problems I had with step by step instructions that actually worked.
Great company that obviously thinks its clients are important.
Great value on all its games.

June 15, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Thank you Mike!

Rated 5 out of 5 stars

Great Service

The product came super fast and I am really satisfied with what I got!!

June 15, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Thank you Gavin!

Rated 5 out of 5 stars

I was a bit skeptical because…

I was a bit skeptical because everywhere else had the game for $40 to $50. I've been playing for a couple weeks.

June 12, 2021
EmpireGaming.com logo

Reply from EmpireGaming.com

Thank you Efg!

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