Employment Hero Reviews 

556
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for its user-friendly design and intuitive interface, making it easy for both employees and administrators to navigate and manage HR tasks. Many highlight the comprehensive features, such as streamlined payroll, onboarding, and employee record management, which significantly reduce manual work and enhance efficiency. The system is also appreciated for its continuous evolution, with regular improvements and new features being introduced, ensuring it remains a modern and effective HR tool. However, some customers also noted challenges with customer support, citing slow response times and difficulties in resolving complex issues, with some experiencing unhelpful or disorganized interactions. Additionally, a few people mentioned specific platform limitations, such as reports that require manual work, features feeling rigid, or occasional bugs after updates.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform comprehensive, intuitive, and... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising the helpfulness and quick... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting positive... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the platform's ability to... See more

Application

Customers consistently note ambiguous experiences with the app, with many finding it comprehensive and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like the type of tools Employment Hero has available to admin and it’s very user friendly for normal employees to use. However, the platform does change without much notice as it is constantl... See more

Rated 4 out of 5 stars

EH is very comprehensive, it covers all the things I need, well it would be nice if we could have a company-wide overview of our staff, and it would also be nice if it didn't time out every ten second... See more

Rated 4 out of 5 stars

Overall an amazing product. Easy to use and love that it keeps me accountable for keeping employee data up to date. I find it's very structured which has at times meant I could not perform a particu... See more

Rated 4 out of 5 stars

System is good but some of the layout of does seem complicated to navigate when accessing employees information. Reports are also limited when you don't have the payroll and HR system together.... See more


Company details

  1. Software Company
  2. Applicant Tracking System
  3. Business to Business Service
  4. Payroll Service

Written by the company

Employment Hero is an AI Employment Operating System (OS) that unifies recruitment, HR, payroll and benefits into one automated infrastructure for SMEs and growing organisations. Built to remove everyday employment friction, the company provides a global solution for over 350,000 businesses and 2 million users to manage their workforce across industries like tech, healthcare and retail. Employment Hero moves beyond traditional HRIS by using AI to enhance manual workflows into a hands-off operation. The platform functions as a system of action rather than just a system of record, where AI handles the heavy lifting of the employment lifecycle. Instead of simply presenting a to-do list, the OS triggers the next move; whether that is shortlisting a candidate, updating a compliance policy or running a complex pay cycle. It is designed for businesses that want their employment tasks handled autonomously, rather than just having another software tool to manage. AI-Led recruitment: Moves candidates through the funnel automatically, from job posting to offer, using an AI Recruitment Agent to screen and rank talent 24/7. Automated payroll engine: Orchestrates complex calculations, tax compliance and reporting across different jurisdictions without the need for manual data entry. Unified HR & compliance: Acts as a single source of truth for contracts and policies, featuring built-in triggers that automate onboarding, time-tracking and performance reviews. Employee superapp: A mobile-first hub where teams access payslips and manage leave while tapping into a suite of wellness perks and financial benefits. Integrated Learning Management System (LMS): Enables tailored training pathways and performance reviews to foster professional development without manual coordination. Proactive people ops: Uses built-in AI to answer routine HR questions instantly and surface items needing attention before they become administrative bottlenecks. The primary value of the platform enables companies move faster by reducing operational drag across the employment lifecycle.. It solves the problem of fragmented tools and repetitive manual work by providing a single, intelligent thread that connects every part of the employee experience. By automating the routine, Employment Hero allows leadership teams to stop chasing paperwork and start focusing on the strategic growth of their people and culture. Languages supported: English and French.

Our products

Written by the company

AI-Led recruitment
Moves candidates through the funnel automatically, from job posting to offer, using an AI Recruitment Agent to screen and rank talent 24/7. Automated payroll engine: Orchestrates complex calculations, tax compliance and reporting across different jurisdictions without the need for manual data entry.
Unified HR & compliance
Acts as a single source of truth for contracts and policies, featuring built-in triggers that automate onboarding, time-tracking and performance reviews.
Automated payroll engine
Orchestrates complex calculations, tax compliance and reporting across different jurisdictions without the need for manual data entry.
Employee superapp
A mobile-first hub where teams access payslips and manage leave while tapping into a suite of wellness perks and financial benefits.
Integrated Learning Management System (LMS)
Enables tailored training pathways and performance reviews to foster professional development without manual coordination.
Proactive people ops
Uses built-in AI to answer routine HR questions instantly and surface items needing attention before they become administrative bottlenecks.

Contact info

3.9

Great

TrustScore 4 out of 5

556 reviews

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No recent history of asking for reviews

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Replied to 77% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(556)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome platform to save you time and money

We’ve been using Employment Hero as our HR platform for our business, and overall it has been a very positive experience.

The platform has significantly streamlined our HR processes, particularly in areas like employee onboarding, leave management, and document storage. Having everything centralized in one system has reduced admin time and improved visibility across the business. The onboarding feature, in particular, has made a noticeable difference, new employees can complete everything digitally, which creates a much smoother and more professional first impression.

Another strong point is the employee self-service functionality. Staff can easily access their information, request leave, and manage their details without needing to go through HR for every small task. This has helped empower our team while also freeing up internal resources.

The system is user-friendly, although there can be a bit of a learning curve when first setting it up, especially when tailoring it to suit specific business needs. That said, once configured, it runs efficiently and reliably and the great thing is that you are only a call away for genuine help.

From a compliance perspective, it provides peace of mind knowing that employee records, contracts, and policies are all stored securely and in one place.

Overall, Employment Hero has been a very valuable tool for improving efficiency and organization within our HR function. It’s very well-suited to growing businesses looking to modernize and simplify their people management processes.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Payroll & HR made easy!

Employment Hero’s HR and Payroll modules have proven to be an efficient and reliable system for our Club. The platform incorporates the relevant and up-to-date Awards we operate under, while also providing practical HR templates that are extremely useful for employment contracts, pay reviews and internal policies. The seamless integration between the HR and Payroll modules ensures a consistent and streamlined workflow. As a result, our payroll processing time has been significantly reduced from 3–4 hours to approximately 45 minutes, delivering both time savings and improved accuracy.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Employment Hero is a great platform

Employment Hero is an easy to use, innovative platform and one that works really well for our small business.

March 27, 2026
Unprompted review
Employment Hero logo

Reply from Employment Hero

Hi Lynne,

Thank you so much - really happy it's working well for you and the team!

Small businesses are exactly who we build this for, so this means a lot to us.

All the best,
Zara @ Employment Hero

Rated 5 out of 5 stars

Constantly evolving!

Employment Hero is a super user-friendly platform, and it's always evolving in response to feedback - which, while it has its pain points in day-to-day use, is actually really exciting and you get a great surprise when you come across a new update that makes things work better!

The customer support has also improved which is a major plus!! You get to speak to a person quicker now. The AI chat is helpful too, and a great starting point!

March 27, 2026
Unprompted review
Employment Hero logo

Reply from Employment Hero

Hi Colette,

I love that framing, and honestly that's exactly the feeling we're going for!

You've put it really well. Knowing that the changes we're shipping are actually landing and making things better is what keeps the whole team going.

Really glad the support experience has improved too - getting to a real person faster has been something we've put genuine effort into, so it's brilliant to hear that's coming through. And great to know the AI chat is a helpful first step as well!

Thanks for sticking with us through the evolving bits. It genuinely means a lot.

All the best,
Zara @ Employment Hero

Rated 5 out of 5 stars

Simple to use

Simple to use, time saving payroll system, with loads of features that can automate saving even more time

March 23, 2026
Unprompted review
Employment Hero logo

Reply from Employment Hero

Hi Jordan,

Time saving and then saving even more time - that's exactly what we're here for!

Really glad the payroll automation is doing its job for you. That's one of the things we're most proud of getting right.

All the best,
Zara @ Employment Hero

Rated 4 out of 5 stars

Easy production of contracts…

The system makes producing contracts incredibly easy, and payroll is quick and efficient to process. We also really value having a central place for policies and procedures, where staff can easily access and acknowledge them.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Employment Hero has great range of teh…

Employment Hero has great range of teh modules that allows this HRIS to be a one stop-shop solution for small and medium size organisations. It acquired a great range of the learnign and training material (video and audio courses and library) which could be accessed by staff 24/7 remotely. This allows staff being trained and upskilled for their job, whereas it helps organisaiton to stay compliant with the industry standards.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Employment Hero

So easy to use, lots of Information available on 1 site keeping all the information you need for work in 1 place.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use and very supportive platform

Our experience with Employment Hero has been very positive. The platform is user-friendly, easy to navigate, and has helped streamline a number of our HR processes. It has made tasks such as performance management, policy acknowledgements, and team member record keeping much more efficient. The system continues to evolve, and overall it has been a helpful tool for our business.

For Date of experience, just add the date that best reflects when you were actively using or reviewing the platform.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

EH is always adaptive

Employment Hero always strives to improve the platform. We always discover new features. Recently, we have been using the rostering tool for our departments, which helps us manage timesheets and overtime, which ultimately results in efficient cost management.

Along with this, when payday super is coming to effect. I am 100% certain that EH will be ready for this and will have enough resources for platform users.

Thanks EH Team!

March 27, 2026
Unprompted review

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