Employment Hero Reviews 

Easy to access, easy to find features like payslips, displays the needed statistics and simple interface

Normally we receive a great service. Today we had a critical payroll issue. Its end of year, HMRC reporting etc. Ticket raised an no response. Bot has raised further tickets. There is no email address to contact in a critical payroll situation. Very disappointing.

The support staff are lovely, that's the only positive. Everything else has been a disaster. Now they have moved to a chat-only support model, which creates a fundamental problem: the chat clears when the page refreshes while you're working in the platform. Having to stop work to keep a support chat alive isn't practical. When I emailed to flag this, I got an auto-reply telling me to use the chat. That is precisely the issue I was writing about, I have no way to report a problem with the chat except through the chat itself.

Beyond that: broken links, failed template uploads, empty interactive demos, help articles that don't match what's actually on screen, resources referencing plan tiers that don't map to what I actually pay for, and an AI bot that gives conflicting information and throws "unable to load image" on every single response.

I signed up for software that would give me more time. It's created more problems than I started with. We're a 56-person team locked into a 12-month contract with no working complaints channel except the chatbot, ironic, given that Employment Hero publishes grievance policy templates for other businesses.

Employment Hero is a simple and effective way to manage staff, annual leave, assets, contracts, policies and much more all in one platform. It makes HR and payroll so much easier and more secure. It's also super easy to scale up as your business grows.

HR features were pretty easy and didn't require any guides to navigate around

Very hard to get help from a human. Businesses can change quickly and admins can come and go and getting help to train a new user is very hard

Employment Hero has combined a number of previous legacy programs into one integrated and easy to use platform. It is intuitive and has greatly improved on our employee management capabilities but also for performance tracking and recruitment.

I like that it is a digital based platform

We have been using employment hero for a few years now and their ongoing development features assist us greatly.

We also use payroll and have never had an issue.

Would highly recommend if you are looking for an easy to use, seamless, end to end hr solution! Your team will also love it!

We have been able to make work arounds if we run into any issues that don't align with what we need. The way EH is constantly evolving is a big green tick.

It supports our business needs but I feel it is expensive

So easy to run the week-to-week... so much useable data for production!

The Employment Hero app and platform is easy to use as a employer and employee. Its so easy and quick to use for my team to book leave, they can see if it clashes with anyone and i can approve leave from anywhere as the app is great. It shows up to date balances of leave which is very handy.

We love using Employment Hero in our business. The platform is user-friendly and makes managing HR tasks so much more efficient. From onboarding to payroll, everything is streamlined in one place, which saves a lot of time. It’s been a really valuable tool for keeping things organised and running smoothly—highly recommend for any growing team!

Good platform but can’t get ahold of a single human through an email or live chat. AI tells me to submit a ticket through a link that’s out of service

Employment Hero is very easy to use and offers a wide range of features, many of which I haven’t fully explored yet. The platform is intuitive and makes managing HR tasks much more efficient. One of the standout benefits is its ability to integrate seamlessly with Xero, which is a big plus for streamlining payroll and accounting processes. Overall, it’s a reliable and user-friendly system with plenty of functionality to grow into.

EH is a great payroll platform. Price for features means I will always recommend it for my clients

Easy to use, responsive and good user interface. The ability to use it for HR purposes, onboarding and then job adverts is perfect.

I really appreciate the features available and the customer support is very helpful.
The feature I love the most is the Early Wage withdrawal.